Overview
American Trucks has a rating of 4.1 stars from 11,023 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with American Trucks most frequently mention customer service, fast delivery and great experience. American Trucks ranks 1st among Trucks sites.
Instant Feedback
Ordered a set of aftermarket headlights and side markers for my 1998 Ford F-150 from them. Order was shipped immediately, and everything is just as described. Fit perfectly, very simple installation. I have no problem ordering from AT again!
The replacement oil plug for my 2024 F-150 fit perfectly. I couldn't get the original plug back in nor any of the 3 after market plugs I bought that came in a 3 pack. This plug fit perfect. No hassle.
Everything was shipped to my door within 3-5 business days and the boxes were sturdy with plenty of protection. I ordered another exhaust from a different company that ended up being the wrong one ( their parts finder app was incorrect) and that box was falling apart upon its arrival. Thank you for taking care of what you shipped out.
Was Very Happy it arrived before christmas. Won't know how he likes them till he gets them. I had ordered for my son.
I just ordered from Americantrcks.com and had a pretty poor experience. Their expedited shipping estimator on their website is a lie. "If you order in the next X hours, you'll get it by X date". Standard shipping was free, but I upgraded to 2-day for $55. They promised the part would arrive Wednesday, and it arrived Thursday (which was useless to me).
Since it was the same time of day, I was even able to replicate the website bug for them, but still they would not help at all. Completely unbelievable.
The chat rep said that is standard. I even replicated the bug on their website for them, and they said there is nothing they can do. No help, no refund, no solution, no fix of the clear bug (or scam) on their website. Just blanket 'no' across the board.
Seems like a decent place, but be wary of ordering anything expedited. And don't expect much help from their awful support staff/leads.
Very pleased with the whole process of the purchase. The detailed pics and videos of the product and the installation guide where very helpful in making my selection. Top Notch!
I ordered through the website and there were some shipping discrepancies. I used the online customer service and got in touch with an agent immediately. AT went out of their way to get my order shipped to me AND they gave me a discount on my next purchase.
Ordering and installation of the lift went great the sales support were knowledgeable and very informative and helpful. The installation garage was great. Very impressed with the whole process.
The purchase to delivery time was great. I received the delivery 3 days ago and just opened the box. There were 2 boxes inside. I opened the first box, the headlight was wrapped in foam. When I removed the foam I immediately noticed a crack from top to bottom in the clear plastic face.
Hello Jason,
I have found your order for the smoked lens, I see you have already spoken to customer service and they have assisted you with processing an RMA for replacement of a new set. I apologize they arrived with a crack and now you have to wait on the replacement. I went ahead and issued you a voucher for the inconvenience that you can use on your next purchase online or over the phone. If you need anything else please do not hesitate to reach out to us.
Thank you,
Allison
Paid for faster shipping and did not receive item any earlier than regular shipping
Hey Shane,
Sorry I missed you I just left you a voicemail regarding your order for the Cold Air intake filter. As stated your replacement will be released within 24-48 hours and I refunded you for the 2 day shipping that you paid for. Please keep an eye on your email for updates and a new tracking number. If there is anything else that I can assist with please do not hesitate to reach out to me.
Thank you,
Allison
The sales person was extremely helpful and knowledgable
Have not installed the kit yet to be able to rate the quality to include fitment
Delivery was acceptable pricing was competitive
No happy at all
Virtually right after i hit enter and submitted i tried to cancel my order which i was unable to do
I found the exact product for 75.00 cheaper and was unable to cancel my order.
The text message helper said i would need to complete a return
Very poor business practice
My local auto wrecking yard quoted me $3200 for a used headlight assembly on my silverado.
Not a mechanic,but i knew there was no way chevy would design something like that so expensive.
I had cracked and knocked out the clear lens part for high beam,went online and did research.
OEM less then a 1/3 of junk guy but still!? Dang! Then i found American Trucks and read reviews.
Bam! Done deal...(theres a fourth bolt,back lower one,remove felt in wheelwell,reach through bumper)
Good easy. I ordered the wrong bracketes being stubborn attempted to modify and make them work should have listened to my wife.
I have been charged twice for some reason and have yet to receive a refund.
Hey Colton,
Thank you for taking my call today! If you need anything else don't hesitate to reach out to me.
Thanks,
Desiree
Straight forward and chat assistance answered my questions. Like I said, so far so good.
Like shopping on her for my truck I like that you show the product on the truck to see what it will look like. Thank you
Customer service reached out to me when my order was late arriving. They were extremely helpful. Once my order that contained a console cover did arrive, we were very pleased with the quality and the look. We will definitely order from American Trucks again when we have a need.
I have not received my item yet so I am not able to give a fair review.
They say there gonna show this product in a setting date and then the give you a mandatory warranty just to get more money out of you and if you don't pay you don't even get the product you paid thousands of dollars on like this is bull$#*!.
Hello Colton,
I'm sorry you were having issues with order. I unfortunately wasn't able to locate your order, but we would like the chance to fix this. If you like, you can call me directly at ext 1320, or you could call any of our service representatives to fix your order at phone number (888) 235-0073.
We also have a couple different phone teams available. We have a Sales Team that can place orders, and they can check on warranties as well as additional product information, placing orders, promotions and more. We also have a Service Team that can review existing orders and any issue you may have, including tracking info, returns, order status, and more. Our phone representatives are here everyday- 8:30 AM- 11 PM EST Monday- Friday, and 8:30 AM- 9 PM EST on weekends.
Again, I apologize for the inconvenience your order has caused, and if you would give us a call we would be happy to fix this for you.
Thanks,
Desiree
Wants a pat on the back before parts arrive, please wait until they come and I'll give an honest review
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Justin,
I'm sorry about the delay of your package! I reviewed your order with my manager and we wanted to make this right. I noticed the order was placed on the 1/20. Because it didn't ship out until the 21st, it was delivered 2 days later on the 23rd instead of the 22nd. Since our website promised delivery on the 22nd, we issued a full refund on the shipping cost of $55.26 back to your original payment method on file.
Again, I apologize for any inconvenience this may have caused you, and issued a voucher for your next order that can be used online or over the phone. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree