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How would you rate Arby's?
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Alabama
1 review
0 helpful votes
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The Lettice
October 29, 2023

The lettuce was soggy and wilted. My wife ordered the Roast Turkey Ranch and bacon sandwich and could not eat the sandwich because the lettuce was limp and soggy.

Date of experience: October 29, 2023
Oklahoma
1 review
1 helpful vote
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New Ribeye garlic sandwich
February 26, 2023

The meat on our sandwiches was not good. It had a gamie taste like it was sort of spoiled. The garlic was good and the bun was good. The meat tasted funny.

Date of experience: February 25, 2023
Georgia
1 review
0 helpful votes
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High!
Limited time come in and get a little something special. All you have to do is ask for TURBO
Or tell em TURBO sent you.
ENJOY

Date of experience: March 2, 2024
Pennsylvania
1 review
0 helpful votes
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I love ARBY'S
September 10, 2022

I used to leave at Minnesota and I remember I used to eat Arby's a lot for lunch and dinner today I'm happy to say that I was driving around and I thought about Google Arby's and I finally got to be at this friendly place at New Jersey Arby's thank you so much for making the best food ever I have four roast beef sandwich for $10 and I order it 2
G i r o s love love love I brought it home and we had a ball thank you Arby's for making our life the best working everyday and no time to go home and cook Arby's has been the number one or family's lives and now we finally found a Arby's closed our place God bless you all

Date of experience: September 9, 2022
Tennessee
1 review
1 helpful vote
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Arby's oh Arby's
March 1, 2022

We went to the Arby's location on s. 40th and Normal Blvd in Lincoln, NE. This evening. We were gonna go inside. Upon entering the restaurant we did not receive a greeting at all but instead a retort by the manager that said, It's gonna be just as long of a damn wait even if you come in. Bothered, but still patient enough to wait to order, this manager then said to a coworker great now that drive through is {Insert "f" word} busy, they're all going to come inside. She walked over and said what can i get you. At this point, I want to explode. I merely said, I was perfectly fine waiting, but your actions are disgusting and inappropriate and left. I used to work for Arby's and it was a really good place to work and eat. This right here though shows you that customer service is swirling down the drain. If you don't want to work then go be jobless somewhere. Or find something that better suits you. But for this company's sake, learn some etiquette and treat the patrons right. We do provide your paycheck...

Date of experience: March 1, 2022
Colorado
1 review
0 helpful votes
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As long I have lived in Lafayette which is two years Arby's has great food service is great very friendly employees and the food is always hot but what I want to say Arby's new Wagyu burgers are bomb best burger compare to other fast foods I hope Arby's will keep those bugers around for a long while thank you

Date of experience: May 25, 2023
Michigan
2 reviews
2 helpful votes
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The Wagon
January 21, 2022

Me and my mom were driving down to Arby's on a Sunday, cause we couldn't go to Chick-fil-A so this is the next best thing. We went through the drive through and ordered 16 beef and cheddar sandwiches. We got our food, but we got 16 instead of 15 beef and cheddar sandwiches, which is infuriating.We left the drive through and stopped in the parking lot. EVERY PARKING SPOT HAD WAGON IN IT! So we took our 16 beef and cheddar sandwiches and threw them at the small children in one of the wagons. They started crying and that INFURIATED me. So, we called up one of the employees and she did NOTHING. This is terrible customer service! Never coming here again!

Date of experience: January 21, 2022
Maryland
1 review
0 helpful votes
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HORRIBLE BURGER
May 24, 2022

IT WAS TOUGH - I ORDERED WITH NO LETTUCE AND ONIONS. THEY PUT LETTUCE AND ONIONS ON IT. HORRIBLE! I SHOULD HAVE KNOWN NOT TO ORDER A BURGER FROM ARBY'S! IF YOU WANT A FAST FOOD BURGER GO TO MCDONALD'S OR BURGER KING.

Date of experience: May 24, 2022
Massachusetts
4 reviews
8 helpful votes
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Enjoyed
April 30, 2019

Food was great and the service was too. We enjoyed our lunch. A great place to hangout with friends. Love this place. Clean and friendly. Keep up the good work

Date of experience: April 30, 2019
New York
1 review
1 helpful vote
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Never working
February 19, 2024

The milkshake machine at the Hermitage, TN location has not worked in months and yet new milkshakes along with the original flavors on the menus contine to be offered. PATHETIC!

Date of experience: February 19, 2024
Ohio
1 review
1 helpful vote
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I am very disappointed. I have been to arby's twice in a month, and they have had no roast beef which is very disappointing for a restaurant that is known for its roast beef sandwiches.

