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ANTOnline

Overview

ANTOnline has a rating of 4.6 stars from 3,520 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ANTOnline most frequently mention xbox series, great experience and launch day. ANTOnline ranks 2nd among Computer sites.

service
249
value
387
shipping
385
quality
828
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7,617 reviews
How would you rate ANTOnline?
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Tennessee
1 review
0 helpful votes
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I was shocked
November 23, 2020

Saw a lot of bad reviews for ant and I'm not saying they are not true or they are but I got my ps5 on Saturday and it came out on Thursday so definitely was EXCITED nothing was wrong with it and everything was there

Date of experience: November 23, 2020
Illinois
1 review
0 helpful votes
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Great Company.
June 27, 2022

Fast shipping. Amazing customer service. Package was protected. Can't say enough about these guys. They also have really great deals on the newest of items.

Date of experience: June 27, 2022
Florida
1 review
0 helpful votes
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Tough getting one.
December 6, 2021

Super glad to get thru the whole buying process. Didn't know who I was dealing with because of being referred over but everything worked as described.

Date of experience: December 6, 2021
North Carolina
1 review
0 helpful votes
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Legit Company
November 23, 2020

Was skeptical based on reviews but company is legit, order came as described and arrived promptly, customer service answered all questions, however rep could have been friendlier

Date of experience: November 23, 2020
New York
1 review
0 helpful votes
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Pre order ps5
November 23, 2020

Got my item about 6 days after launch. For some reason ups didn't deliver over the weekend so had a longer wait. Works perfect. No issues with delivery.

Date of experience: November 23, 2020
Pennsylvania
1 review
0 helpful votes
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Better than I expected
November 25, 2020

Absolutely amazing experience. Order shipped within a couple hours of me ordering and arrived in just only two days. Definitely would recommend shopping with Antonline.

Date of experience: November 25, 2020
California
1 review
0 helpful votes
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Good overall experience
November 25, 2020

I'm satisfied with the whole process from purchase to delivery. I gave 4 stars because my xbox remote package was damaged. But otherwise this vendor is legit.

Date of experience: November 25, 2020
Maryland
1 review
0 helpful votes
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I bought a Chrome book from Walmart.com. And Walmart got it from ANTONLINE. Twice while using it, it shut itself down and would not let me back in via my password. I took it to a computer repair shop and the technician also could not get me back in so it is completely usesless. ANTONLINE IS REFUSING TO LET ME RETURN IT AND GET MY MONEY BACK. I HAD IT EXACTLY 21 DAYS BEFORE IT STOPPED WORKING. THAT IS CALLING STEALING. THIS COMPANY IS NOTHING BUT A GIANT THIEF

Date of experience: June 5, 2021
New York
1 review
0 helpful votes
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Buyer
November 25, 2020

Fast and convenient shipping and order process for my preorder but the process need to be updated that u don't get bill until you get the items or it ship for pre orders

Date of experience: November 25, 2020
North Carolina
1 review
0 helpful votes
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Excellent company with excellent service
November 25, 2020

The process to get my PS5 was quick and seamless. I loved everything about it. I received my PS5 a day before launch. I will definitely order from them again in the future

Date of experience: November 25, 2020
Alabama
26 reviews
90 helpful votes
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If I was givin the option of 25% off from antonline, or to add 25% and buy from a different website- I would gladly pay 25% more. If you call customer service, the person answer will just tell you to "email customer service" because there is nothing he can do. Why have a support line if you cannot actually, well, support anybody? Ludicrous.
Antonline loves to file claims with Ups for damaged goods. I bought computer supplies from them. The box was in great condition, but some of the contents were missing. Ant filed a damaged goods claim with ups. How is it ups' fault they shipped it without all parts of the order? Sad thing is that ups paid their claim (and we wonder why shipping rates go up. If something goes wrong with an Antonline order- which presumably happens a lot due to these reviews- they just charge the shipper) to top it off the had the audacity to try to charge me 15% to return there products (both the ones I got and the ones I didnt.) The restocking fee is how they make there money. This happened within the span of 20 days. I suppose they were trying to hit 30 days so they could say the didn't have to let you return in because you we're past the 30 day return period.

In conclusion:
Customer support is a joke.
The file false damage claims with ups
They commit fraud
Nothing is ever antonlines fault
Waste time and money

Setting your money on fire would be a more worthy investment than giving it to these frauds. Avoid antonline like the plague- I didn't, and I regret it.

