Aqua Science has a rating of 4.3 stars from 1,124 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Aqua Science most frequently mention customer service, pressure tank and free shipping. Aqua Science ranks 3rd among Water Filter sites.
My pressure tank kept losing pressure, causing my pressure switch to get stuck in the off position and arcing too much. The air bladder had no pressure and attaching my compressor caused water to start blowing out of my lines, clearly indicating that the bladder had a leak. I ordered the kit and received it in two days. The kit had everything I needed and the parts fit well. I agree with other commenters that the instructions could be clearer. It is fairly logical to work through a replacement job. I also replace the pressure switch and everything is working well ( no pun intended!).
Easy purchase at a great price. Spoke with Jim Tutko on the phone when I needed help with my account and he was very pleasant and extremely helpful. I had my order completed quickly.
I've purchased several complete deep well pump replacement systems in during the past 12-months.
Here's what I have experienced with this group…
• Quick response time
• VERY knowledgeable and friendly phone tech. Support personnel
• Competitive pricing
• Large inventory
• Easy to understand and apply pump sizing to conditions
I award them "Best in Show"!
Product appears to be well made, as described. Shipped quickly
I am glad you offer free shipping on a few items. I wish it were more items. I tried to add several different items, but the shipping was more than the items. Do you ever offer to ship priority mail with USPS as I believe they have fixed rates for different size boxes; usually far less than FedX or UPS.
My experience was good I couldn't find this product anywhere so I told them to put me on a waiting list. They called me back when they got the tank so I ordered it and they sent it out. Unfortunately when I got the tank it was damaged so I called them up and sent pictures. They sent me a replacement right away and the woman I talked to was very nice.
Great dealing with a knowledgeable person at Aqua. Ship time was quick and part appears to be exactly
What I needed. Give Jim my thanks! Dave Spann
Easy buying process, over the phone by cc, and fast shipping. Overall, a good experience. Thank you.
Jim was very helpful relating to which unit I should purchase. He has a great personality and answered all of my questions.
Overall I was very satisfied except with being sent the wrong pump...it made a tolerable couple days without water much worse
Order fast and good customer service, we order and just took 3 or 4 days to receive it.
My items arrived on time and were as described. I had a technical question about the product so I emailed Aqua Science and was surprised I had a reply within a half an hour. I have not completed my project but I verified all parts were there and I would recommend Aqua Science to anyone needing watrer system products.
My plumber recommended the water tank and I was able to order it myself to avoid retail markup.
Cory in shipping delayed my shipping because he wasn't sure what to send me ( Really) the callback
Number I was provided was a text only number. Nobody told me that. My text weren't responded to either. I've been sitting here for almost a week W/O water. While my order just sits there.
So far so good! Ask me again in 3 months. After it has been working for awhile.
Appreciate the ease in which your company alleviated an issue with missing product, Thank you for speedy delivery and assistance!
My 55lb booster pump arrived around 8:30pm on Tuesday March 5th. Delivery driver did not ring the doorbell so it could have been delivered an hour earlier, not sure. On schedule for installation on Thursday. This is my 5th Grundfos booster pump in 4 years, previous 4 Scala2 pumps failed with severe leaking within 12 months. I am relying on the 24 month factory warranty.
Hassle free easy to order I didn't have the tracking ability but didn't matter bc it got here so fast
Dear Nicholas,
Glad you bladder kit came quick and safely. As for the puns, we have to drill down deep to appreciate the quality of the puns so please keep piping them out when you can!
Sincerely,
Aqua Science Family