American Cruise Lines

We really enjoy being onboard these cruises. The small ships make every cruise interesting as you can go to towns that nobody else can visit. They have itineraries all over the country and different types of ships. Weve been on the paddleboats and the new ones that have a modern design. Both are nice, but the modern ones are the way to go in our opinion.

This was my ninth cruise with American Cruise Lines on the Columbia and Snake rivers. I think my
Return business speaks for itself. I am always satisfied and feel very comfortable traveling with them.
I am signed up for my tenth cruise on the Tennessee River.

We enjoyed a wonderful cruise with American Cruise Lines on the Columbia and Snake Rivers. The ship and its crew were magnificent! The crew exceeded our expectations in every way. The cruise was all that we expected, and more. Each port had plenty of shore activities, either planned excursions or just on our own. We really appreciated that almost all the ports had extensive riverfront walking trails. Going through the many locks incorporated with dams was very interesting. The meals and snacks and beverages were outstanding. The cruise had a Lewis & Clark theme, and we enjoyed many on-board talks about Lewis & Clark, the Oregon Trail, and native American tribes. Also, the evening entertainment was very enjoyable.
We have traveled to all seven continents, and while this cruise may not rank at the top of our travel list, it is certainly among our favorite North American experiences. We aren't "cruise people", but we certainly recommend this cruise

We cruised New England in August 2022 on the American Star. It was awful. The worst cruise I have ever taken. The ship is old and in need of much maintenance. We had sewage back up in our shower 3 times. We embarked the ship from a different port than advertised. Had we not been on the pre- cruise exercuion we would have missed the ship, because we wre never informed of the embarking port change. We were supposed to embark in Providence Rhode Island but it was New Bedford that we embarked. The ship never made it to 3 of 7 ports advertised. We missed Providence, Nantucket and Block Island. Martha's Vineyard was cut short because we couldn't dock and had to ferry over from New Bedford. The captain kept us in New Bedford 3 nights, because he said the wind gust were too high and the anchor wouldn't hold. However, we were suppose to dock not anchor. The ferries and other boats were sailing, but not the American Star. The excursions mostly consisted of trolley rides around the town. The ship had one weathered elliptical and one weathered stationary bike on the ouside deck for its fitness program. Thevstaff was friendly but they were understaffed, unorganized and untrained. Some staff walked off in the middle of the cruise and new ones came on. I called customer service. I was told to email. I emailed customer service and the president. I stated my dissatisfaction with the cruise. I asked for a statement of why the ship couldn't sail so I could file a claim with my travel insurance. I have ask for a statement a total of 5 times. Two while on the ship 3 in emails after the cruise. A month later, I have not received a statement. I also asked for a partial refund. The president sent a letter say they advertise the American Star as their oldest ship. He was glad I had positive interaction with the staff. He said, he wanted to restore my confidence by offering me 25% discount on another cruise. They had already offered 20% off to everyone, if they booked on the cruise. Their customer service is non- existent. I will not sail with them ever again. I do not recommend thier cruises.

I am a dedicated hard working single father of two young daughters and worked for American cruise lines from February-August of 2023 first starting out as an engineer and eventually was asked and promoted to IT dept in May. Was offered a $3000 sign on bonus which i would use to move my daughters and myself from Tampa, Fl to Portland, OR. The company and supervisors knew IT would be a new role and there would be a learning curve for me but given some time i would easily grasp the position but regrettably i caught covid in July and was terminated two weeks later on July 28th after being incredibly ill with covid, but was told i was let go for (loss confidence). I returned to Tampa, FL and when i received my final two-week paycheck and without notice received.35 cents. I was told my sign on bonus was deducted which was 100% wrong the only stipulation for my sign-on bonus was i had to work for at least 30 days which i did. I was using those funds to move my daughters and myself the 3000+ from Tampa to Portland. This has been an incredibly costly and frustrating as one could imagine for a single father. American Cruise Lines is a very large and profitable corporation for them to do this to an employee i think is despicable.

We selected the San Juan Islands Tulip Festavil Cruise to visit Skagit Valley for the annual tulip festival held every April. It rivals visiting the fields of Holland without the oversea's travel. We spent time in Tulip Towne and were given a private escorted tour of the farm operations. It was very informative and educational. Anyone with an interest in gardening would love it.

The cruise also spent a day in Victoria BC with an opportunity to visit the world famous Butchart Gardens. They have 6 separate gardens including Japenese, Italian, Rose and the famous sunken garden. People travel here from all over the world and it truly is a spectacular place.

The criuse also includes traveling the San Juan Islands and stopping in numerous scenic ports like Friday Harbor, Port Angeles and Fort Townsend. There are numerous day trios to chose from in each port so there is always something for everyone.

The food was exceptional on this boat. With a smaller ship the service is personal and first class.

Nice relaxing cruise down the scenic Columbia River
Only 200 on board
Friendly staff
Interesting speaker about Lewis and Clark and Sacagawea
Wonderful piano player and singer

My wife & I booked this Mississippi Cruise as part of our trip to the USA from Australia, it turned out to be the highlight of our entire five & a half week trip, everything from the staff, the food, on board entertainment to the onshore excursions were first class. We boarded in New Orleans the afternoon prior to our day of departure, this included an excursion the next morning to the New Orleans WW2 Museum (Fantastic) Our room on board the ship was absolutely first class. We finished our cruise in Memphis, with a Graceland tour (the best) We will definitely be sailing with American Cruise Lines again, we cannot recommend them highly enough.

Great cruises on Columbia and Mississippi rivers. Great new boats and caring crew. Great gourmet food. Love the eclipse Cafe for casual eats. We booked our third cruise for this November.

Great boat and love the views and the team on the boat Wendy was great and made it fun. Can not miss out on the views and entertainment

The scenery on the snake and Columbia River was amazing and the food was delicious.l would recommend taking the jet boat cruise on the snake river.It was just amazing

This cruise line doesn't even deserve one star. I have been cursing for 15 years and this cruise had to be the worst I have ever taken. I chose this cruise to see if there really was a difference between the luxury cruise lines and the Celebrities, Princess, etc. cruise lines and the substantial higher price. I spent three times the amount I would have spent on one of the other cruise lines to see if there actually was a difference. I am not the only one on this cruise who was thoroughly dissatisfied. It started when I first got onto the ship. I was very under-whelmed by the decor. It was very drab and plain. I got into my stateroom and the coffee maker didn't work, the safe didn't work, there was nowhere posted in the room to let you know where the ice machine was, there was no refrigerator in the room and no makeup mirror in the bathroom. On all other cruise lines you had a cabin steward. We had none.

As for the Exquisite Cuisine some meals were inedible. You only had a choice of two entrees. THE FOOD WAS TERRIBLE!

Between meal offerings was a selection of 3-4 canned soft drinks and 2 kinds of bottled juice. And the snacks. Small bags of pretzels, granola bars, 2 kinds of chips, fig newtons and half baked cookies in the afternoon. They put out a dozen cookies for a ship that carried nearly 200 people. At cocktail time, most of the hors d'oeuvres were gone in 15 minutes and never refilled. You think of yourself as luxury? Most of the staff were new and inexperienced.

Great for a single woman fun safe way to travel and be with interesting folks. Love history so the speaker are always a hit for me.

Could not cancel during covid! Serious rip off. Belong in jail most of them.

There are far better options out there vs. these red necks.