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How would you rate Arby's?
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Pennsylvania
2 reviews
0 helpful votes
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Fish strips
August 14, 2023

The fish strips are no wear the size on there commercial. When I got my order where the fish! Not worth the money!

Date of experience: August 14, 2023
Georgia
1 review
1 helpful vote
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SOGGY SOGGY SOGGY!
February 7, 2024

The food was soggy, the order was wrong, the chicken and fish sandwich was NOT crispy.cold fries. AWFUL

Date of experience: February 7, 2024
Washington
1 review
1 helpful vote
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Worst customer service.
December 21, 2023

No-one was in the store and management was very rude and the smell of marijuana in the store. Worst experience in my life.

Date of experience: December 21, 2023
Nevada
1 review
0 helpful votes
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Spicy fish sandwich
February 26, 2022

Best fish sandwich ever! I am 65 years old and that was by far the best fish sandwich I have ever had.

Date of experience: February 25, 2022
Australia
1 review
2 helpful votes
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Mayo tasted like cum
January 26, 2023

The mayo tasted like cum and the relish tasted like bull testicles that were blended up and your meat tasted like chicken

Date of experience: January 26, 2023
California
4 reviews
5 helpful votes
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Beef and cheddars
April 10, 2020

They have the best beef and cheddars and the potato cakes rule too. Arbys is one of my favorite places to get a sandwich

Date of experience: April 10, 2020
New Jersey
2 reviews
2 helpful votes
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Rude owner who is the manager has no skills very unpleasant experience. Run poorly doesn't honor promotions

Date of experience: July 11, 2022
Massachusetts
1 review
0 helpful votes
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Mold in soda machine
October 17, 2021

Employees were nice but they Messed up my order and I had found mold in the soda machine. No sauces out also

Date of experience: October 17, 2021
Alabama
1 review
0 helpful votes
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Asking for a cup of water
April 16, 2022

I was in the opelika store was going a whole other place and my sis said she just ordered and I decided have not had them in awhile so arby's here I come just ordered a fish sandwich cause I already some water but got to window and asked for a cup didn't realized not enough to wash down my sandwich to get a reply make sure you tell us back there I said excuse me is there a problem her reply yes because we only have one person I said oh wow my face was in dismay mind you I see least 4 people and she was standing in front of the drink machine and it was not even busy so to say that ok so hands me my change no receipt I go park and had to go inside ask the other clerk had to dig in the trash it was bald up so what is going on what happened to good customer service and a nice cup of water I never said I wouldn't pay for the cup of ice water but it will be a long time till I visit again signed not to much to ask and clerk be very careful #7491 I guess it was too much work young lady to ask for a cup of water

Date of experience: April 16, 2022
Pennsylvania
1 review
0 helpful votes
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Don't get the sweet tea it tastes like mold and $#*! fr. It's so bad it smells too. Idk how long it's been sitting there for but it's bad

Date of experience: August 10, 2022
Colorado
1 review
0 helpful votes
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Food was cold order two wagyu burgers only to get home a block away to eat cold burger I see why it's a limited time

Date of experience: June 20, 2023
Canada
1 review
0 helpful votes
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Terrible service. Foods even worse my dog wouldnt even eat it. Eat at your own risk. Good luck out there.

Date of experience: May 29, 2022
Georgia
1 review
0 helpful votes
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Very bad attitude, got my order wrong and insulted me stay away from the branch on 3319 North Cobb Parkway

Date of experience: August 31, 2023
Washington
1 review
0 helpful votes
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Gives deals then no location carrie's it, then why give it? Rather go to mcdonald's hugging jhfujvhhc h

Date of experience: September 3, 2023
Illinois
1 review
0 helpful votes
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Potato cakes
June 25, 2022

The only reason I ever went to Arby's was the potato cakes. Now they're gone from the menu. I won't return…

Date of experience: June 25, 2022
New York
1 review
0 helpful votes
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Arby's does spicy right
December 18, 2022

I absolutely love the Diablo dare I really want it to stay. Arby's knows how to do spicy the right way

Date of experience: December 17, 2022
Texas
1 review
0 helpful votes
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Employee are rude in sweetwater Tx very rude and suck Arby's at loves suck and is very rude not good business

Date of experience: January 20, 2024
Michigan
1 review
0 helpful votes
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Horrible service & Poor food quality
June 26, 2022

I pulled into the drive thru around or about 8:55pm. No one responded, I waited and then pulled around to the window. I could see someone moving inside so I waited. A young man came and stuck his head threw the window and said" yeah what up". I replied," are you open because no one answered when I was at the drive-thru". He said," yeah we open we just having trouble with our speaker if your car isn't heavy enough it won't ding on the inside just pull back around". I pulled back around and placed my order( see attached receipt). I was told they were out of roast beef and only had chicken. I payed for my order and was told to pull in the parking lot because they had to make fresh fries and it would be around 5 minutes. I waited about 10 minutes before my food was brought out. The young lady who brought my food out kept looking back at me as I bagged out and was pulling away. I thought that was weird. However, when I arrived home and looked at my food. I figured she was probably doing that in hopes of me not checking my food prior to pulling off. The chicken on my sandwiches was dry / hard ( one sandwich had a cut in half piece and a very small piece) cheese was dry / hard, bread was falling apart, lettuce was old and the top part of the bun on each sandwich didn't have any mayo or nothing it was totally horrible. (see attached photo) the curly fries were burnt and hard. I threw those in the garbage before I even thought about taking pictures. The chicken tenders very small and hard as well. The only thing hot and fresh was the crinkle fries. I called them around or about 9:40pm to complain about my order and the young lady who answered the phone hung up on me. The poor, rude and unprofessional service is uncalled for and shouldn't be acceptable. The very poor food quality is also unacceptable and how does Arby's run out of roast beef? Mr. Jones

Date of experience: June 26, 2022
Pennsylvania
2 reviews
1 helpful vote
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Uncooked all the way
December 2, 2022

They brought back the wagu steakhouse burger and i always ask no pink. And everytime i order the burger it's pink in the middle. Stick to roast beef.

Date of experience: December 1, 2022
Colorado
1 review
0 helpful votes
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The decision to cut the potato cakes from the menu was a very poor choice. I will not return to Arby's until they bring back the potato cakes.

Date of experience: July 14, 2022

Overview

Arby's has a rating of 1.4 stars from 303 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Arby's most frequently mention roast beef, curly fries and fast food. Arby's ranks 316th among Restaurants sites.

service
151
value
146
shipping
40
returns
44
quality
134
+76