Overview
Arangrant has a rating of 4.2 stars from 515 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Arangrant most frequently mention business class, customer service and great price. Arangrant ranks 13th among Travel Agency sites.
Aqua helped me change my seat selection.l She is very pleasant and helpful and accomplished my request in a small amount of time. She offered to call me back while she arranged the change instead of hanging on hold. She called me back within 15 minutes and it was done. Thanks Aqua for your help.
Your agent Amari helped me get good tickets at a great price. They were friendly, professional, efficient, and fast. Fantastic and exemplary service. Give them a raise and commendation!
Dear M S.,
Thank you so much for your fantastic 5-star review! We are thrilled to hear that Amari helped you get good tickets at a great price, and that you found their service friendly, professional, efficient, and fast.
Your kind words and praise for our agent's fantastic and exemplary service mean a lot to us. We greatly value your feedback and will definitely pass along your commendation and suggestion for a raise to the agent.
If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We look forward to serving you again!
Sincerely Yours,
ARANGRANT Team
Booked trip to Athens and Istanbul from Chicago with Nancy. Answered all my questions and we were able to get thing squared away very efficiently. This is my first experience with Arangrant and looking forward to "smooth sailing" on these flights.
Dear Kenneth F.
Thank you so much for your wonderful 5-star review!
We are thrilled to hear that Nancy was able to assist you efficiently with booking your trip to Athens and Istanbul from Chicago. We are glad to have answered all your questions and ensured everything was squared away smoothly.
We are excited to make your first experience with our agency a memorable one and look forward to "smooth sailing" on your flights. Safe travels!
Sincerely Yours,
ARANGRANT Team
Myron helped us find a very good price for the airfare. He was friendly, patient, and very courteous. I would definitely come back to him when I need to fly globally.
Dear Reghie t.,
Thank you for your fantastic 5-star review! We're delighted to hear that Myron provided you with friendly, patient, and courteous service while helping you find a great price for your airfare.
Your satisfaction means the world to us, and we look forward to assisting you with your future global travel plans. Safe travels!
Sincerely Yours,
ARANGRANT Team
The agent I worked with was pleasant, polite, efficient, knowledgeable, professional and fast. I was able to discuss my preferences and openness to some options, and I got a ticket that I am very happy with at a great price. I'll be back.
Dear KBS.
Thank you so much for your outstanding 5-star review!
We are thrilled to hear that our agent was pleasant, polite, efficient, knowledgeable, professional, and fast. It's wonderful to know that you could discuss your preferences and explore options to find a ticket you're very happy with at a great price.
We look forward to welcoming you back for future bookings. Safe travels!
Sincerely Yours,
ARANGRANT Team
Made booking air travel easy and helpful with seat assignments
Dear Valued C.,
Thank you for your wonderful review and 5-star rating! We're delighted to hear that our service made booking air travel easy and assisted you with seat assignments.
Your positive feedback is greatly appreciated, and we're thrilled to know that you had a smooth and helpful experience with us.
Sincerely Yours,
ARANGRANT Team
The person who assisted me understood my frustration and concern and immediately when to work to solve my concerns. I am a senior citizen - what you call a dinosaur when it come to doing things on the computer. Thank you so much for calming my nerves.
Dear Patricia C.
Thank you for your wonderful 5-star review!
We are thrilled to hear that our agent was able to understand your frustration and concerns and promptly worked to resolve them. It's especially heartening to know that we could provide the support you needed and help calm your nerves.
Your comfort and satisfaction are very important to us, and we're always here to assist, no matter your level of tech experience.
Thank you for choosing us, and we look forward to serving you again in the future!
Sincerely Yours,
ARANGRANT Team
You guys are crooks. I bought a business-class flight to Singapore, and you have me coach from Austin to LA?! It's completely nuts. I called in August, and you just blew me off, broke my spirit, and did nothing. Additionally, you change my flight every couple of days. It is nuts.
I still may cancel and simply buy a "real" ticket. I think it will be worth every penny.
Shaun Jordan
Booking ID A525D12
Dear Shaun J.
Thank you for sharing your experience.
We're genuinely sorry for the issues you encountered with your booking. We appreciate your patience and feedback.
