Overview
American Trucks has a rating of 4.1 stars from 11,065 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with American Trucks most frequently mention customer service, fast delivery and great experience. American Trucks ranks 1st among Trucks sites.
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The web site had exactly what I needed and reasonably priced. The order process was easy and my parts shipped the next day. Simple and easy with no issues.
I have a 2015 Dodge Ram BigHorn 1500 muffler sounds awesome easy install. I had to grind my old brackets off my stock muffler then took tail pipes off then old muffler then installed nee muffler and brackets and put tail pipes back on and was done took me about 2 hours total very impressed.
Great comapny to deal with. Sent my parts out quick so i could get bk on the road. The parts were quite a bit cheaper than other companies with high quality parts
Called to cancel and reorder a part that I ordered 4 hours earlier was told it already shipped out but it was not picked up by fedx until Monday I called on the Saturday before I takes forever to get a refund or replacement still waiting on a replacement on the before this one they sent the wrong part I will use this company again
I've ordered from American Trucks multiple times and I've never been let down. Tons of great products, competitive pricing, and pretty quick shipping.
I started a chat with two different agents to ask if a particular product was in stock ready to ship and not drop shipped by a third party... They insisted it was ready to go... Soon as I purchased it's telling me I have to wait a month cuz it's not in stock...
Hey Joshua,
I apologize that the item you purchased is not in stock, I understand how frustrating this is I see you have already spoken to customer service and have been provided the estimated ship date since this is coming from a third party supplier. I went ahead and issued you a voucher to use on your next purchase online or over the phone for the inconvenience. You should receive an email confirmation regarding this. If there is anything else that we can assist you with please feel free to give us a shout.
Thank you,
Allison
Thomas G was very helpful and patient with me. I will continue to work with him. I had placed my previous on line, I was happy you guys held on to my information.
3 star because items all showed in stock and half of them were back ordered for two months a day after placing the order. Had I known the items were NOT in stock and back ordered 2 months I would have went elsewhere for those items.
Had question about part, person on chat immediately responded verifying that was all I needed. Ordered part and arrived 2 days later. Good price, great customer service.
This site is great. Always browse around to waste time. Then when I need something they always make sure you have the quickest way to find the right part to fit.
I ordered a Truck Bed Slide Tray, for my 2019 Ram Truck, on 10 Jan 2025. I opened the box and started to install it on 25 Jan. What I discovered was that I had received a Tray that had apparently been returned at one time. All the hardware had been thrown in one bag, which I had to inventory. Three of the holes on the top panel had been drilled to correct alignment issues. One of the rollers on the bottom track had a broken rivet, and to top it off the Logo on the front plate was cut backwards.
I went ahead and finished the install because I didn't want to go through the hassle of returning it. That of course is on me.
It was clearly obvious that the Tray had been returned at some point. It was also painfully obvious that no one checked it before it was sold to me.
I called yesterday to talk to someone about this and was put on forever hold. I opted, today, to write this review hoping it would get some much-needed attention.
I paid good money for a NEW Truck Bed Slide Tray for my truck, what I got was a return. I could have boxed it back up and returned it, but I just didn't. The problems were all something I could fix, except for the backwards Logo.
It boggles my mind to think that a, $1524.74, part that is returned is sold again and sent back out without being checked out!
This is my first and last purchase from American Trucks.
Hello Chris,
I'm sorry to hear you got a used Bed Slide Tray! I tried to call and left a detailed voicemail, but I wanted to reach out here as well. If you would like to keep it as is, I would love the chance to offer a discount on this part. If you would rather return, I would be happy to return and replace/refund the tray for you. I will notate your order on our side, so whichever option you would like we can process.
Again, I truly apologize for any inconvenience this may have caused. Please feel free to reach out to me directly at ext 1320, or reach out to any of our service representatives and we would be happy to assist whichever option you would prefer.
Thanks,
Desiree
I ordered extended travel axle and you sent the wrong ones to me so now I have to ship them back and wait for the ones I ordered to come to put my truck back together
Hello Daniel,
I apologize that you where shipped the incorrect product, I did locate your order and see where you did speak to customer service and they setup the return and replacement for you. I do have good news and that is the replacement has shipped today on 4/1/2025 Fed Ex tracking links are here https://www.fedex.com/wtrk/track/?tracknumbers=287067445703 https://www.fedex.com/fedextrack/?trknbr=287067460600&trkqual=12029~287067460600~FDEG I went ahead and issued you a voucher to use on your next purchase due to the inconvenience. If there is anything else that we can assist you with please do not hesitate to reach out to us.
Thank you,
Allison
I was able to easily locate the parts I was interested in, watched the install video and read customer reviews on the part. Definitely made picking the part and ordering confidently and quick.
I went online an searched for what I needed for my Ram 🐏 an found what I needed an ordered it hasn't came yet but my experience was great an not bad on price.
So far your slow on shipping after I wax told my mirrors where in stock. Sent me a 10% coupon for my next order, went to apply at checkout said it did not work. Right my my experience is not very good. Just hope my mirrors are right.
Hello Michael,
I'm sorry about the delay with your order! I reviewed your order and saw it is in stock and being directly shipped from the manufacturer. As soon as they provide a tracking number we'll email it to you. For the discount, I'm sorry it wasn't working online! Please reach out to our sales team and they should be able to apply the discount for you over the phone. Our phone representatives are here everyday: 8:30 AM- 11 PM EST Monday- Friday, and 8:30 AM- 9 PM EST on weekends.
Again, I apologize for any inconvenience this caused, and issued a voucher for your next order that can be used online or over the phone. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree
I found exactly what I was shopping for, had a chat session that was informative, and received my wheels sooner than expected. Great customer service.
Sales tec Dan was helpful in finding my correct part for me and put it in the cart. Very please with the Suttle off set result on the factory wheel. Just what I was looking for
As advised for part No Limit Fabrication Edge CTS2 Clean Mount (13-25 F-350 Super Duty)
Item #: SSD******* will not work with 2024 models after multiple phone calls I was finally able to determine this was a mislabeled part.
Hey Blake,
I apologize that the item you have on order is not going to work for your vehicle, I see it is still on order if you would like to cancel this please feel free to give us a call or use our online chat feature through the website. This product is estimated to ship to you between 3/7-3/10. If you no longer need it after it ships we can also provide you with a return label or you can use our online portal at orders.americantrucks.com to process a return.
Thank you,
Allison
I'm very hesitant to trust websites/retailers other than Amazon/ Ebay. But this one is great and parts come quick. Also Customer Service is amazing. You can talk to a real person
I accidentally ordered the wrong size sidesteps for my truck. They refunded my full price and helped me order the correct sized ones. Install was pretty simple and they look great! Highly recommend ordering from these folks.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey William,
I apologize that you where unable to cancel your recent order, unfortunately we do have a very short window for cancellations but this is something we are currently working on improving for our customers. I do see that you have spoken to customer service and accepted the mitigation offer to keep as is and not return. I did look at your previous order and the replacement Tie Downs was cancelled today on 3/21 you should receive your refund within 3-5 business days back to your original method of payment. If there is anything else that we can assist you with please feel free to reach out to us.
Thank you,
Allison