Overview
Arangrant has a rating of 4.2 stars from 515 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Arangrant most frequently mention business class, customer service and great price. Arangrant ranks 12th among Travel Agency sites.
My flight doesn't pull up on the airlines website. Flights keep changing and Arangrant has to keep getting involved but things still are not correct. Very frustrating for a business class ticket.
I had purchased a few international tickets from Arangrant, both business and economy classes, and had positive experience. Customer services were great, fares were better than other sites. I now check with Arangrant whenever I need international tickets.
Dear Tuan P.
Thank you for your fantastic review and 5-star rating!
We are delighted to hear that you had a positive experience with our services for both business and economy class tickets. It's wonderful to know that you found our customer service exceptional and our fares competitive. We truly appreciate your continued trust and loyalty.
Whenever you need international tickets, we'll be here to assist you. Safe travels and see you on your next journey!
Sincerely Yours,
ARANGRANT Team
Our flight has changed (cancelled) and I cannot get ahold of anyone to rebook it. We have spent thousands of dollars and would expect the courtesy to return a request to rebook and or explain the flight options.
Dear Ryan R.
Thank you for bringing your concerns to our attention. We apologize for any frustration you experienced regarding the schedule change and difficulty in rebooking your flight.
Upon review, it shows that our service team has been in communication with you from the moment the schedule change occurred. We have promptly responded to your requests for assistance each time.
We are committed to ensuring that your travel plans are handled with the utmost care and efficiency. If there are any unresolved issues or if you need further assistance, please do not hesitate to contact us directly at claims@arangrant.com.
Thank you for your patience and understanding.
Sincerely Yours,
ARANGRANT Team
Overall is okay, chat with agent online, due to complicated questions requested agent call to talked on the phone. Apparently online chat agent only chat online and is not allow to call.
Dear Alan L.
Thank you for your feedback!
We are glad to hear that your overall experience was okay. We appreciate your understanding regarding the limitations of our online chat agents.
We'll continue to strive for improvements and hope to provide you with even better service in the future. Safe travels!
Sincerely Yours,
ARANGRANT Team
All of my experiences with Aran Grant have been fabulous. Even when the airlines made a mess of our flights, Aran Grant helped us easily recover and have a great trip.
Dear Steve B.
Thank you so much for your fantastic 5-star review!
We are delighted to hear that all your experiences with Arangrant have been fabulous. It's wonderful to know that even when the airlines encountered issues, Arangrant was able to help you recover and ensure you had a great trip.
Your positive feedback means a lot to us, and we look forward to serving you again in the future. Safe travels!
Sincerely Yours,
ARANGRANT Team
April was very helpful in planning this trip. She tried to get us a good deal on our flight but I found them
Through Aragrant at a better price.
Dear John C.
Thank you for your wonderful 5-star review! We're delighted to hear that April was very helpful in planning your trip and tried her best to find a good deal on your flight.
It's great that you were able to secure an even better price through our agency. Your satisfaction is our top priority, and we're always here to help with your travel needs. Have a fantastic trip!
Sincerely Yours,
ARANGRANT Team
Customer service is poor. They don't listen to your concerns. They lie about a follow up when you want to change your travel dates, and are extremely rude.
Dear S L.
Thank you for sharing your feedback. We're truly sorry to hear about your experience with our customer service.
This is not the standard we strive for, and we understand your frustration. Your concerns are important to us, and we'll make sure to address this issue and improve our service.
We appreciate your patience and hope to have the opportunity to serve you better in the future.
Sincerely Yours,
ARANGRANT Team
I needed to fly from Syracuse to Rome. Arangrant could not book this on one ticket. I needed to fly to Newark on one ticket, pick up my bags then check in again for the international portion of the flight. When I book through other agents, I can book directly from Syracuse to my overseas destinations.
Dear Filomena L.
Thank you for sharing your feedback. We apologize for any inconvenience you experienced with your booking process.
Upon review, we confirmed that your reservation was booked and confirmed as agreed. We strive to provide seamless travel arrangements, and we regret that we couldn't offer a single-ticket booking for your itinerary on this occasion.
Your feedback is valuable to us, and we'll continue to work on improving our services. We're glad that your reservation was ultimately confirmed as agreed upon, and we appreciate your understanding and patience.
We hope to have the opportunity to serve you better in the future and provide you with a more streamlined booking experience.
Sincerely Yours,
ARANGRANT Team
Prompt confirmation on booking. Personal call and email sent within few mins of booking placed for international itinerary.
Dear Shobha R.
Thank you for the fantastic 5-star review!
We are delighted to hear that you received prompt confirmation on your booking and appreciate the personal call and email within minutes of placing your international itinerary.
Your satisfaction is our priority, and we're glad to know we met your expectations. We look forward to assisting you with your future travel plans!
Sincerely Yours,
ARANGRANT Team
First, the Supervisor never called as promised in September 2024, despite our ongoing reservation issues and the numerous misleading assurances we received. We were led to believe that our credit card payment was going directly to the airline, which turned out to be completely false.