We're glad to inform you that your refund has been processed and accepted. Your satisfaction is important to us, and we hope to serve you better in the future.
Sincerely Yours,
ARANGRANT Team
There were a lot of promises that were made but could not be kept because the decision was out of their hand. We reserved first or business-class seats through AG, but one of the airlines does not honor the purchase. Apparently, there is nothing I or the agent can do!
Dear Namdar M.
Thank you for your feedback and for bringing this to our attention
Upon reviewing your interaction with the sales agent, it was noted that the flight option with American Airlines was discussed, specifically mentioning that the segment from Singapore to Tokyo would be in economy class.
This option was made because having all segments in business class would have resulted in a much higher fare. With that understanding, you agreed to the option provided and completed the booking. The tickets were booked and confirmed accordingly.
Please be assured that our goal is to assist you with your travel plans while also offering you the best deals.
Sincerely Yours,
ARANGRANT Team
I was advised by the sales agent to purchase travel insurance at the cost of $756, which I did. When I asked for the policy and what's covered I received an email stating
"1. Health issues, hospitalization - refund 100%, if proof is provided.
2. Challenges with changing the dates - we got you covered, penalties waived, fare difference applied only.
Bad weather and missed connections - Give us a call, we will rebook you for the next available flight.
Mishandled bags - another great opportunity to work with us and have a seamless experience.
We'll work on your behalf with the airline to locate the lost bags or have you reimbursed for them.
$50 Discount voucher (per passenger) for your next trip.
Flight delay or cancellation situations. If your flight is delayed or canceled, you can receive reimbursement for additional expenses, such as hotel stays and meals."
My wife was hospitalized in Singapore and the bill was $20,000. I asked Arangrant about the insurance coverage, and the response was no, the insurance covers your flight. If you're hospitalized and you have to cancel your flight, if the airline approves you get a refund. This is not what the agent promised and I will never work with Arangrant. They are not trustworthy.
Dear Namdar M.
Thank you for your feedback and for bringing this to our attention.
Please be informed that the terms and conditions of the Travel Protection Plus Plan are available for review on the checkout page before finalizing the order.
Kindly note that the TP Plan is not an insurance policy and should not be treated as one.
We are here to assist you with any needs, including refund requests, in accordance with the terms and conditions. You may also reach out to your credit card institution to explore any benefits and file a claim if eligible.
Once again, we truly appreciate your understanding.
Sincerely Yours,
ARANGRANT Team
The associate Mark was able to find tickets that were not available on the airline website for great price. Addressed all my concerns professionally.
Dear Paresh S.
Thank you for your excellent 5-star review!
We are thrilled to hear that Mark was able to find tickets for you that were not available on the airline's website and at a great price. It's wonderful to know that all your concerns were addressed professionally.
Your feedback means a lot to us, and we look forward to assisting you with your future travel plans. Safe travels!
Sincerely Yours,
ARANGRANT Team
Stewart was very helpful. He saved me $840 (20%) for two biz class tickets compared to booking direct with Icelandair. Excellent service. Will do business with Aran Grant in the future.
Dear Scott S.
Thank you for your outstanding 5-star review!
We are thrilled to hear that Stewart was very helpful and could save you $840 (20%) on two business class tickets compared to booking directly with Icelandair.
It's great to know you received excellent service, and we look forward to doing business with you again in the future. Your satisfaction is our top priority!
Sincerely Yours,
ARANGRANT Team
Too many phone calls to follow up, even after I had booked a flight, the presented options by the agent were honestly ridiculous, if found much better, faster and cheaper options searching myself
Dear Katrin E.
Thank you for your feedback and for bringing this to our attention.
Upon review, we confirmed that Order Number 110318592 was booked online. Our records indicate that our sales agent made two attempts to contact you, but unfortunately, they were unsuccessful. It appears that the flight was booked and confirmed based on your online agreement, as there is no record of options being presented to you.
Once again, we wanted to take a moment to express our sincere gratitude for choosing our services. Your input is invaluable to us, and we are always striving to improve our services.
Your feedback allows us to improve our offerings and deliver better service to all valued customers like yourself.
Sincerely Yours,
ARANGRANT Team
I called to make reservations to London and Sammy took the call. We booked the tickets on that call. He texted me back after the tickets were released and helped me reserve my seats. I had a similar experience with Brandon when I tried to book a trip earlier in the year.
