• Apple

Apple

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Overview

Apple has a rating of 2.6 stars from 2,097 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Apple most frequently mention customer service, new phone, and credit card problems. Apple ranks 891st among Electronics sites.

  • Service
    414
  • Value
    392
  • Shipping
    283
  • Returns
    281
  • Quality
    380
Positive reviews (last 12 months): 15.5%
Positive
20
Neutral
3
Negative
106
161
See all photos

What reviewers want you to know

Positive highlights

  • They have quality in their phones, i tried using other too but I gotta love apple phone.
  • I have been an Apple fan since my first MacIntosh computer in the late 70s.

Critical highlights

  • If horrific customer service was the original sin, Apple would have it nailed.
  • After spending tons of money over the years, I will no longer spend a cent on Apple products.
How would you rate Apple?
Top Positive Review

“Apple iPhone 15 Pro Max”

Louis L.
3/19/24

Despite some of the criticisms thrown Apple's way regarding overheating and the perceived downgrade in the FineWoven cases, my experience has been nothing short of fantastic.I'm absolutely thrilled with my new device! I'm loving my new device! Despite some initial Wi-Fi calling issues, the transfer process was surprisingly easy. Shipping was quick, and overall, it's been a great experience

Top Critical Review

“I fucking hate apple”

T g.
3/17/24

Apple hasn't been doing nothing but letting me down for the past few months, I've had my iPhone. They require billing information when you're trying to download a free app that's all I have to say. Constant horrible customer service unresponsive. They're very quick to take your money, but it takes almost a month to get a refund not worth it at all. The price tag is far too high for such a garbage UI. You're basically paying for a scam. Great job Apple you $#*!ing suck.

Reviews (2,097)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (270) apple products (317) apple store (145) love apple (108) apple fan (25)
Thumbnail of user aneekb
4 reviews
0 helpful votes
February 12th, 2022

King of tablet!
(Bought 11 inch m1 ipad pro base variant. Reviewing after using 3 weeks)

Pros-
1. Aluminium build, narrow bezel, premium design.
2. Quad speaker- sounds great.
3. Unlike mini LED in 12.9 inch ipad pro- display pretty decent with liquid retina lcd 600 nits brightness supports HDR content.
4. Single port- now supports thunderbolt, fast charging. With good quality usb type c hub you can do multitasking. Mirror screen to external display with type c to hdmi cable.
5. New apple M1 chip with 8 gb ram gives high performance with great power efficiency. Battery last 1 days with moderate to heavy usage.
6. Front facing camera now support wide view with center stage feature.
7.11 inch is a sweet spot because of its portability, Reading ebooks. While 12.9 inch is less portable but gives pleasant experience with content viewing.

Cons
1. Although Ipad has very strong hardware but its crippled by limited software functionality of ipados. Recent lauching of ipados15 in Apple WWDC didn't add most awaited feature like pro apps, external monitor support, mac like filesystem etc. Ipados has long way to go hence can't be a laptop replacement yet.
2. Accessories (not included) like Apple pencil, magic keyboard are very expensive. But thank god apple has included charger and type c cable- thats very generous
3. Not IP rated, no wireless charging, no calling feature in 5g variant (even after paying 15k extra)!
4. Fragile! Can't use without protective case.
5. Buying just ipad is not enough- you have to buy accessories like apple pencil, magic keyboard, screen protector, well padded bag, usb c hub- which altogether cost nearly close to new m1 macbook pro!
So think wisely before buying. Consider according to your necessity.
Overall its the best tablet available in market.

Thanks to Amazon for prompt delivery.
Read less

Tip for consumers:
ONLY BUY IF YOU HAVE ENOUGH MONEY TO BUY STARBUCKS EVRYDAY.............

