Overview
Aqua Science has a rating of 4.3 stars from 1,124 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Aqua Science most frequently mention customer service, pressure tank and free shipping. Aqua Science ranks 3rd among Water Filter sites.
Instant Feedback
Nice pump. Quick email response on pump question. Also received call about parts out of stock. Needed them with pump. Lady that called canceled parts order and refunded quickly.
Product was described perfectly, easy install, delivered in good shape and functions well
Easy to order, fits perfectly and prevents condensation!
Easy to order, good selection. Reasonable price and fast delivery.
In the 2 day delivery zone,, asurred on time delivery, shipped out from them 5 days after order placed, not a 2 day fedex delivery,, BUT a 7 day, No one returning my calls as of this post,, Young girls answering the phones,, make your own conclusion
Shipped by FedEx ground and box had some damage. It would be best to ship on a pallet by common carrier.
The part that I ordered didn't completely fix the water softener. Customer support stuck with me and was able to walk me through all of the adjustments that were needed to get it working properly.
I purchased a filter for my lawn irrigation system and it is working out great so far! I am excited to have the iron in my well water gone so it will not stain my driveway and landscaping.
Aqua Science had, by far, the better selection of producta at a lower price than anyplace else I found.
Sales team was very responsive and called to ensure our pump and controller matched up before shipping. We would definitely recommend Aqua Science to anyone wanting to replace a well pump.
I have ordered BB 20 carbon filters from Aqua Science several times. I have also ordered a filter wrench. Prices are great, and shipping is quick. They have excellent customer support.
Needed a new Float Tube and vale assembly for my brine tank in the water softener. It fit perfectly, installed it in minutes. And it arrived 3 days sooner than expected!
The price online was lower than others I could find and I received the tank in two days which is what was reflected on the website. Very satisfied with this company.
Great pricing, super fast delivery. Availability was important, and all went smoothly.
JIM IN INTERNET SALES WORKED WITH ME TO ANSWER ALL MY QUESTIONS. AND THE REST OF THE SALES TEAM DID TOO. I BOUGHT THE DUAL TANK 64K SYSTEM. I JUST GOT IT SO IT IS NOT INSTALLED YET BUT I AM WORKING ON IT.
I WOULD RECOMMEND AQUA SCIENCE.
Shipping costs were higher than expected for the size and weight of the product
The entire process of ordering a pressure tank was extremely easy. I was able to get my questions answers via email and phone.
The order shipped on a Monday and I received it Wednesday.
Wouldn't refund me for an item that didn't work because it was in clearance even though I was charged 30 to ship a 30 dollar item! Never again will I order from this company
Had to replace my submersible well pump. Aqua Science had everything I was looking for. Everything was shipped the next business day and arrived in time.
Founded in 1985 with the single concept, "We will bring the world's finest water treatment equipment and well water supplies to the public at the lowest prices in the country. We will work hard to ensure you and your family the safest and highest water quality, the best available advice, and a company that cares about its customers."
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- Wyoming, Rhode Island, United States
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Business History
We have over 50,000 customers accounts in the United States and Canada. We have in our staff a well trained, professional team of Water Treatment Professionals ready to assist you with your Water Quality concerns.
We carry the top brand names in the Water Treatment industry like Amtrol Pressure Tanks, Goulds Pumps, Fleck Controls, Davey, Grundfos, A. Y. McDonald, Pentek, WellMate, Boshart, etc.
As part of our corporate philosophy, we believe direct contact between ourselves and the customer is critical in establishing a working relationship. That’s why when you call Aqua Science, you will be greeted with a human voice. Although we have a voicemail system, it is only used when we are closed, or in those inevitable instances when a flood of calls come at once. Please contact us at any time, we look forward to hearing from you.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Heidi,
You order a Clearance item that fully detailed what you were purchasing and that it had a defect with the zipper. You would have to remove the valve head, as we discussed on the phone, to install the sweat jacket. The item is perfectly usable and in new condition. Our return policy is very clear on our site and we included a copy when we shipped your order. We do apologize for the inconvenience but you can still use the item as intended. The next time your system is serviced, we are sure that they will install the sweat jacket for you if you are unsure how to do it. Please let us know if you have any questions.
Sincerely,
Aqua Science Family