AmericanBlinds

I'm a repeat customer and have ordered a variety of different kinds of blinds over the years. Covered 18 windows over the last 5 years Satisfied or I wouldn, be back

Sean,

I would like to take a second and let you know that your customer service works like it should. I was having trouble with getting the code in that you have given me for the discount on my next order, and on Saturday I spoke with a Brandon who was as good a customer rep that I have ever spoken with. He tried several different things to help me complete the order but in the end because it was a weekend and his restrictions it couldn't be taken care of, but when I got off the phone I felt like the problem would be resolved and he care and concern were real. On Monday I called and spoke with a lady in customer service and I didn't get her name I am sorry to say, because she was the best. She took care of my order and when I was having problems with getting the order done she took all the information and got me on the road to probably more work than I really want to do but my wife says I will do. And we know who wins those arguments. So if you would thank you customer service team for going above and beyond for me and to let you know whatever you are dong is working.

Thank you again

Sincerely

Floyd Schilstra

Very good, blinds are quality made and easy installation. Coolaroo brand had the color to match our home. They look very nice and have been very pleased with how well the products are made.

I RECEIVED THE ORDER AT THE ESTIMATED DATE; HOWEVER, THE ORDER WAS SHORT 6 PIECES AND BY THE TIME I RECEIVED THEM, MY HANDYMAN WASN'T COMING BACK TO INSTALL 6 PIECES SO I HAD TO FIGURE OUT HOW TO DO IT MYSELF AND CUT THEM A LITTLE ON THE BOTTOM.

They have all the window dressing and or blinds that you can possibly want. Many different types and colors.

Website very user friendly.promo code was entered for me. Price was unbeatable.thank you.

The preview pictures helped a lot. Options were clearly explained. Best price I could find, and I looked.

Easily navigated site with helpful information. Third purchase. Love em.

I had 1 product that did not work correctly and American blinds replaced promptly

(From an email written to American Blinds) Dear Manager,

You may or may not be aware that we had a problem with varying dye lots with some recently ordered blinds. I need to tell you that we contacted Tami Flores in Customer Service and were blown away by her prompt, courteous, efficient, and personable efforts to resolve our issue. I have never felt so "taken care of" by a customer service department, especially in this day and age.

I wish there was some way to hold her performance up as the gold standard to other companies' Customer Service Departments and tell them "This is the way to do it!". We had been discouraged from using American Blinds by a decorator (on a different project) who intimated that the "cheap" blinds come from China and there would be great difficulties resolving any issues. This proves them wrong!

We look forward to receiving the replacement blinds and extend our congratulations on your company's approach in providing well-trained personnel and a culture of great customer service.

Sincerely,

John & Nancy Swaney
Malvern, PA

Addendum: As it turned out, there was nothing wrong with the original blinds - the color differences arose due to different UV-blocking film on the adjacent windows; the error was on our part, but this company couldn't have been nicer about helping us with this. Again- spectacular customer service!

Easy to follow site, purchase was easy. Arrived fairly quickly. Communicated delays.
Product was exactly as described

Such great shades! Wonderful quality! Easy to order- awesome options. Thank you!

I have all american blinds in my house and i luv them. They was very easy to install.

Found you on google and site was easy to use. Shipping was timely. Wish they filtered a little more light but glad to have them.

The sales price is perfect for my powder room. Easy to install looks great.

Please add an option on your check-out web site for CANADIAN customers who own property in the USA so we can include a PROVINCE and POSTAL Code in our billing address.

The salesman Cory Campbell was very helpful. Helped me pick out the right curtain

Ordered on line. Blinds came quicker than expected. Quick and easy