Last month, I had to return urgently due to my wife's complex fractures in her right hand. Neither the airline nor Aran Grant provided much assistance, forcing me to purchase another ticket on my own.
Following this, Aran Grant falsely assured me that I would receive a refund for my return ticket. They initially requested a medical certificate, which we provided. Then, they demanded a marriage certificate from the late Sixties—despite the fact that my wife's passport clearly states my name as "Husband." Even after complying, Aran Grant refused to disclose the refund amount.
Does Aran Grant not trust its customers? How often does a passenger change flights for "fun," fabricate a medical emergency (even with a valid certificate), and falsify their spouse's name? Why is a passport, which explicitly confirms marital status, not considered sufficient proof?
Our experience with Aran Grant has been one of frustration, deception, and unfulfilled promises, with no access to upper management for resolution. Given their failure to deliver on commitments, we have no choice but to escalate this matter through other forums, including social media. I am not sure if Alan Grant will be my choice next time.
Updated on Feb 07,2025
Dear Vijendra A.,
Thank you for your feedback and for bringing this to our attention.
Once again, on behalf of all of us, we wish your wife a speedy recovery. We understand the importance of your request and appreciate the opportunity to assist you.
Please know that it is our intention to support our valued customers like you while exhausting all our resources to meet your expected solutions. However, as a travel agency, we can only process refunds with the airline's approval.
Despite our efforts to present the medical record to the airline, the approval was not granted because the name listed on the document was not the passenger's. We understand that this may not be the outcome you expected. However, it is important to note that we are bound by the airline's policies.
While we strive to meet our customers' expectations, our role is to submit a request to the airline on behalf of the passenger. Ultimately, the final decision lies with the airline. While we were unable to fulfill your request in this instance, we hope that our efforts and communication have demonstrated our commitment to assisting you.
We truly appreciate your understanding
Sincerely Yours,
ARANGRANT Team
---------------------------------------------------
Dear Vijendra A.,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced and for not being able to provide the assistance you needed.
Your concerns are very important to us, and we assure you that we are thoroughly reviewing the matter to ensure we exhaust all our efforts in assisting you.
We truly appreciate your understanding and patience.
Sincerely Yours,
ARANGRANT Team
We had no communication issues with the travel advisor in question but were extremely dissatisfied with the management team beyond that. S/he never called despite reminders. We will find out how well the travel on our way to India that was booked through this agency. Beyond the initial experience, there is more to it.
The company is doing business with several names- TripRobotics Inc., Ovago.com, AranGrant.com, and Wowfare.com. We bought our ticket through Aran Grant claiming to "know where and how to get exactly what our clients want." However, based on my experience, this could not be further from the truth. I purchased ticket to India through Aran Grant, traveling on ITA in Premium Economy.
The worst of Aran Grant surfaced when I faced an urgent need to change my return flight due to a medical emergency. My wife suffered multiple complex fractures in her right hand in the United States, while I was in a remote village in India. The response from Aran Grant was shockingly unhelpful, bureaucratic, and lacking in basic human empathy. It was an impersonal form letter, utterly indifferent to the urgency of my situation.
With late return options offered by Alan Grant, I had to buy a separate return ticket. Upon returning to the U.S., I initiated a refund request with Aran Grant. What followed was nothing short of a deliberate runaround, lasting about four weeks. I summarize this ordeal as follows:
O Aran Grant falsely assured me that I would receive a refund for my return ticket.
O They initially requested a medical certificate, which I provided.
O Then, they demanded a marriage certificate from the late Seventies—despite my wife's passport clearly listing me as her husband.
O Even after complying with these requests, Aran Grant refused to disclose the refund amount.
O I asked Aran Grant, how often passengers fabricate medical emergencies and relationships just to claim a refund? Why is a government-issued passport, which explicitly confirms marital status, not considered sufficient proof?
Given Aran Grant's failure to deliver on commitments, I seriously doubt that Aran Grant will be my choice for future travel. I do not recommend Aran Grant to others as well considering their gross misrepresentation of the facts to the airline on our behalf.
Secondly, Aran Grant offered a $50 travel voucher to be used as a discount on the next trip, " If you reconsider your rating and support our company with a better review, the travel voucher will be validated and added to your account." It is appalling that Aran Grant would have the audacity to ask me for a better review.
Cyrus was very helpful… he found us the perfect flight and thought outside of the box to make it happen.
Dear Rosalee G.
Thank you so much for your amazing 5-star review!
We are delighted to hear that Cyrus was very helpful in finding the perfect flight for you and thinking outside the box to make it happen. Your satisfaction is our top priority, and we're thrilled to have provided you with such exceptional service.
We look forward to assisting you with your future travel plans!
Sincerely Yours,
ARANGRANT Team
We had a wonderful experience with Leticia S. She helped us with two reservations and a matching return flight and was very friendly and efficient in getting the correct deals.
Dear Lakshmi A.
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had a wonderful experience with Leticia S. It's great to know that she was friendly, efficient, and helped you with two reservations and a matching return flight.
Your positive feedback means a lot to us, and we're delighted that we could assist in getting the correct deals for you.