Date of experience: August 16, 2015
Connecticut
2 reviews
2 helpful votes
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Stay Away
November 13, 2021

Stay Away! Antonline ripped me off big time. This might be illegal and I know for sure it is unethical!

I ordered a laptop from them through Newegg and was not given a shipping option. When I got a tracking number I saw that it was going to require a signature but I am at work during the day so I wouldn't be there to sign for it. I contacted UPS and Newegg and they both told me that I would have to work with Antonline to get the package.

I contacted Antonline and asked them to either change the address to my work address or leave it at a UPS location so I could pick it up. The rep told me that they couldn't (or wouldn't) change it even though UPS told me that only the sending party had the authority to change a shipment. I went back and forth with all parties several times and eventually the Antonline rep told me to just let it get returned and then order it again to a new address. Because I wasn't home to sign for the package, it automatically got returned they charged me $110 as a restock fee even though their restock policy is that you would get charged if you "refused" a package. Which I didn't! I wanted the package but the Antonline rep purposefully told me they wouldn't change the shipping address so it would get returned.

I've contacted them numerous times and no one ever back to me. Newegg never helped either. This is unethical at the very least and possibly illegal! They basically shipped a package so no one could receive it and then refused to help so they could collect $110 from me for nothing. Please spare yourself the pain!

Date of experience: October 14, 2021
Texas
1 review
0 helpful votes
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Would order again!
November 23, 2020

Wasn't sure i had made the right decision after reading reviews but I had no issues whatsoever! I was even updated on the status of my order through out!

Date of experience: November 23, 2020
Ohio
1 review
0 helpful votes
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Box was damaged but product was fine
December 24, 2020

Box arrived a day late and in poor condition but the merchandise was unharmed. Happy i had the opportunity to order the PS5 but could've been a smoother experience

Date of experience: November 24, 2020
Nevada
1 review
0 helpful votes
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BEWARE! Do not buy from these people. If you need to return, because it is faulty, they will only refund you 2/3 of your money. It has taken me over a month to recoop, finally the credit card company satisfied the remaining... It is the return of a product. You get a defective product and you have to pay a restocking fee! This is SO WRONG! IT IS FRICKEN DEFECTIVE! I can understand if you decided not to get it, but if it is broken you SHOULD NOT BE PAYING a restocking fee. I don't believe they will change as long as they are getting away with it. BEWARE OF ANYONE SELLING WITH NO PHONE NUMBER TO CONTACT. Lesson learned! GO THROUGH YOUR CREDIT CARD COMPANY TO recoop. NOT WORTH THE PRICE!

Date of experience: April 28, 2016
Wyoming
1 review
3 helpful votes
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I have had the single worst experience as a consumer with this company. I have been trying to return $1600 worth of brand new product (wrong) since 1 week after receiving it. They have "lost", "canceled", "ignored" my online RMA request now for 20 days and are now telling me it's too late. I will take this as far as I have to out of principle - I have filed grievance with Amazon, American Express, the BBB and will take it to a personal attorney next.

DO NOT SHOP WITH THIS FRAUDULENT COMPANY. They should be shut down.

Date of experience: August 4, 2015
Washington
1 review
0 helpful votes
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Fraud
March 24, 2023

The product you are adverising is not what you are fulfilling. In fact I am going to file a complaint with the better business bureau and the FTC for fraudulent business practices.

Date of experience: February 22, 2023
Wisconsin
1 review
0 helpful votes
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Easy
November 25, 2020

Simple and easy. No account to sign into. No saved payment options. It was simple. Got my PS5 before antonline became the most reliable place to get a ps5 on the internet.

Date of experience: November 25, 2020
Arizona
1 review
0 helpful votes
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PS5 Received
November 23, 2020

Great experience, I was worried about the lower reviews but it seemed those were about refurbished items and returns. I was able to procure a PS5 thanks to Antonline just a day after day one.

Date of experience: November 23, 2020
North Carolina
2 reviews
3 helpful votes
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Hard to understand
March 11, 2015

I got a defective and called the same day i from newegg and the seller was antonline newegg is a really large company. The thing with getting the rma is that antonline they needed a serial number. After being given the numer to a forign company and online chattine and bbb help.
I called at least 6 six times and they said to put no serial for serial. I thought wow that did not seem so hard. I still had to pay for the DOA item then they if i want another one and just pay shipping. It called buyers remorse, i thought no way in el.

Date of experience: March 11, 2015