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How would you rate Arby's?
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Arizona
1 review
4 helpful votes
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Absolutely horrible
August 27, 2023

I hadn't been to Arby's in a few months and wanted to try their fish basket meal since there was no Culivers in town. It was horrible. Cost was@ $12. Basket contained 3 fish sticks, that they called fillets. Two bites each. And there were 14 French fries. No coleslaw, no nothing else. The food had no taste and was very over priced for this snack, they called a meal. I won't be going back.

Date of experience: August 27, 2023
Michigan
1 review
1 helpful vote
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Rude employees
November 24, 2023

I went to the Arby's in Ionia, MI and was greeted in the drive-thru with a rude employee. Telling me to go ahead with my order when I was ready. Then when I was ready to say my order(a few seconds later) they told me to "wait a second, that they were busy and would get with me when they can". They were not nice about it. I have worked in fast food in the past and if I would have talked to a customer that way I would have been fired. I don't remember the date of this, but I had a friend just recently had an employee from the same Arby's be rude to them in the drive-thru. Maybe someone from corporate should look into the management or the employees of this Arby's.

Date of experience: November 24, 2023
Texas
1 review
0 helpful votes
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Poor food quality
December 7, 2022

I went to arby's for lunch to try the latest advertisement on this so called Wagyu burger
I asked for it to be cooked medium well but was told they only cook it one way. Turns out that one way was hours prior to my arrival and it was a shrunken dried up piece of meat that bared no resemblance to what they advertised on TV. The cost was way high and the quality was non existence and no one there cared and they had the nerve to serve this and ask me to come back? So they can finish insulting the few taste buds this did not get the first visit! I had not been to an Arby's in 9 years and have no return trip in my future plans! This was truly a complete waste of money and time and better food can be bought at a gas station. The owner of this resturant should be very worried about his investment this place is truly awful

Date of experience: December 7, 2022
Alabama
1 review
0 helpful votes
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App ordering
August 6, 2023

Ordered a shake on the app. When we finally got to the window they stated the machine was broke but i could get a regualr drink. I asked about the price of the more expensive drink and they said not equipped to handle in story soory. Here is your drink. They had no solution for paying for a more expensive drink and not getting it. DONT USE THE APP.

Date of experience: August 6, 2023
Texas
1 review
0 helpful votes
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Reuben
February 7, 2023

What have y'all done to this was a perfect sandwich. This is not the real Swiss cheese On my sandwich. It was a processed white cheese with artificial flavoring. Y'all need to think about what y'all are doing to a great sandwich. I won't buy it anymore until that nasty cheese is gone. Bring back the real Swiss cheese. That was nasty y'all.

Date of experience: February 7, 2023
Wisconsin
1 review
2 helpful votes
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I ordered the wagu burger with no tomato no ranch sauce and no pickle it came with ranch all over it and tomato which fine I can pic the tomatoes off but it came with two tiny rounds of onions and I had to wash the patty before eating it because there was the ranch I asked off off of it...allll over it had to wash the patty in the sink so the gross ranch was off but now there was no longer any cheese. And had no bacon even tho I ask for it to be added

Date of experience: July 19, 2023
Michigan
1 review
0 helpful votes
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Curly Fries
December 7, 2023

I use to really like Arby's curly fries but corporate has changed them! They have less seasoning on them and no longer resemble the curly fries I have always loved. Arby's bring back the original curly fries!

Date of experience: December 7, 2023
Washington
1 review
2 helpful votes
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Horrible service
January 25, 2024

I ordered a the 2 for 7 the lady didn't understand my order and after I spoke with the woman at the counter and the manager and instead of explaining to his worker do double check the order with the customer.
Instead I was told to make my order clear and it wasn't there fault.
The customer service is horrible I don't recommend if u want a quick meal and good service do not go to Arby's on state Street and about 5800 so

Date of experience: January 25, 2024
South Carolina
1 review
0 helpful votes
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I am sad that Arbys quit serving the Hushpuppy breaded fish. It was one of if not the best things on their menu. They also stopped serving salads. Shame on Arbys for not offering anything healthy. I won't he going there anymore.