Date of experience: April 14, 2023
Illinois
1 review
0 helpful votes
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They didn't put the bronco berry sauce in the bag for the poppers that I waited for to be cooked I only got them for my husband and he loves that sauce and the gyro I ordered was good but not enough sauce on it and yet put onions on it which I hate but I was able to pick them off but other then that the food was good.

Date of experience: May 13, 2022
Michigan
1 review
0 helpful votes
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Arby's
February 12, 2023

When I was ordering Arby's with my dad and my brother they gave us a snack sandwich and I think it was raw chicken... I don't think I am getting that chicken sandwich ever again...

Date of experience: February 12, 2023
Colorado
1 review
0 helpful votes
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If you like your macaroni cooked, don't get Arby's mac and white cheddar. Hen we complained staff told us we were lying, that the macaroni comes in cooked! Eldante maybe. NOT COOKED.

Date of experience: January 26, 2020
Massachusetts
1 review
0 helpful votes
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Bad service
March 11, 2021

Arby's Donnell Drive District Heights Maryland Day time management rude and un professional went there today around 3:20 pm placed a order at the the drive thru with one car in front of me while I'm waiting a man walks and stands at the side of the car in front of me when the car leaves he threw his hand up and up to the window thinking he was missing something next he pulls out a card to make a purchase I blew the horn and ask what was he doing he started telling saying he had already been in line there where no cars behind me if he wanted to purchase something else he should have been asked to get in line I left and called back and spoke with the manager she was like oh well bad business Arby's I frequent this restaurant often no longer manger needs additional customer service training hope she is not the ownwr

Date of experience: March 11, 2021
North Carolina
1 review
4 helpful votes
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Bad terribel
August 13, 2021

Bug in my sandwich and red peelings im never eating there again food is nasty i dont know why anyone would eat there

Date of experience: August 13, 2021
South Dakota
1 review
1 helpful vote
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Made me fart SO MUCH AND SO BAD everyone abandoned me INCLUDING my husband right when we said our vows on our wedding... the whole church had to evacuate and my husband left me at the alter while I was sobbing because of the stench my fart liquids emitted as it was vaporizing onto the ceiling. Arby's RUINS RELATIONSHIPS and the fries I got weren't even CURLY!

Date of experience: December 30, 2022
Texas
1 review
0 helpful votes
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I ORDERED ONLINE FROM ARBYS AT 2300 S Country Club Rd, El Reno, OK ******* SATURDAY 10/22/2022 AT 707PM. THE SYSTEM TOOK MY MONEY AND THEN WHEN I WENT TO PICK THE ORDER UP I FIND THAT THE STORE WAS CLOSED? AT 730PM? CALLED CUSTOMER SERVICE, ASKED FOR A CALL FROM CORPORATE OFFCE. NO CALL BACK. AVOID ARBYS, THEY ARE SCAMMERS.

Date of experience: October 24, 2022
Georgia
1 review
0 helpful votes
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Unsatisfied customer
March 16, 2022

On Saturday March 12.2022 went ti Arby's 1675 Scenic highway Snellville, ga. Me and boyfriend drove up to drive-thru order two meals pull around to window payed for food then was told to pull up and she would bring food out.We wait they never came with food we drove a round to window the lights was off we honking horn no one came to window. We had to call Snellville police they came out we told him what was going on. The police took order ticket when to drive-thru window he honking his horn and knocking on window a lady came and open window police told her what we said. The police came to us and said that she was the supervisor and she didn't here any honking horn because she was in freeze we told him there are three people in there the police said I don't no what's going on in there. Snellville police said drive back to window you get your food are your refund. We drove back to window and said we want a refund they gave my boyfriend his money back.We will never go back to this location we are very unsatisfied with there service.

Date of experience: March 16, 2022
Maryland
1 review
0 helpful votes
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I M GRUBHUD DRIVER, The employee told me that he would not look on the screen if I had already taken the order, with a very discriminating tone towards me. He turned his back on me, and forced me to take the order, which he was not sure if I had already accepted on the application... This happened today June 2,2022 2:45 PM Arbys 2001 university. BOULEVAR, HYATTSVILLE, ******* HIS PHONE IS *******007 This Order i already Cancel...

Date of experience: June 2, 2022

Overview

Arby's has a rating of 1.4 stars from 303 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Arby's most frequently mention roast beef, curly fries and fast food. Arby's ranks 316th among Restaurants sites.

service
151
value
146
shipping
40
returns
44
quality
134
+76