From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I looked at so many different types and other companies you had the best description of your products
The mats came in 3 days after my order. No issues, and they fit in my truck perfectly. They look amazing and are of high quality.
I received my order just a few days after placing the order. I haven't installed the rotors or pads yet, but at first glance everything appears to be as mentioned and product appears to be of good quality.
Good part. Waiting to see how it holds up. Only installed for 3 days so far.
Had the part I needed when everyone else was out of stock. Paid a little more but they jad the part and shipped it out right sway. Excellent service all around highly reccomend
Bad experience there is no way to have answers to make return
I am so sorry to hear you need to make a return.
I reviewed your order and I see that you have spoken to
Our customer service.
If you need anything else, please let us know.
Amy
EXT 257
My first order, March 20, was for a driver's side tail light assembly with a chrome housing, as shown online and in the order confirmation email. I was pleased with the process and shipping time, but when it arrived, it was the tail light with the black/smoke housing. I contacted customer service to explain what happened (I even submitted a photo of the tial light on the truck next to the item I received, and they promptly issued an RMA and a label. They said the correct part (with the chrome housing) would be sent as soon as they received FedEx confirmation that the part had been shipped back. Easy and quick process. I got an email confirming that the item (tail light assembly with a chrome housing) had been shipped. Within a few days (again, great shipping times) the replacement item arrived. Great. But when I opened the box, I saw that I had received the same item, the tail light assembly with the black/smoke housing. Rather than try to explain, again, the mixup, I simply ordered a passenger side tail light with the black/smoke housing so I at least would have matching sides. The new order arrived and I have matching tail lights. So, my experience cost a little more than I had planned, but in the end it worked. I say that with one caveat; I have not yet installed them. I have faith that everything will be fine.
Thank you for your review. If you have any questions or would like to discuss- please feel free to reach out.
I hope to hear from you soon.
Amy
EXT 257
Good price, quick shipping and delivery. Would have rated 5 stars, but driver side rear fender flare was scratched when it came out of the box. American Trucks did issue $75 refund as I already had them installed and did not want o remove to have to reinstall a new set.
Thank you for your review. If you have any questions or would like to discuss- please feel free to reach out.
I hope to hear from you soon.
Amy
EXT 257
I ordered an open box item to save a few dollars and it came exactly as described
Delivery and products are always outstanding love ordering from this site
The return process via your website is terrible. I added all the required pictures and still couldn't get it to accept it. I had to wait for the email from your company then I was able to add the required pictures
I ordered a lift kit for my truck but I made a mistake and ordered the wrong thing. Who ever I spoke to was very accommodating and handled my cancelation quick. Great experience and I will definitely be ordering more items.
Very pleased with the seat covers, fit nicely on seat, not on console, they weren't made for the opening center seat panel, but thats not what I was trying to protect I would have bought them for just the seats any way.
I received my order promptly. Everything was easy to install and works as described.
-late but in good condition --- easy installation---would have liked it better if it was made in America!
Thank you for your review!
If you would like to discuss, please reach out.
I hope to hear from you.
Amy
EXT 257
Good quality and reasonable price. $100 cheaper than local parts store and it was new not a reman. Arrived 3 days earlier than expected. Took 1 hour to put in. Definitely worth it.
Order from American trucks! Ordered an ATS turbocharger for my poor ailing 2014 F250 6.7 on a Saturday and received it on Wednesday! Currently in the process of installing so I cannot provide a review or pics on the product at this time but will in the near future! 100% recommend American Trucks for getting what you need when you need it!
Great for a carpenter plenty of storage space and can still put plywood ext on top of it.
Parts fit great but ran in a problem in disassembly
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review. If you have any questions or would like to discuss- please feel free to reach out.
I hope to hear from you soon.
Amy
EXT 257