A Place for MomReviews 2,085

Exton Senior Living has great relationship with A Place For Mom! Informative team of advisors to work with who value all that our community has to offer, from 2 week respite to long-term personal care and memory care. Daily tours available!

Speaking with Wendy about assistance with finding a residence for my brother. Immediately, I realized she wasn't familiar with the Atlanta area so out of my reluctance I said, "I think I'll look independently on my own since I'm more familiar with the area and know what my brother wants. Ms Wendy said. "You can do what you want to do." As if I didn't already know that. Tried to be courteous with my disengagement. WOW!

The level of attention, kindness, treatment of there residents is just BEYOND our expectations
Our Mother was dreading moving into assisted living and within two weeks was saying she wished she had moved in there 5 year earlier She loves everything there, ESPECIALLY THE STAFF! They are unbelievably kind knowledgeable and the level of care is amazing. She loves the activities, but the staff, all the staff is what she loves most. She brags all the time on everything there, staff, food everything

It should be a conflict of interest/illegal for hospital and caseworkers to be allowed to refer "A Place for Mom." While family is vulnerable and overwhelmed dealing with a sick one who will require a change in Independent status, all "A Place for Mom" does is share your phone number and email so your phone and email blows up with unsolicited contacts from ANY home within a 50 mile radius that has never been vetted to meet your mom's unique needs. Who needs this when family already so overwhelmed?

We ultimately found, "Oasis Senior Care" https://www.oasissenioradvisors.com/north-metro-denver/meet-the-team/ who interviewed us for an hour, sent one email to us with their top 10 recommendations. From there we narrowed it down to 4 to visit and found the perfect place all the while feeling like we had an invested partner during our journey.

Of course, "A Place for Mom" got their name listed as the referral source for ANY agency within a 50 mile radius first so we had to do even more work to unwind their undeserving referral. Twas a good reminder of "buyer beware" and a hospital, where emotions run high, is not the right place to attempt logical decisions.

Military family here. Extremely hard to watch others using their freedom to prey on the vulnerable and earn a paycheck from it.

During my recent search for options for my 94 year old grandmother, it seemed every website I clicked on for searching homes took me to A Place For Mom's website, which was frustrating because you think you are looking at a different companies website because they name the link differently.

It was great customer service at first, until I reported that grandma cannot afford over $2000 / month and does not have assets. All return phone calls stopped at this point and further messages to APFM yielded no response. Shameful.

My father was reluctant to move out of his home of 50 years. The minute we visited Blue Water Lodge he felt as ease. His fear of moving was gone. We went for lunch and we sat with some wonderful residents. By the time we left he was smiling and enjoying himself. The place was very clean and the staff were friendly.
My father moved in 2 weeks later and loves his new apartment.

I reached out to A Place For Mom to place my father. He has dementia and I was having a difficult time finding a place who would accept him. I spoke to an advisor and she sent me many emails. I did my own research and decided on a board and care home. This was the worst mistake of my life. The owner made promises he did not keep. He asked me to lie to A Place For Mom in regards to the monthly fee he charged. When it was obvious my father was not being cared for properly, I was advised by hospice to remove him as soon as possible. When I informed the owner of the board and care he became very upset and told me I was responsible for the care that my father received during the nighttime hours. For 20 days I paid a huge sum and he wanted to charge me another $800. A Place For Mom would not help me at all. I reached out to the advisor and she said there was nothing she could do. I was sent to the collection agency for the additional money.
A Place For Mom is a joke. I would never do business with them again. Do your own homework because they obviously don't do theirs.

It has taken me 3 years to write this review because using A Place for Mom set off a horrible stream of events that I am still dealing with today.

After hearing my needs I felt pressured and forced to send my mother who was showing signs of dementia to an independent living situation. It became evident that she wasn't able to live independently. She had many outbursts and needed live in care which was a huge $15,000 added cost. She only stayed 3 months before she had to be moved to Memory Care. A Place for Mom is really just a pushy sales tool under the guise of helping. They really put on a great facade.

I implore anyone thinking of placing their loved one in any place that is suggested you speak to their primary care physician and even a SOCIAL WORKER. Start there. Do not start with A Place for Mom.

