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AOL

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Arizona
1 review
0 helpful votes
Follow Margaret S.
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A lot of continuing bs
January 11, 2025

They continue to use places like CNN for their news. As an AOL member since it started, it has gotten increasingly left-wing and incorrect reporting. Just had that experience today. California policies are the problem with the fires. They "Trump is fake news, but he's actually correct.

Date of experience: January 11, 2025
Poland
1 review
0 helpful votes
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Literally, the worst Customer service you can expect.
I know my login details but AOL is asking me to verify that I am not a robot. It only gives me 2 options to do so, either send a message to a phone number that i don't own anymore, without giving me the option to change the number, or call their helpline and get charged for it. I am never gonna use this email again.

Date of experience: July 7, 2023
Texas
1 review
1 helpful vote
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AOL allows people to steal your account.
January 27, 2023

AOL has allowed people to hack not one but two of my AOL accounts and will do nothing about it. They claim someone will contact you back 24 to 48 hours it's been over a month and a half and now a second account has been hacked I have only these accounts for over 30 years this is how they treat their customers

Date of experience: January 27, 2023
India
1 review
0 helpful votes
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Aol.com bad service
July 17, 2022

Very Bad Service, After registering e mail id when i was going to log in they say we have not recognized u. If ur company is in losses than i will pray the god to give u profits but dont waste the valuable time of the customers.
*******@aol.com

Date of experience: July 17, 2022
California
1 review
0 helpful votes
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Simply horrible. A week ago I heard they wer4e associated or bought by Yahoo and then I lost 3000 unread emails. Phone calls are useless. It is so terrible to lose your emails and the company gives you the run around. Simply wordst email service among the known emails.

This will reflect bad not only on AOL but Yahoo also.

Date of experience: November 29, 2022
Australia
1 review
0 helpful votes
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I was preoccupied with browsing the internet and seeking assistance after falling victim to a scam by a broker. Fortunately, I found Spec-trum-crest, who provided exceptional and professional services. They guided me through the entire process, allowing me to finally find relief from the stress and frustration caused by the previous ordeal.

Date of experience: April 27, 2024
Illinois
1 review
0 helpful votes
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The aol mail app
January 7, 2023

I do not like the aol email ap.It did not work,so I deleted the thing.However it seems as if they want to shove it down my throat.Sometimes,when,I am trying to sign into my account,they basically say I can sign in.After not downloading their email app.That,I deleted,because it did not work.Usually,can sign in after another attempt.Not the point.Why,are they trying to shove a email app down my throat,that did not even work.Fix it.

Date of experience: January 7, 2023
New Jersey
1 review
0 helpful votes
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Terrible service
April 5, 2022

I was logging in to download a study guide and was forced to renew my password. I had just changed it less than a week ago. Customer service would not help me reset my password and to reset it for free was not an option because the help icon just would take me to the login page where I had to verify I am not a robot multiple times. I tried to explain this to the tech on the phone and she would not listen and just kept directing me to the help icon. I am done with aol and will never recommend them to anyone. This is sad because I have had this account for over 15 years.

Date of experience: April 5, 2022
Tennessee
1 review
2 helpful votes
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UNABLE TO PROVIDE THE CORRECT PART
September 13, 2022

After consultation with Karcher and eReplacementParts, I thought that I finally had the correct replacement part. Wrong, again. At least the return is pretty easy. But, I still need the part, as my T300 deck and pavement cleaner is useless without it.

Date of experience: September 13, 2022
Pennsylvania
1 review
0 helpful votes
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Wrong parts
July 28, 2023

Took too long t recieve my parts, and they are the wrong parts. I will be returning them. All i need is the replacement cap. The head housing for the ST1500SF (hinged shaft) 15" string trimmer by EGO.
Order# *******.