Date of experience: September 23, 2022
New York
1 review
0 helpful votes
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Awesome service
February 9, 2023

Me and my husband went to Arby's in vestal for dinner around 6:30. All of my food was hot and the server JuJu helped us an was very nice. The manager also was very professional and kind with a greeting at the door

Date of experience: February 8, 2023
South Carolina
1 review
0 helpful votes
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Classic Chicken Sandwich
November 12, 2022

I stopped by my local Arby's in Greeneville. TN Round 6pm. Looking at the picture of the Classic Chicken, I placed an order. I get home and the chicken looks like it's been laying around for awhile. The br r added chicken was apox 1/2" thick and it did not resemble the picture. I paid $6.19 plus tax for this substandard sandwich. Never again. I'll take my business to chik filet. Better taste, quality and cheaper. Shame on Arby's.

Date of experience: November 12, 2022
Nevada
1 review
0 helpful votes
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The new Garlic prime rib sandwich.
March 3, 2023

This sandwich was 50% Grissell absolutely disgusting ruined my view on arby's.It was smashed there was no onion ring. It didn't look nothing like the picture. And it was asolutely disgusting to eat with all the gristle on it.
I want my money back.

Date of experience: March 3, 2023
Ohio
1 review
0 helpful votes
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BAD!
May 7, 2022

Just not worth the trip, can't get hot food, buns are stale, soft drinks taste like bleach, n[ sauce I asked for and the idiot working there could not be more moronic and aggravating!

Date of experience: May 7, 2022
New York
1 review
0 helpful votes
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Bad service
July 9, 2022

This arby'slocated on broadway and the manager on is megal at least that's what he said. I uses tax exempt card and he told me he was going to report my card because it didn't have spouses card on it my husband is still alive it's supposed to still have his name on it I asked his name he said why I asked for cooperate number he said look it up and on top of that the place was nasty food all over the place place where they fix your order I didn't think to look inside till I got my order food cold and tenders hard he has a nasty attitude

Date of experience: July 9, 2022
Pennsylvania
1 review
0 helpful votes
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5 PM
September 7, 2023

Ordered samwich with Turkey. After eating about 1/2, I inquired where the turkey was. Joyce said it was in the half I had alredy eaton because it was not spread out properly when made. This girl and the Arbies company should have a future in politics rather than fast food. The retaurant is in Hanover, PA *******, location #*******

Date of experience: September 7, 2023
Indiana
1 review
0 helpful votes
Follow RICARDO G.
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Bad food, bad attitude, even bad equipment.
No milkshakes cause machine it is broken
Bad soda cause machine it is broken
A d i guess bad service cuz people are broken.
For sure not going back to that place again
Picture shows a Swiss chicken sandwich
I couldn't find the cheese they said it is already melted, (Swiss cheese doesn't melt like butter) second picture it is what they advertise

Date of experience: January 5, 2022
California
2 reviews
1 helpful vote
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I never had an Arby's near me growing up. We had Roy Rogers, which I love, but the chain more or less closed on the east coast. Now, living on the west coast, I've got several Arby's nearby, and I can finally get a cravable, delicious roast beef sandwich again. Curly fries and a roast beef sandwich - affordable and delicious, I would love one right now...

Date of experience: August 3, 2018
Arizona
1 review
0 helpful votes
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Very disappointed
August 2, 2022

Arby's commercials are on constantly, the sandwiches look so delicious and the pictures on the menu on the website of the locations make your mouth water. I was excited to see the new fish nuggets, and this was the chance to try Arby's for the first time. My mother got a roast beef with cheese sandwich, and you couldn't even see the meat. It was completely covered by the bun and looked NOTHING like the pictures or TV ads. I got the fish, and though it was moist inside and not too bad, I could tell they were fried in OLD oil and not fresh oil. I can't remember what my husband ordered, but the fact that we couldn't remember means we will never go to Arby's again.

Date of experience: August 2, 2022
Arizona
3 reviews
0 helpful votes
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Big disappointment
August 6, 2023

35th ave, and Glendale in Phoenix! The sandwich's were to small they are just like McDonald's interested of Big Macs are little macs! Because I have small hands and the Arby's sandwich fits in my hand! The fries were super over cooked, we asked for the sauces we get home, and they weren't there even after asking the guy if he added them, and said yesss! Never again!

Date of experience: August 6, 2023
Kansas
1 review
0 helpful votes
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Went to Arby's Roast Beef in Blue Springs, Missouri. It has No Roast Beef! Order a chicken sandwich instead and when I got out to my car I discovered the put my french fries upside down in my bag. The fries were old and cold.

Date of experience: June 28, 2023

Overview

Arby's has a rating of 1.4 stars from 303 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Arby's most frequently mention roast beef, curly fries and fast food. Arby's ranks 316th among Restaurants sites.

service
151
value
146
shipping
40
returns
44
quality
134
+76