We look forward to serving you again in the future. Safe travels!
Sincerely Yours,
ARANGRANT Team
My Agent went above and beyond my expectations. We were able to excellent accommodations for a reasonable fare.
Very satisfied so far.
Dear Douglas A.
Thank you so much for your glowing 5-star review!
We are thrilled to hear that our agent went above and beyond your expectations, helping you secure excellent accommodations for a reasonable fare.
Your satisfaction is our top priority, and we're delighted that you've had such a positive experience so far. We look forward to assisting you with your future travel needs!
Sincerely Yours,
ARANGRANT Team
Had some payment issues due to an overly cautious CC company. The staff was patient and helpful working through the problem.
Dear Edward H.
Thank you for your wonderful 5-star review!
We are glad to hear that despite the payment issues with your credit card company, our staff was patient and helpful in resolving the problem.
Your satisfaction is important to us, and we appreciate your kind words. We look forward to assisting you with any future travel needs!
Sincerely Yours,
ARANGRANT Team
Made a mistake on flight dates. Agency did not call back to help. They were quick to call and help with getting the ticket.
Dear Arangrant t.,
Thank you for sharing your feedback. We apologize for any inconvenience you experienced regarding your flight dates. We understand how frustrating it can be when plans don't go as expected.
Upon reviewing your booking, we see that the ticket is non-refundable and changes are not permitted, as per the fare rules. However, we may reach out to the airline for an exception depending on the reason for the change.
Please know that such a request is subject to the airline's review and approval.
Our service team is available to provide you with further assistance.
Sincerely Yours,
ARANGRANT Team
Terry was my travel agent and he went to all lengths to overcome various restrictions due to my Turkish Passport.
He was pleasant, courteous and efficient. I am grateful.
Dear Hatice B.
Thank you for your fantastic 5-star review!
We are thrilled to hear that Terry went above and beyond to overcome the various restrictions due to your Turkish passport. His pleasant, courteous, and efficient service is exactly what we strive for, and we're grateful for your kind words.
We are glad to have been able to assist you and look forward to serving you again in the future. Safe travels!
Sincerely Yours,
ARANGRANT Team
I recently booked a business class ticket from Toronto to Europe through AranGrant travel agency. During the booking process, I provided my American Airlines frequent flyer number, expecting to earn miles for my flights, particularly those operated by British Airways. Unfortunately, AranGrant failed to include my frequent flyer number in the booking, resulting in the absence of earned miles. This oversight has caused me significant inconvenience and frustration, as I now face challenges in retroactively claiming the miles I deserved.
Dear Maciej D.
Thank you for sharing your feedback and for bringing your concern to our attention!
Upon review, we've confirmed with our team that the field for adding the frequent flyer number was left empty at the time of booking. Since the ticket was booked online without any intervention from our end, the booking and confirmation were based on the information provided by the travelers during the online booking process.
Once again, we wanted to take a moment to express our sincere gratitude for choosing our services. Your input is invaluable to us, and we are always striving to improve our services.
Sincerely Yours,
ARANGRANT Team
Greg was very helpful and patient with me and my specific wants and needs. Very satisfied with his service!
Dear Gayle S.
Thank you so much for your kind words and the 5-star rating!
We are delighted to hear that Greg was able to assist you with patience and meet your specific needs. Your satisfaction is our top priority, and it's wonderful to know that you had a positive experience with our service!
Sincerely Yours,
ARANGRANT Team
Percy the Aran Grant agent gave me an unexpected follow up call and will hopefully be able to resolve my issue
Dear John A.,
Thank you for your fantastic 5-star review! We're delighted to hear that Percy provided you with an unexpected follow-up call and is working diligently to resolve your issue.
Going above and beyond for our customers is our goal, and it's wonderful to know that our agent's dedication made a positive impact. We appreciate your kind words and look forward to continuing to provide exceptional service. Safe travels!
Sincerely Yours,
ARANGRANT Team
The airline changed the itinerary without my consultation. The Arangrant team helped me find a route that fits my needs.
Dear Sagar M.
Thank you for the fantastic 5-star review!
We are delighted to hear that Arangrant was able to help you find a route that fits your needs after the airline changed your itinerary without consultation. Your satisfaction is our top priority, and we appreciate your kind words.
Safe travels, and we look forward to assisting you in the future!
Sincerely Yours,
ARANGRANT Team
AranGrant is a specialized team of travel agents with experience and knowledge to handle complex air travel operations. Our professionals, from different areas and backgrounds, are qualified to assist with different types of flight booking and travel arrangements, such as corporate and group travel, supreme vacation journeys, and flights with highest level of comfort, even when it comes to multiple destinations/airlines or complex itineraries.
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- up to 70% discounts on business tickets
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Joey J.
Thank you for your feedback and for bringing this to our attention.
Upon review, we have confirmed that our service team successfully assisted you with the issuance of your ticket. We sincerely appreciate your patience and understanding.
Once again, we wanted to take a moment to express our sincere gratitude for choosing our services. Your input is invaluable to us, and we are always striving to improve our services.
Sincerely Yours,
ARANGRANT Team