Overview
American Trucks has a rating of 4.1 stars from 11,068 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with American Trucks most frequently mention customer service, fast delivery and great experience. American Trucks ranks 1st among Trucks sites.
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As advised for part No Limit Fabrication Edge CTS2 Clean Mount (13-25 F-350 Super Duty)
Item #: SSD******* will not work with 2024 models after multiple phone calls I was finally able to determine this was a mislabeled part.
I'm very hesitant to trust websites/retailers other than Amazon/ Ebay. But this one is great and parts come quick. Also Customer Service is amazing. You can talk to a real person
I accidentally ordered the wrong size sidesteps for my truck. They refunded my full price and helped me order the correct sized ones. Install was pretty simple and they look great! Highly recommend ordering from these folks.
Wasn't able to return part even though it was brand new, just the wrong part was ordered! So I had to bite the bullet and purchase another being stuck with the original one!
It was great and I liked how it showed you how to measure your bed and it's the right ear and everything. Thank you.
Grille looks great and it arrived quickly. Great company to work with. Definitely worth painting it.
Set simple install and hook up. Instructions are fine but watch the video on the American Trucks website and it makes it very simple. Really helps the responsiveness of the throttle.
I purchased and installed wheel well guards on my 2023 F150. They turned out fantastic! As easy as what was shown on the companies website and they look great!
Took 3 days to get shipped, when I ordered, approx delivery time said the 27th or 28th, then finally get shipping notice available for delivery the 1st, other parts I ordered got shipping notice next day, have what I need rims, tires, and spacers, but no lift, so now I am setting here waiting due to slow processing and shipping, this is not the way for me to make further orders with this company, as a matter of fact I ordered headers the day I received shipping notice, they shipped from CA. And will be here the 1st, a way larger package.
Hello Darrell,
I apologize for the delay with your order I was able to find the order for the rear lift kit and see that it is coming directly from the supplier to you which does take a longer processing time It did ship and is due for delivery on the 1st as you know. For the inconvenience I went ahead and issued you a voucher to use on your next purchase online or over the phone. We apologize again and if there is anything else that we can assist you with please do not hesitate to reach out to us.
Thank you,
Allison
I ordered a set of headlamp assemblys and salesperson entered shipping address incorrectly. Also did a price match but the payment link didn't reflect correct price so I had to give my credit card over the phone. Cusomer service sent enail 3 days later saying they needed additional information.
I called in to see why and they said info entered incorrectly. They corrected issue but Then I couldn't cancel the order. So I have to accept delivery and return!
Completed the order on Thursday, was offered an upcharge for 1-day shipping and it stated it would arrive on Sat if I chose to pay extra with this option. Thought that would be good and paid the extra money (regular shipping method stated it would arrive on Monday). Label was listed as created on Fri but never actually shipped. Assuming now on Sat (as it still hasn't shipped), that it might be actually shipped on Mon to be delivered on Tue? Maybe, if I'm lucky, as Wed is a holiday... That was a waste of money... one-day shipping could actually take a week.
Hello Joe,
I have located your order for the Mirror, I apologize that the order did not ship ina timely manner that you paid for. Looking at the timeline it should of been delivered on Monday the 30th instead of Tuesday the 31st. I went ahead and refunded you for the 1 day shipping cost that you paid for. You will receive an email confirmation confirming this refund and it should show on your original method of payment within 3-5 business days. We apologize again and if there is anything else we can assist you with please feel free to reach back out to us.
Thank you,
Allison
I placed an order and received an empty box. After 1.5 hrs on the online chat, with a huge amount of runaround, I was unable to get the product replaced or a refund offered. They kept asking me to exchange...an empty box? This place is not legit.
Hello Susan,
I am so sorry to hear that you receied an empty box instead of your ratchet straps. Unfortunately these shipped directly from the manufacture and we nor they have any control over the delivery of the product once it leaves. These straps are now in high demand causing a massive backorder/discontinue as the supplier is unable to fulfil the orders. Our lost and damage team is reviewing this now and you will receive your replacement/refund within 1-3 business days, I apologize again for any inconvenience this has caused you.
Thank you,
Allison
I have ordered several performance parts, brakes, throttle body, sensors… They all were delivered within days and have improved my truck looks and performance.
My experience with American Trucks has been great regarding finding the parts I need, ordering them, the price, and the fast shipping. With all of that said, they need to chill on their email marketing. Whoever in the marketing department sets up these email campaigns must scale them back.
I order 24 lug nuts but only 12 came in the box. What I'm not happy about is I have to send my box of 12 back and I'm not sure why I have to put myself out because someone there screwed up. Just send me 12 and I'm happy with less work for me
I ordered a builtright stubby antenna and red rock center console organizer for a 21 f150 and was sent an antenna and custom tuner for a mustang. I am actively trying to return the wrong items for what I actually ordered
I ordered the flowmaster outlaw muffler for my 2020 F-150. I had it installed the day it was delivered and I've been smiling ear to ear since. Crisp, smooth sound when cruising. At 1/2 to full throttle, I can hear all 5 liters of American muscle! Thanks again!
I have received my order. The box was not very good condition. The whole top was open. I haven't had time yet to see if any thing is missing. I was in bolts and what not but I took pictures when it was on my steps before I touched it.
Great experience all around. I found the accessories i was looking for at a great price, and the shipping was so quick. I received all my items faster than expected, and with zero damages.
L ordered wrong part. Got on the website and spoke with someone live and got the correct part on the way!
I saved me 2 days of not being able to work
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Blake,
I apologize that the item you have on order is not going to work for your vehicle, I see it is still on order if you would like to cancel this please feel free to give us a call or use our online chat feature through the website. This product is estimated to ship to you between 3/7-3/10. If you no longer need it after it ships we can also provide you with a return label or you can use our online portal at orders.americantrucks.com to process a return.
Thank you,
Allison