APlaceforMom website encourages you to write "reviews" but these are never posted. My mother signed a lease on the strength of the reviews there, only to realize reviews have not been updated in more than a year in spite of numerous negative residents' reviews for the same facility. I believe they are being censored to maintain referral relationships, which is fraud. I encourage anyone who ended up in an unsatisfactory living situation as a result of the skewed reviews here to organize for a class-action lawsuit.

Be very careful if you are considering their service! They will hound you, call you, email you and text you. I've explained to them several times that I have found a place for my mom. They're a constant harassment. You have been warned.

A Place for Mom literally is the worst referral agency! They get your information and mass email to every facility that they do business with! Then you are called incessantly! I placed my loved one with another agency, and when A Place for mom found out where she was, they billed that facility! Steer clear of this company!

During my search for an assisted living facility for my mother I came across A Place for Mom so gave them a call to find out what they were about. After talking at length with my consultant I was excited they would help in my search and seemed to be a great resource. What was never divulged is the minute you give them your loved ones full name and the area you are looking they put you into their large database and you are 'locked in' for two years to their company. What then happens is whatever place you decide on has to pay A Place for Mom a large commission out of their operating budget. Most folks don't know this nor do they care as it's of no cost to you, just the facility. Where this backfired on me is I later found another competing company but whom are actually local and had a much better grasp on the area facilities so I wanted to work with them but A Place for Mom locked everyone else out. A Place for Mom is located across the country but does use area consultants. You may luck out with a much better one than I had. After my lengthy conversation with my consultant about being interested in only assisted living facilities he provided with a list which included appointments for mostly 'Independent Living' facilities! I explained my mothers long term care insurance would not cover, nor is she able to live independently. Followup from this consultant was practically non existent. I was back on my own. Several weeks of no contact from him I called a Place for Mom to place a complaint. The woman I spoke with was so sorry I had that experience and said she would have a new consultant call me within a day or two at most as I stated my situation was urgent. I never received a call back or email from anyone with a Place for Mom yet they received their commission from the facility my mom is now in. If you are looking for a referral service I would recommend finding one local to your area. The one who actually helped me and explained how these services actually work is called 'All About Seniors'. The owner went out of his one late evening to contact the director of the facility my mother is now in to help facilitate an in home assessment that took place the next morning. I spent considerable time talking to them all while they knew I was locked into A Place for Mom. They did this out of the goodness of their heart, not for the commission. I hope this review helps as I know first hand how difficult and stressful this process is.
Good luck to all!

Stacy Scherr was an excellent resource from the southern Ohio A Place for Mom office in August 2022. She provided tips over the phone and through checklists of questions to ask different types of senior care giving facilities. She also identified financial assistance through the VA Aid and Attendance we were unaware of and have since applied for. We were able to quickly find and evaluate Assisted Living facilities and my dad is now receiving excellent care (and excellent food in the 'mess hall' a he calls it) at Magnolia Springs in Loveland Ohio. Very grateful A Place For Mom has employees like Stacy helping families at such a difficult time.

I never will work with this ridiculous company. They do absolutely nothing for anybody, trust me. It is a total waste of time.

The deceptive practices employed by APFM are absurd, and definitely not helpful when someone is seeking professional help in deciding on the best senior housing option. How can a "senior advisor" that lives in another state and has never visited any of the 12 "best option facilities" in my city that she emailed me, have any credibility or knowledge about the facilities? Answer… SHE CAN'T! Once you click on to unlock different places, the phone calls from the 12+ facilities they contract with to get paid immediately start, and they don't stop! All the rep from APFM cares about is getting paid. 10 of the 12 facilities she sent didn't even provide the care I was looking for! Thes sites; APFM, senioradvisor.com, caring.com, et al, need to be avoided at all costs. It's hard enough making this decision, but they make it even harder! I wish I would've known about a local, personalized advisor in my area before I clicked on their website. Oh, and another thing… once you click with them, they own the rights to your loved one's information, and can collect referral fees FOR LIFE! Absolutely atrocious business practices!

Nothing more than paid advertising for assisted living complexes. I was looking for help finding assisted living for my Mother. Suddenly I was receiving phone calls from a sales person in New Jersey (I'm located in Ohio). She was telling me about the various facilities located near me and she knew nothing more than what I knew and was able to find out on the internet. She had no personal knowledge of the facilities.

My mom was well cared for by the kind, compassionate caregivers here during her last years. I am grateful for their patience and encouragement. Visitors are always made welcome, I spent many hours hanging with "my old people." Thanks to the Loving Care family.