The A Team Appliance Repair

DO NOT let these people into your house. They pretend to be skillful technicians! They just take you for a ride.,,, a painful one. They rip you off and run away.

This company is dishonest about how they provide their services. They charge a $80 dispatch fee and before they diagnose the problem they charge $361.60 and make it seem as if this is the cost to repair the appliance. They were called to service my fridge and my father shared with them what was wrong and the way the customer service representative spoke, the understanding was that the technician was going to fix my fridge. When the technician arrived my elderly aunt agreed to the price and contract in hopes of being helpful because the company arrived earlier that the scheduled service appointment. My aunt was asked to sign a contract before they opened the fridge. Unfortunately I lost my money because the contact was signed and the money was paid before I got home. Fortunately, I made it home in time before the money for replacement parts were paid for. They do not provide the customer with the appropriate information to make an informed decision about the repairs. There is additional proof on Homestars of people having similar experiences with this company and sadly for those who went ahead with repairs, losing their money because they did not fix their appliances. When I called customer service the person kept referring to the contract saying that it was signed and there was nothing that could be done. I honestly do not understand how a company such as this one is still in service. I was sad to read similar reviews on this website as well.

Pls stay away.
They charge you for a piece to see if the appliance will work once the piece installed
If your appliance doesn't work, well you are stuck to pay for that piece

They stole my money $ 3.000.00 for not repair refrigerator because parts not available anymore on the market

STAY AWAY FROM THIS COMPANY!

I have been dealing with an on-going situation with The A Team Appliance Repair company regarding my GE refrigerator that still does not work.

The technician came in November and made a quick assessment regarding my freezer and told me it can be fixed with a new evaporator motor fan and he was fully aware there was no model number as he believed he found the right part by searching on a website.

After insisting I pay 50% down in cash or debit before scheduling a date for my refrigerator to be repaired.

A week later the part was installed and the noise was so loud, rumbling, and rattling like a car engine running! In fact, it was louder than before it was fixed! He said the part was faulty or not compatible with the GE refrigerator. He insisted I pay the remaining amount too.

After a second attempt with another part a week later and tried to fix it by gluing pieces "Frankenstein" together the motor.

At this time, the company is stalling and avoiding the issue even though they have my money. I still do not have a working refrigerator, and it's going to be one month since this has started.

I am appalled by the lack of professionalism and customer service with this company. I hope the company will take the responsibility to issue me a refund of the total amount of $766.07 as it stands now, I do not have a working refrigerator and no one is returning my calls or email and no follow up with a resolution.

I wish I read all the bad reviews and the caution report from the Better Business Bureau before I contacted this company.

Please do not contact this company as they clearly have technicians that are uneducated and make assumptions, over inflated prices on labour and parts and take your money! Also, a customer service team that uses the same script with saying we will get back to you in 24-48 hours and no one will follow-up with a refund or resolution.

Based on our bad experience, we highly caution unsuspecting trusting citizens to be careful and make their own decision when dealing with "The A Team Appliance Repair" (also known as "Appliance Repair Team"). We are writing this review after exhausting all our efforts for a refund of fraudulently collected money from them.
The technician charged in advance of performing any labor work then performed no repair work.
Charged for labor to repair a component which does not exist.
Billing discrepancies, including an incorrect company address on the debit receipt and a different company name on the invoice.
While the financial loss incurred in our case may be relatively small, no one deserves to go through the frustration and indignation of being deceived by unscrupulous individuals.
In hindsight, our mistake was not reading the bad reviews of this company (listed below) before contacting them for service.
Homestar (0.2/10), Sitejabber (1/5), TrustedPros (1.2/5) Trust Score (0/5), Better Business Bureau (1.05/5), Yelp (1.1/5) and "The A Team Appliance Repair (The most are unhappy customers)

The broadcaster CTV also investigated them in 2021. See the report in the following site. (https://toronto.ctvnews.ca/ontarians-need-to-research-before-booking-appliance-repairs-experts-warn-1.*******).…Unfortunately, nothing has changed so far in 2023.
We will continue to pursue this matter at all levels and encourage all affected customers also to write to the Consumer protection agencies and your elected government representatives. It is worth it, even if your communication saves just one customer from falling into the trap.

I am looking for anyone will join me in a class action against this company. Email me at *******@icloud.com. We need to shut them down!

