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The company is generally perceived as a reliable online travel agency, with customers appreciating its competitive pricing and efficient booking process. Many users report positive experiences, noting prompt confirmation emails and successful transactions. However, a recurring issue involves communication, particularly with emails ending up in junk folders, which could hinder customer engagement. Overall, while the company excels in providing value and ease of use, enhancing communication clarity and email management could further improve customer satisfaction and service effectiveness.
This summary is generated by AI, based on text from customer reviews
Just thought that to share a feedback on my experience.
Got them via Cheapflights for flights to USA with my family.
For hotels I booked Via Expedia.
It was a discounted fare compared to the airline website directly.
Booked thru them prices were live surprisingly.
Once booked got an acknowledgment email & in a few minutes a confirmation email with ticket numbers.
I logged on to the airline website to see if they had the confirmation & yes they did.
To double check I rang the airlines & they confirmed the tickets were paid for & were confirmed.
I am just back from my trip with my family & it all went well!
I would definitely suggest this website to others. They come across to be a reliable OTA.
Only drawback was that the emails were going into Junk folder.
Cheers