From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
My experience was awesome, American truck thank you so much for your service and I must say the service A+. I would definitely order in the future thank you again Mr Blame was the agent that helped me out with getting the right tires for my truck Ford 150 Sports Supercrew.
Easy site to navigate and find the item I sought. Item shipped quicker than expected which is a good thing. The price and quality of the truck bed matte is really good. I will be using AT for other items as the need arises. Thanks for providing great service.
Good value, easy to install, good quality, fast shipping. I will look at American trucks first every time I am shopping for truck accessories.
Everything was good except for I paid for a 2 day Delivery, and I didn't get it until 3 days ‼ Other than that everything was good ‼
I tried ordering and was told it was out of stock. I left my email to get notified when it would be available. I received an email stating the part was available so I placed an order. Then I received an email saying it was out of stock for 12 weeks….?
Bumper arrived quickly and American Truck YouTube installation video very helpful. Fully satisfied with product for my 2023 F150.
Still waiting for it to arrive? I have not got it yet still waiting for it. It said today its not here hope it comes soon
Hello Gordon,
I have some wonderful news! Your order is scheduled for delivery today, June 9th. The driver is en route with FedEx, and you can expect to receive your product by the end of the business day. Should you encounter any issues or if your item does not arrive, please contact us as soon as possible so we can look into it and provide assistance.
Thank you,
Allison
Received promptly double sided tape messed-up. Just going to remove it and replace it with 3 m tape also one rear flare is cracked just glued it and will use
Hello Bob,
Thank you for taking my call this afternoon. I'm glad you were surprised and satisfied with my resolution! I hope they fit perfectly, and as always, if you need anything else, please give us a shout.
Thank you,
Allison
Feeling good, let me check when it arrives, it will be a good product for my car. Ill recommend it if it works, best regards
My expense was good can't force me to say nothing. I don't wanna say my experience was good and that's all thanks
Noticed my tailgate has been slamming and also slowing halfway then slamming hard so i recently bought the bushing american trucks sells and it took me 1 min to put in now my tailgate works perfect.
You did fine both shipments are here and although the correct shipping address was on both packages Fedex delivered both packages to the wrong address. It just so happened the folks that got them knew me and gave me a call, so I do have both. However you can tell rough country thanks for instructions that tell you nothing. I will never order anything made by them again.
Hello James,
I'm sorry to hear that both items were delivered to the incorrect address. As you stated, we had the same billing and shipping address listed on the order, so I'm not sure why FedEx did not deliver to the correct address. I understand your frustration, but I'm glad that the neighbor was able to contact you and that both packages were received. I did check the website, and it does say that some modifications might need to be made for this light bar, but I apologize if there were no clear instructions included in the package.
Due to this inconvenience, I have issued you a promotional credit that is valid for 30 days from today's date and can be used online or over the phone. If there is anything else that we can assist you with, please do not hesitate to reach out!
Thank you,
Allison
I ordered a replacement step pad for my truck using the photo in their website. Part arrive today with the wrong part called the company. They're going to send out the correct part. Very friendly people to talk to. Very smooth transaction service. Very friendly staff good people to deal with. Will definitely do business with them again.
I payed a lot for overnight shipping and it's been four days and I still have not received my package.
Lights came in with broken tabs. Can be packaging. Not a real good instruction sheet to install lights.
Hello Hilario,
I apologize that the lights came with broken tabs. We can do a replacement for you if you prefer or you can set up a replacement as well using our customer portal which is orders.americantrucks.com. As far as instructions go I did check the website and unfortunately I do not see any available, you can call into customer service and we will do our best to assist you with any question you may have that we are able to answer. If you need anything else please feel free to reach out to us.
Thank you,
Allison
Radiator arrived on time and in perfect condition. Installation went as advertised.Great overall experience.
I ordered flares for my 2010 F150. When I received them, it looked like the box was already opened. There was no paperwork, receipts, instructions, or parts list. I called to get directions and parts list to make sure I had all of the parts before I started to install (without any Instructions) and got a hold of someone. They asked if I saw the installation video. I did and there were brackets in the video I did not have. So They looked up my order, but did not have any information to give me. I was told I would be transferred to someone who could help. But, I was just transferred back to the same automated menu! No help at all. I left my phone number for a call back, and that never happened. I did figure out how to install them with a lot of modifications and extra parts left over, and using some hardware I had from other modifications.!
BEWARE! Also because I have factory mud flaps. The flares will not go on with the factory mud flaps. I had to cut out the flares so they could go on around the mud flaps because I will not eliminate mud flaps. So needless to say, customer service is a zero, and they lost my business for any future purchases.
I ordered a few small items, expecting to wait at least a week, and they arrived in just a few days.
Been wanting this since I've purchased my corsa closed cold air intake for my silverado, im glad how everything is so easy to search what you want and order it, I can't wait till my product arrives so that I can enjoy in my silverado..
So I ordered my part on Friday late afternoon and the website said I could pick it up tomorrow locally. Well, the local facility is only open M-F 10 - 6. Very disappointed I couldn't install over the weekend!
Hello Tom,
I apologize if you where advised that the warehouse was closed on Saturday. This is not accurate our Kansas warehouse is open for pickup 7 days a week. Once you receive your email that your item is ready for pickup you should be able to go get the item at your earliest convenience. I apologize for any delays this caused with installation over the weekend. I have issued you a promotional credit to use on your next purchase online or over the phone that is good for 30 days as a small token of our apology. If you need anything else please feel free to reach out to us.
Thank you,
Allison
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Joe,
I apologize for any confusion our out-of-stock messaging may have caused. We are currently working on updating the out-of-stock email that is sent to our customers when they sign up to be notified when the product is back. Currently, it sends notifications when we receive a shipment, but unfortunately, it does not take into consideration how many customers are waiting for that product. Therefore, the update we are working to implement will only notify customers that the item is available again if there is enough stock coming in to fulfill all orders. At this time, I do not have an estimated arrival date for when the product will be back in stock. Please continue to keep an eye on your email for notifications regarding this. Due to this inconvenience, I have issued you a promotional credit that is valid for 30 days from today's date and can be used online or over the phone. If there is anything else we can assist you with, please do not hesitate to reach out!
Thank you,
Allison