Transmission Parts Distributors

May cost me a few bucks but this site/company/business sucks as far as customer service. Their 'Contact Us" doesn't work and all you get calling the telephone number is "Leave a Detailed Message". 5 calls over two days and no response. Glad I didn't buy a lot of things from them. A part-time online scam outfit.
Did get a full refund from Paypal.

I made a purchase on may 3rd it is now may 16 they took my payment and sent nothing I can't reach anyone at their phone number or the e-mail address

Ordered a simple transmission gasket and seal kit from this 'company' some time back. Long story short is that the kit never arrived (i doubt it was even sent) and when I tried to contact their customer service regarding this i got no reply. Multiple enquiries we made but never heard anything back... These people are nothing but thieving wasters and I would encouage anybody never to order anything from them...

Order placed 3 months ago. Contained wrong part. Cannot contact them by any means. Now I have a kit that I will need to buy parts to complete. If you want a headache feel free to buy from them.

They are living up to their bad customer service reputation
They have bad reviews everywhere including the BBB. I wish I had looked at those before I ordered. It has been over two weeks and no response or action on my orders. My orders are still listed as "Awaiting Fulfillment". Their site said the parts I ordered would be shipped in 24 hours. I sent them a dozen messages and tried to call with no response. Online customers expect their order to be fulfilled as they state - "Shipped within 24 hours" or some sort of communication is necessary. No communications means they are more than happy to take my money with no intention of providing me my product or at least no concern for my patronage.
I do not know how they can stay in business if they never respond to their customers. If you cannot manage an online store then close it down. If not, your bad reviews will do it for you. I suggested they hire an expert to evaluate how much business they are losing due to their poor customer service. The lower prices they charge are not worth the loss of time or disrespect they show their customers. I guess if you had a month or so to wait on your parts, they will finally ship them.
AVOID THIS COMPANY!

Don't buy from this company, its a scam took my payment and no parts delivered, they don't return calls or messages as stated on website

Ordered trans kit for acura shipping was ok started rebuild disassembled 1st and 2nd gear clutch pulled new clutches from kit they were labeled 123mm 44t which is correct except the actual clutches in the bag were 115mm 44t tried calling them and left a message no return call emailed them no response log on to website and left message no response never buying from them again

Rip off company and I am reporting to as many places as I can consumer bureaus and better bisuness bureau and filing legal action immediately. Liars and totally worthless as any kind of company. Need class action suit and prosecute to the fullest of the law. I want my money back now.

Items that isn't in stock, a month and a half since the order was placed, a lot of emails and messages in web page without oportune replies. Finally they make the refund almost two months later from the date of order. Waste of time.

Straight up this company never sent the product know refer turn phone calls nothing they sent an email saying that I ordered the part and that was it I've called their phone number I've taxed them I email them no return whatsoever I just got robbed

Placed an order for 500 bucks worth of parts. Heard nothing for two weeks. 3 emails and 3 phones calls to a bogus number and nothing. Please do not buy from them

Returned an order. Left multiple messages and emails. Not 1 time did we a reply. Also, never got a refund.

I believe that 1 star is to high for this company. Recently ordered two parts from this company. After the order was placed I never received a tracking number after about a week I tried reaching out to them regarding this. They responded fairly fast stating that the order had shipped and promptly gave me the tracking number which to my surprise had already been delivered. When I finally got the parts I opened the box and only one of the parts were there. I have tried contacting them via email and phone calls with no response. After reading multiple other reviews I'm getting the hint that I along with others have been taken for my money. I'm out about $90 and it looks like I'm going to have to go elsewhere for my parts. Do not buy from these people unless you like having your money taken from you.

They are thieves $ 200 country 10 days no email no answer mail and phone and no tracking number!

Orders 3 parts but they only shipped 2. Have tried to contact them multiple times with no response. Zero customer service. Avoid this company and buy from someone reputable.

Unfortunately I am reading these complaints very late I bought a transmission valve body for my truck and unfortunately it did not work correctly from the first day of driving after programming it the truck felt completely different and from lori the supposed woman in charge and rather I think it is a automated message system with the name of lori the brand of the valve body is sonnax I called sonnax and they told me that it is an intermediary company I mean they have sonnax products on the page and when you buy there with your own money they buy it from the sonnax company with your name and it comes to your name you are not even buying directly from the company sonnax had no idea that this company was selling their products remember very well that when I told him about the problem with the code that check engine said by email because you will never be able to talk or have a conversation on the phone with this person "lori" that that was not a transmission code when I had the list of AISN transmission codes I had to talk to sonnax they gave me a serial number for this replacement process I sent it to "Lori"and it has been four days and this or this "lori" has not answered at all, be careful, it is an automated message system, it is not a company BE CAREFUL WITH THIS COMPANY IT IS AN INTERMEDIARY BUYER

Recently I ordered 3 transmission rebuild kits. One BK163DWS kit for a 95-00 Tacoma R150F and two BK163WS kits for Toyota 85-94 R151F transmission as well as three NK-AX-15 kits which are the needle bearing kits that this company lists for Jeep, Dodge and Toyota Aisin transmissions. The total order was $1450. 00Cdn. After the order was submitted, I did not even get an acknowledgement of the order, 8 days later I sent them an email inquiring as to the status and stating that if the order couldn't be filled to please cancel the order and refund my money. The response was lots of apologies and the hold up was the NK-AX-15 kits were on back order. Two weeks later I received the order, another $202.00 in Customs duties and taxes and I start rebuilding my Tacoma R150F transmission. The replacement bearings are OEM Nachi and Koyo (no problem there), however with the synchronizers, though good quality I had a couple of issues. The input shaft synchro had a different tooth shape and did not smoothly mesh with the #2 hub sleeve and 1st. Gear synchro (only 3 piece synchro in my R150F) was totally different. This new synchro was genuine Toyota, but listed for a newer 6 spd. (05 and up) Tacoma and there was no cross reference for a 5 spd. I again contact Customer service (with pictures) and after a lot of research, I included the proper Toyota part #'s (as a reference) for the synchros. The response was that they stood by their parts listings and that they could not supply the OEM Toyota synchronizers. If I was dis-satisfied, I could ship them back with a return authorization and they would refund me $200.00 US and give me a $50.00 US store credit. So that is what I did, (another$22.00 Cdn). I then sourced the OEM Toyota Synchros (from al lover the world $350.00 Cdn) and start putting my transmission back together, all of the other needle bearings in the NK-AX-15 kit fit perfectly and all goes well until I try to install the counter 5th. Gear needle bearings, (not even close). In the meantime at the three weeks mark since the returned synchronizers were received by Transmission Parts Distributors, I send another e-mail to customer service about my refund... no response. A week later when I discovered the needle bearing fitment problem, I send another e-mail (with pictures) and I see that now on their website, I have a $50.00 US store credit, but no refund!
The store credit is useless as I would never buy anything from these guys again! It has been over a month now since they received the synchros, still no refund and realistically I don't expect to get one! A Better Business Bureau complaint is probably useless as this is a U.S. company and I live in Canada, so this review is in hope that someone else will not go through what I have,"STAY AWAY FROM THIS COMPANY"!

I ordered a part from this company over a week ago and the only thing I received was an order confirmation email and my receipt for payment. Just sent my third email to them, because they failed to make contact from the last 2 emails. Im contacting my attorney, my bank, and PayPal and the BBB.

I ORDER SOME PARTS 350.00 WORTH WHEN MY POORLY PACKED PACKAGE ARRIVED WITH DAMAGED PARTS I SENT THEM BACK TRIED CALLING AND EMAILING THEM SEVERAL TIMES WITH NO RESPONSE AND NO REPLACEMENT PARTS SO DON'T GET SCAMMED BY THIS VERY UNPROFESSIONAL COMPANY