Overview
American Trucks has a rating of 4.1 stars from 11,028 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with American Trucks most frequently mention customer service, fast delivery and great experience. American Trucks ranks 1st among Trucks sites.
Instant Feedback
Shipping was quite fast and the company always contacted me letting me know when it was going to be delivered
Best price! Great quality and extremely fast shipping! Would highly recommend and will be ordering again soon.
Was so thankful to run across this company for a Christmas gift that was sold out everywhere else. Easy to order and received in a timely manner.
Quality products and awesome service. Delivery was fast and always at affordable prices.
Was a little tricky due to the fact that on my 2018 Dodge 3500 there is a resistor on the passenger side light that has to wired in to the new harness so that the taillight will work. It was on the black and green wire and have to splice into them for the light to work.
First time shopping with American trucks and will be the last time. I placed an order with multiple items and one of which was a grill shudder for an f150. I've purchased with American muscle and appreciate the quick shipping so I decided to try this site out. Not only the package received was wrong, they told me I had to send in the incorrect package (which was a running board set, that was 10ft long, definitely not a grill) but only then they would send my correct part. The process also took another 48hrs. I had ordered for my customer and told him I'd be done by the weekend, and now I cannot get him taken care of in time.
Not very good customer service in my opinion.
Hello Jesus,
I just sent you an email regarding your review at your earliest convenience please respond or give me a call directly to discuss further ext 1896.
Thank you,
Allison
Ordered available wheels from the website only to be told they were no longer avaliable-discontinued. This after charging our credit card. I gave 2 stars since I appreciate that they will give a refund without any hassel. But why go thru it at all? Why have discontinued items on the site at all. Now I have to start over.
Hey Lee,
I apologize for any inconvenience this may have caused you having your order for the wheels cancelled. We do our best to reflect in stock and out of stock availability for products on our website but sometimes this can be updated after an order gets placed. I have issued you a voucher for the inconvenience that can be used online or over the phone on your next order. If you need any additional assistance please feel free to give us a shout.
Thank you,
Allison
Sent me 2 MT's and 2 AT's. Getting them to swap the improper AT's has been a nightmare. And now I'm on the hook to get the two AT's to the nearest FEDEX. This has been a drag for over a week and I need to get the new tires on my truck. Terrible service!
Hello Joel,
I'm sorry to hear about your tires! I tried to call but it went straight to voicemail, and the voice mailbox was full. I reviewed your order and saw the 2 new tires were delivered Sunday. I also checked for the return if we were able to pick up. Unfortunately, we are unable to schedule a pickup because it's a direct vendor return. I truly apologize about that. I wanted to do something extra, so I talked to my manager and issued a $50 voucher onto your account for your next order that can be placed over the phone or online. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree
Supposed to be here in 2 days. Currently at day 5 and still waiting. Waiting, waiting...
David,
I sent you a follow up email regarding your review, at your earliest convenience please feel free to respond to me and I look forward to assisting you.
Thank you
Kelly
I placed my order which was listed on the site. You cancelled my order with no reasoning behind it. My PayPal account shows a charge for this order still. You should either honor the order or provide some fair compensation.
Hello Wally,
Unfortunately your order had to be cancelled due to a pricing issue you should of received an email advising you of this as well. I do apologize for any inconvenience this may cause you. Your refund was issued back to your PayPal account and you should get an email for this as well.
Thank you,
Allison
Item got delivered to different state of no fault of my own and now im waiting for item to get returned to get refund or replace, should have sent me replacement the day it was delivered to a whole different state and i try telling them it was not right when i checked shipping just told me it was in transit. It sure was going the opposite direction
Hello William,
I apologize for the delay with the lost package process our policy is 2-3 business days for our company to get with the carrier and file the claim then we release the replacement to be shipped. Under these circumstances I went ahead and released the replacement to be processed and shipped out to you as of today. Please keep an eye on your emails for when the replacement is on its way. Again, we apologize for any inconvenience this has caused you.
Thank you,
Allison
Customer service rep Judy was awesome. Helped me get all the parts in order that I needed for my truck. Verified that it was all compatible with no problems. Even scattered their catalog to give me the best quotes on pricing. I'll be back for more
The business was quick and easy, but I ordered the specific part from this business because I got the same thing two years ago and was happy with it, but this one belongs in the trash. I bought a side mirror and the mirror belongs in a carnival Funhouse. It is so difficult to see out of. Quality isnt worth the $50+ i paid.
Hello Caroline,
I just left you a voicemail offering to assist in setting up a return if you would like to go that route. You can also use our online portal to setup a return that is orders.americantrucks.com. If you need anything else in the meantime please do not hesitate to give me a call at ext 1896.
Thank you,
Allison
American Trucks shipped the wrong item and then required me to find a FedEx drop box instead of them picking up the wrong item at my house. Wont ship what I ordered until they receive the wrong item back. Won't buy from them again.
Hello Brooks,
I just left you a voicemail regarding your review, I went ahead and released the replacement/correct item to be processed for shipping please keep an eye on your email for tracking information. Also there are fed ex drop off locations in Walgreens and Dollar General if that helps with finding a location closer to you. I also refunded you the shipping since we shipped you the wrong product. Again, we apologize for any inconvenience this has caused you.
Thank you,
Allison
I bought a replacement driver side mirror and upon installing...the turn signal works, the step light works...but it wont fold in as it should.
Hello Jeff,
I apologize that the mirror will not fold as advertised, if you feel it is defective then we can go ahead and process an return for replacement for you. If you would like to do that you can chat us online or go to the customer portal which is orders.americantrucks.com to start your return.
Thank you,
Allison
I ordered my equipment on Friday 12-20-24, I have already been asked to give you a review twice on your products, I haven't received anything yet!
Electronic I acquired was very good and it worked excellent and I also arrived on time
Would use American trucks service again and recommend it to friends
Product was delivered fast and in great shape will definitely buy from here again
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- Paoli, Pennsylvania, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Tyler,
I sent you a follow up email regarding your review, at your earliest convenience please feel free to respond to me and I look forward to assisting you.
Thank you
Kelly