Products used:
IPAD PRO 2021

Service
Value
Shipping
Returns
Quality
Thumbnail of user idaz6
1 review
0 helpful votes
December 1st, 2021

I like all my apple products they all go so well when they conect with each othe and i like my apple watch which can make me feel im so healthy

Thumbnail of user jimg933
1 review
2 helpful votes
May 25th, 2020

On a Monday afternoon, Dave, the Apple support rep, said the problem with our MacBook Pro was probably a backlight issue. He would send a shipping mailer to our Largo, FL home. On Wednesday morning it arrived via FedEx. At 11:00 A.M. that day FedEx shipped our computer (all our records) to Houston, TX. That evening, Apple emailed that they were working on it. The next day they shipped our Mac via UPS and it arrived Friday afternoon. The backlight was replaced as well as the battery and even our smudges on the screen were cleaned. And all this in the midst of a Corona Virus epidemic! The cost of this service? Zero.

Thumbnail of user ludwigk17
5 reviews
13 helpful votes
June 26th, 2022

I bought an iPhone 11 this year, I didn't get an used phone or anything like that, I think it depends on the person's luck. So far I had no issues.

Tip for consumers:
Their products are great, you can even get an iPhone 8 they still get updated.

Products used:
iPhone 11.

Service
Value
Shipping
Returns
Quality
Thumbnail of user casperv3
13 reviews
9 helpful votes
February 12th, 2022

I admit only apple technologies and use only apple gadgets. They have everything which people require in order to live life freely. I always order here either accessories or gadgets. Every week I order something new or replace with something that was broken. I prefer buying iPads because there is no better invention than iPad. I respect products from other companies, but I'm convinced that Apple overruns all of the competitors, at least in case of technologies and marketing. I want to thank this company that it continues develop its products and release new version of iPhones yearly or even much more often.

Thumbnail of user johnw2794
3 reviews
3 helpful votes
May 21st, 2020

I am so excited using IPhone 11! Camera, all apps for sending messages, editing photos and other sources, which it has, make my life easier. However, I am confused a little bit, because the variety of models impresses me. But it is just a matter of time. Soon I will be a happy owner of new electronic assistant. What can be better?

Thumbnail of user samiullahg
Samiullah G.
5 reviews
11 helpful votes
January 25th, 2020

This phone is a best product of Apple company
It has a High performances for games and videos i love it

Thumbnail of user danielb2187
2 reviews
0 helpful votes
December 1st, 2021

I recently bought Iphone 12 and I am amazed by it's functions and camera! IOS 15 is great os and gives it's users every option you can think of! The camera to text feature is really helpful and redesign of safari gives so much better overview of the opened tabs and websites. Great job!

Products used:
Iphone12

Service
Value
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Thumbnail of user jos496
1 review
0 helpful votes
February 12th, 2023

Thank you for a good phone I very much appreciate it. It works very well for me and I couldn't be happier with a smartphone.

Tip for consumers:
They are very good phones

Products used:
Iphone, Airpods, Ipad, Macbook

Service
Value
Shipping
Returns
Quality
Thumbnail of user daniele448
2 reviews
0 helpful votes
September 19th, 2020

Great new updates! Especially happy about MacBook updates, excellent work! I like the new display, looks nice.

Thumbnail of user ailener
3 reviews
0 helpful votes
January 29th, 2020

I will never use any other service except this one! They are the best! I think everyone who tried them will understand

Thumbnail of user louislupien5
1 review
0 helpful votes
March 19th, 2024

Despite some of the criticisms thrown Apple's way regarding overheating and the perceived downgrade in the FineWoven cases, my experience has been nothing short of fantastic.I'm absolutely thrilled with my new device!

I'm loving my new device! Despite some initial Wi-Fi calling issues, the transfer process was surprisingly easy. Shipping was quick, and overall, it's been a great experience

Thumbnail of user rimpis
3 reviews
4 helpful votes
April 7th, 2020

Apple.com is your all in one shop! You can buy, get help, or manage your Apple ID. All around Apple.com has great UI, and is easy to use

Thumbnail of user advikd
8 reviews
1 helpful vote
September 19th, 2020

I am using apple phone since long time. I like apple brand because the quality, performance is nice. It works smoothly. Happy customer. Recommended.

Thumbnail of user joemurtagh06
1 review
1 helpful vote
April 17th, 2023

Why do apple enable potential thieves access to hack your passcode even if you have Face ID and then try and say it not possible for Face ID without passcode that is some security

Thumbnail of user shanep287
2 reviews
4 helpful votes
October 24th, 2020

I have been a Apple customer for over 15 years. The Apple products I currently own are: an iPad Pro 12.9 2nd generation, an Apple Pencil, an iPhone XS, Aipords first generation, Beats Studio 3. I used to own a Macbook Pro 15" 2018 full specification laptop. I have had nothin but incredible customer service with Apple.

The only issue I had was that I wanted to play AAA games on the go and I need a Windows gaming laptop for that. To solve this problem, I sold my Macbook Pro at a great price (Apple products keep their value more than the competition) and I bought an affordable Dell gaming laptop.

Being introduce to the horrible customer service from the PC World made me instantly regret my decision (especially since Dell is rated as having one of the worse customer service experience ever).

I plan on selling my gaming laptop and coming back to Apple.

Apple might not have the best products for all of our needs, but one thing is for sure their customer service and their resell value beat the competitions, hands down.

Thumbnail of user carolynl378
1 review
0 helpful votes
July 29th, 2021

Love my new iPhone 12 Pro. It's really my best solution to change my old phone. Also i like blue color of my new phone

Service
Value
Shipping
Returns
Quality
Thumbnail of user vonl6
2 reviews
10 helpful votes
June 3rd, 2020

Ive been using mg iphone 11 a couple of months from now and im very satisfied to the things that it can provide.

Thumbnail of user junee45
1 review
0 helpful votes
January 28th, 2021

What happens if apple produce black air pods i mean why only white. They produce phone of different colors, why cant they produce different colors of air pods. I dont recall telling them that my favourite color is white

Thumbnail of user keithr348
18 reviews
6 helpful votes
June 4th, 2021

Apple iPhone 12 was ordered. This phone has amazing features, and no one can match Apple's camera quality. This phone's performance is unmatched. The iPhone is the most powerful phone on the market. The price of this phone is also justified by its quality, and if you're an iPhone user who travels, you won't need a handy camera or anything.

Thumbnail of user micheled605
2 reviews
0 helpful votes
October 25th, 2021

Love my new iphone 11! Great picture, user friendly and the bluethoot works perfectly with the iphone 11

Service
Value
Shipping
Quality
Thumbnail of user robertap144
2 reviews
0 helpful votes
June 13th, 2022

My daughter lost her iPhone and Find My Phone said it is 0 miles away. So she decided to shock her dirty pool after winter and a week long unsuccessful search. There it was bottom of pool after shock of chlorine and sitting in green water for a week. She dried it in rice then plugged it in and it charged and it was not damaged…..

Thumbnail of user surajmishra8306456121
26 reviews
0 helpful votes
March 15th, 2024

I recently purchased an Apple smartwatch, and I have to say, it's been a game-changer for me. The functionality and convenience it offers are unparalleled. Not only does it seamlessly integrate with my iPhone, but it also helps me stay organized, motivated, and connected throughout the day. The design is sleek and stylish, making it suitable for both casual and formal occasions. The health and fitness tracking features are particularly impressive, providing valuable insights into my activity levels and encouraging me to live a healthier lifestyle. Overall, I couldn't be happier with my Apple smartwatch, and I highly recommend it to anyone looking to enhance their daily routine.

Thumbnail of user royz132
2 reviews
0 helpful votes
March 17th, 2023

I use lots of apple products like it's iPads and MacBooks. They are convenient and easy to use with great speed. I really like some features Samsung doesn't have, like airdrop.

Tip for consumers:
Very good tech, buy it

Service
Value
Shipping
Quality
Thumbnail of user daniels1622
11 reviews
18 helpful votes
July 29th, 2020

I am using the XS Max currently and I am happy with the product. I could use some extra battery though but it is still not that bad considering the performance of the device I have market 5*.

Please put bigger batteries in future devices.

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