Dear Paul K.
Thank you for your fantastic 5-star review!
We are thrilled to hear that our agent Sammy was able to assist you in booking your tickets to London and help you reserve your seats. It's wonderful to know you had a similar positive experience earlier this year with agent Brandon.
We strive to provide consistent and excellent service, and we look forward to assisting you with your future travel plans. Safe travels!
Sincerely Yours,
ARANGRANT Team
Tyke took his time to find exactly the connections I asked for at a reasonable price.
Dear Deanna P.,
Thank you so much for your wonderful 5-star review! We’re thrilled to hear that Tyke took the time to find exactly the connections you were looking for at a reasonable price.
Providing personalized and attentive service is what we strive for, and it’s incredibly rewarding to know we met your expectations.
We truly appreciate your trust in us and look forward to helping you with your future travel plans!
Sincerely Yours,
ARANGRANT Team
It is always comforting to know that they always ensure I have all the information we need concerning our travels.
Dear Alan M.
Thank you for your fantastic 5-star review!
We are thrilled to hear that you feel well-informed and supported in your travels. Ensuring you have all the necessary information is our top priority, and we’re glad to provide you with peace of mind.
We look forward to assisting you with all your future travel plans. Safe travels!
Sincerely Yours,
ARANGRANT Team
I have purchased the tickets for our international travels with Arangrant for many times. Arangant always offers great deal for my requests for business class. My agent, Den, is a great guy who always responds to my request quickly as well as to be able to find a great deal for us. They also offer additional discount to return customers. Arangant is my "to-go" ticket agent, always.
Dear Belinda D.
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you've consistently had positive experiences with Arangrant for your international travels. It's wonderful to know that Den has been able to respond quickly and find great deals for your business class requests.
We are also glad that you appreciate the additional discount for return customers. Your kind words and continued trust mean the world to us.
We look forward to being your go-to ticket agent for all your future travels. Safe journeys!
Sincerely Yours,
ARANGRANT Team
They have changed my reservation w.in 24 hrs of booking/payment adding an x-tra leg, 6 more hrs of travel and a start of the trip that has cut my working day in half, then alleged that the reservation cannot be canceled. My reservation w. The airline had my contact email and phone number replaced w. Others. Totally illegal.
Dear Anthony E.
Thank you for sharing your experience. We're sincerely sorry for the inconvenience and frustration caused by the changes to your reservation. We understand how disruptive this has been to your travel plans and work schedule.
Upon review, we can confirm that our service team has successfully addressed your issue, and your tickets have already been issued. We appreciate your patience and understanding.
Sincerely Yours,
ARANGRANT Team
I'm apprehensive booking flights thru third parties due to potential issues when something goes wrong with flights. However with Arangrant I was able to get immediate assistance in making changes to my reservation. Surprisingly pleased! I thought I would be on hold for hours and get charged extra fees.
Dear Heidi M.
Thank you for your wonderful 5-star review!
We are delighted to hear that we were able to address your concerns and provide immediate assistance in making changes to your reservation. It's great to know that we could exceed your expectations and offer a smooth, hassle-free experience.
We look forward to serving you again in the future. Safe travels!
Sincerely Yours,
ARANGRANT Team
Every time I book a flight with Arangrant is excellent service and the best deal. Costumer service with Jordan was excellent, he review the flights and make sure we were in the same page! As always excellent service
AranGrant is a specialized team of travel agents with experience and knowledge to handle complex air travel operations. Our professionals, from different areas and backgrounds, are qualified to assist with different types of flight booking and travel arrangements, such as corporate and group travel, supreme vacation journeys, and flights with highest level of comfort, even when it comes to multiple destinations/airlines or complex itineraries.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Susan E.
Thank you so much for your wonderful 5-star review!
We are delighted to hear that Aqua was able to assist you in changing your seat selection quickly and efficiently. It's great to know she was pleasant and helpful, and that she made the process even smoother by offering to call you back instead of keeping you on hold.
We strive to provide the best service possible and are thrilled that we could meet your expectations. Safe travels!
Sincerely Yours,
ARANGRANT Team