Date of experience: July 26, 2023
New York
1 review
0 helpful votes
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Incredible sham
September 12, 2022

Could not get my email. Called aol service and told that i have to go to my pc to fix the problem.
Rarely if ever use my pc. Asked to speek to a supervisor and was hung up on.
Now i think they blocked my number. Alst time they wanted to charge me $100 to fix my pc.
What a joke

Date of experience: September 12, 2022
Texas
17 reviews
54 helpful votes
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A couple of years ago I foolishly bought their pc protection, etc. I no longer even use their software, yet they keep saying I'm past due on my account with them and are sending it to a collection agency. Send away, I'll not be paying. Greedy, useless, and guaranteed to slow your computer down.

Date of experience: March 10, 2021
Missouri
1 review
1 helpful vote
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You deserve 0 stars Aol
January 17, 2021

They deactivated my account for "inactivity" when I had just been signed in about 20 days ago, that's absolutely stupid, and bad business. They want to "welcome me back" but absolutely 100% screw that. I'll stick with gmail, thanks. But that's absolute hog poop. I genuinely dislike AOL in the deepest way possible. There is no way to recover it, I have tried all the options, just seems like they've gotten so greedy that unless you pay a monthly fee they're coming up with excuses and lies to deactivate accounts.

Date of experience: January 17, 2021
North Carolina
2 reviews
0 helpful votes
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THESE MANIPULATORS TOOK MY WIFE'S NAME off everything its her primary account have al;l the right information cant sign in now the lawsuit the PHILIPPINES SHOULD NOT WORK IN AMERICA STAY WITH THEIR OWN PHONIE KIND

Date of experience: February 4, 2023
TT
149 reviews
1794 helpful votes
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I disagree with some of these negative reviews. AOL has been nothing more than a great friend to me. I tried hotmail that actually blocked me out of my own account and not just once but several times. I got no help from the customer service at all and they blocked me for no apparent reason allowing me to not even get on the site with my password. I have found AOL mail to be extremely better by far and I am enjoying all of its services. No complaints here for this one I can tell you..

Date of experience: October 26, 2011
North Carolina
1 review
0 helpful votes
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My card expired. I went into aol to update it but am locked out with NO notice from aol. I received USPS mail notice to login to updatemybill.aol.com but it says I dont own my own account. I called *******811 and he would not send me a link to update my card nor would he give temporary access to update my billing info. The only thing he would let me do is give HIM my credit card number. HIM, not from my country, not cleared, maybe just out of jail, I wouldnt know. I dont give my credut card number out over the phone. I see this as an effort to hijack my credit card info. Ive been with aol about 20 years. Whats happened there?

Date of experience: July 29, 2023
Georgia
42 reviews
168 helpful votes
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They have a lot of articles on saving money, and alerting the consumer. But they turn around and endorse many affiliate programs that are designed to make you spend money. And not in wise ways either. One time they even promoted a book for "saving" that was actually $30-$40 bucks! Where is the savings in that. Plus they also have gained the reputation for editing comments to an extreme degree. They will sometimes take only one sentence from a comment to make themselves look good.

Date of experience: September 20, 2010
California
143 reviews
927 helpful votes
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I enjoy a lot of their consumer articles. I use it to stay up to date on recalls and other important scam warnings. My favorite thing about them is the amount of content they produce. The articles are nice and succinct so I don't have to spend too much time reading. It's definitely the only AOL product I still use! =)

Date of experience: October 1, 2010
California
1 review
0 helpful votes
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Great email client if...
January 23, 2023

Great email client if you enjoy being HACKED, SPAMMED, RIPPED-OFF and SCREWED.
I receive warnings, notifications, and alerts nearly EVERY DAY.
I've been hacked and had all my contacts and old mail deleted.
AOL email is the W-O-R-S-T!

Date of experience: January 23, 2023
District of Columbia
2 reviews
3 helpful votes
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I am a regular user of aol mail and services from last 3 years got no problem with them.The support staff of aol is really fast and good.New features as aol gold and desktop are reliable to customers.

Date of experience: July 14, 2018

Overview

AOL has a rating of 2 stars from 59 reviews, indicating that most customers are generally dissatisfied with their purchases. AOL ranks 276th among Business News sites.

service
14
value
15
shipping
6
returns
7
quality
13
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