The sent non licensed, unprofessional and unknowledgeable person to our place.He suggested to get in fixed by LG... charged 320 plus tax

This company is a scam. I wish I had gone to reviews before I had booked with them because the same issues that other people had posted has happened to me. I called them to have them look at my wolf stove that's spurting gas when turned on, the technician told me that the issue was power board, spark module and ignition switch. The technician was so pushy telling me to order the parts as the parts will fix the problems and if I don't, will create more damage to my stove. I was charged $1900.00 for the parts and the labour, he told me that this parts would be ordered on Monday since the parts department are closed for the weekend. Since the work would not be done right away, I have decided on same day within 2 hours of ordering the parts, sent them an email that I've decided to cancel and called the company that I will cancel the parts. The customer service told me that, order can be cancel but accountant will have to call me Monday as they are closed, she reassured me that parts would not be ordered, but just wait for the accountant for them to cancel the order. I have called them on Monday at 8:30 AM to make sure that no order of parts is not placed, told me again that the accountant will have to call me. The accountant called me at 4pm to tell me that parts was ordered on a Saturday and that I have to pay a restocking fee! She told me that I had signed for it! I told her that I was not made aware of the restocking fee, and that the technician did not tell me of the restocking. All he told me was the orders for parts would be made on MONDAY and they will call me for installation middle of the week. The accountant told me that because the parts for the wolf is expensive, they would then refund me $900 meaning I pay $1000 dollars, $290+tax was for the service and the rest is restocking fee. This company has taken advantage of vulnerable people repeatedly, it is amazing how they are still able to look at themselves in the mirror. I'm giving this a rating of 1 so people will see this post, but in reality I would not even give them a star.

Overly priced. Technician not qualified. Cal center not very professional.
Please shop around there are better companies out there.

They bill you $80 +tax right away for booking (called dispatch fee). On Feb. 8th, 2023, Appliancerepairteam sent a technician to investigate my not cold fridge at Marengo Court, Waterloo. Prior to the appointment, I ageeed to pay tech $80 + tax to dispatch tech. When tech arrived I also confirmed with tech if he could fix my LG fridge which not cold. He said he had seen this many times and knew exactly the problem with mainboard and could easily fix. I ageeed to pay amount $372. After about 1/2 hour the tech said all good and he clearly instructed me to wait for about 7 hours to plug the fridge back in and all good to go. I even asked him if anything ok so my compressor is still running, he said no problem and my compressor running but litlle hot but fine and any problem I had 30 days warranty. I plugged the fridge back in as told and it did not get cold for 24 hours.
I called services team to explain and agent gave me chat link to file a complain. It is horrible when I tried to explain to the representative. Agent said I need to replace a compressor with amount $1,400 +tax and nothing they can do.
Obviously the technician was not honest so Appliancerepairteam.ca. I even request to speak the tech that visited my home to verify what he said to me.
This is horrible comapany and not honest and trying to rip off its clients. I strongly not reccomend it to anyone looking for a repair. They don't fix my equipment problem but created more issues with money and times

BEWARE* REPORT ON FACEBOOK EVERYONE AND SHARE THIS COMPANY NEEDS TO BE STOPPED!
Absolutely the worse company! They tell you 80.00 for service call then soak you for 320.00 so they are guaranteed the work at that point. They had to order a motor for my dry they informed me 840.00 for the motor. At this point I thought that was steep for a little dryer motor. So I did some research called a couple appliances places turns out the part cost 210.00 locally too. They have the part marked up 4 times the cost. Needless to say this part new came damaged so they had to re order. 2 weeks later. There tech comes with no parts or can or truck. Comes in a car. Shows for the 3rd time and doesn't have the capability to get the blower off the motor. Which he informs me they normally order that to cause it's easier but they didn't. Another week and promised the following Monday or Tuesday for install. I get a call on Tuesday asking me to book appt for the following week. 4 weeks to get a dryer fixed! 1200.00 in total. Please do not use this company! It's to bad all the negative reviews came up after the fact! There is lots of complaints on the BBB about this company! Absolutely not professional! I advise and warn you not to use this company! They don't deserve the one star but have to check one.
They go under another name appliance repair team as well maybe that's why no reviews came up in the first place! Wow I can't believe the amount of bad reviews! I don't believe there is one good one! Here is a company that makes no changes to better their services to clients to turn this around and better themselves and provide a good service!
Oh I might add the tech out my dryer together didn't have any new clips or clamps to put the pane back on which would be a common thing to carry is my thinking so they used duct tape can you believe it 1200 dollars no clips but duct tape! And they leave the old parts for you to get rid of. Absolutely pathetic.

Update to review since you can't post another. They have been reported. Came out again like the 6th time and are trying to tell me needs another part but the tech showed me the blower that was replace is chewed up clearly no the right part they want another 350 dollars. Absolutely brutal company no customer satisfaction look at the reviews. PLEASE REPORT ON AND SHARE ON FACEBOOK. This company needs to be stopped!