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AmekanaReviews 32

2.1

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Amekana Reviews Summary

The company has garnered a mixed reputation, with many customers praising the stunning quality and design of its dresses, particularly the attention to detail and fast shipping for ready-to-ship items. However, significant concerns arise regarding order fulfillment delays, particularly for custom orders, and issues with customer service responsiveness. Some customers reported dissatisfaction with returns and refund processes, citing unprofessional communication and unresolved complaints. Overall, while the brand has a loyal customer base drawn by its product quality, it faces challenges in maintaining consistent service and addressing customer concerns effectively.

This summary is generated by AI, based on text from customer reviews

service
10
value
10
shipping
11
returns
9
quality
11

We monitor reviews for authenticity

Georgia
1 review
3 helpful votes
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Fraud
August 16, 2023

Do not buy from these people. They are scammers who take people hard working money then don't ship your item and then try to lie and with all that don't have no care as they are already paid. There's no way to get in contact with them they don't answer their email. Save your money and don't shop with these scammers

+2
Date of experience: August 16, 2023
New York
1 review
0 helpful votes
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Ok so first off I ordered a dress for my actual wedding on Sunday! My reception dress! I emailed the company prior to purchasing to confirm I can receive next day air shipping in time for my wedding! I paid the extra 68$ For next day air Saturday. I never received the dress until after my wedding, I then had to go out and spend money on another dress when I paid over 600$ For this dress. I called the postal service and was told they did not select the option of next day air Saturday. She was informed when the dress would arrive and didn't even have the decency of letting me know it wouldn't come in time for my wedding. I emailed her and she won't email me back. Do not purchase anything from this site.

Date of experience: July 15, 2023
Georgia
1 review
1 helpful vote
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Poor my dress looks and feel like it came from goodwill. It's a scam not worth 300 dollars. Poor poor poor I will never order again

Date of experience: June 17, 2023
Texas
1 review
4 helpful votes
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Smh
April 25, 2023

I ordered a dress online and want to return it I see that they are not far from me so I wanted to return it in person cause I don't have the time for some reason they don't have a place u can actually go to and I paid over 300$ dollars no I'm not happy cause I wanna see if I can fit the actual dress I want being everything looks like it's made for bbl bodies...not satisfied with they service at all highly recommend y'all find another shop cause this not it then they don't respond in a timely fashion so that's another hold up...first and last time giving them my money...y'all be careful

Date of experience: April 25, 2023
New York
1 review
1 helpful vote
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Scam
March 24, 2023

Alert Alert Alert! False advertising. Cheap product for high price. Do not order from this company.

Date of experience: March 24, 2023
Florida
1 review
0 helpful votes
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Poor customer service
March 22, 2023

Poor customer service! You can never speak to anyone and they're too expensive to treat customers like they don't value us. NEVER AGAIN!

Date of experience: March 21, 2023
Wisconsin
1 review
5 helpful votes
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Unprofessional
March 5, 2023

I've ordered a two piece WHITE set for $300 on February 14,2023 the item came on February 21,2023 when the item arrived I immediately noticed that it was blue! Literally blue with no touch of white whatsoever! Immediately packed the item up and returned the next day via USPS priority. The company receives the item on the 27th of February which then they claim have to review which take 3 business days now today it's March 6 I haven't heard from anyone from the store about my return of the item! Never worn and not the color specified on the invoice and looked nothing like the picture. On top of the color not being white the material outfit made out of very cheap that fabric had many malfunctions as well as jewels and gems falling off. The worst experience I have ever had with any company please spend your money else where this black business does no deserve my black dollars!

Date of experience: March 5, 2023
Nigeria
1 review
1 helpful vote
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Oh i love the order which i made from them what a good and fitable gown and i put on the gown the next thing i could saw was that i look pretty much love forward to get some from you again

Date of experience: January 11, 2023
New York
1 review
4 helpful votes
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$385 dress that I cannot wear
October 10, 2022

I ordered a dress for an upcoming gala. While pretty on the website the mirrors on the dress made it impossible to wear as the sharp edges of the mirrors (which I had no idea were real mirrors until the dress arrived on my doorstep) on the dress cut into my skin all over my body making it more painful to wear than cute and elegant. I returned the dress immediately the next day and the dress was returned October 4th. My gala is October 14th by the way. I finally received an answer from the company and they stated that the dress cannot be exchanged due to "body odor" which is quite funny as I had taken a shower and intentionally not applied any lotions or perfumes before trying on the dress. The dress is $385 and I will not be able to wear it not only because of a sizing issue but more so because of the discomfort of it. I agree with the previous young lady who says that the material is cheap. Pretty dresses on the site but it fails expectations tremendously upon receiving the product. Or at least this particular dress did. Please be careful with this company if you are considering making a purchase because the loss seems to be more than the reward

Date of experience: October 10, 2022
California
1 review
3 helpful votes
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Horrible service for damaged "goods:
July 13, 2022

I received the gift card toward future purchase from your company. That's not good enough. First of all, both jumpsuits were delivered damaged. The first one was torn and crystals were missing. It was returned. The second jumpsuit has so many crystals that fell of during shipping and when I tried it on, more fell off. As a result, I purchased fabric glue and now have to spend at the very least 1 to 2 hours out of the day to secure each item and find the spaces where crystals fell off. I don't think that a gift card for $15 will suffice for my time. My time is very limited, therefore valuable. With my travel days away, you added more work and aggravation to my day. If you were to tally up what I earn per hour is $93.00 per hour. How do you reconcile giving me $15 as a store credit? And do you think that based on both products being delivered damaged I would buy from you again? I will send a complaint to the BBB and a review on your website..

Date of experience: July 13, 2022
California
1 review
9 helpful votes
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I ordered two outfits, one dress and one bodysuit that totaled over $500 on 5/24/22 for my birthday. After paying an exuberant rush shipping fee of $55, not only did the items NOT arrive on time, but they literally came out of the package damaged. My friend was so shocked she immediately started taking photos of them gems falling off, the collar tearing a part, and the breasts cups not tailored or stitched properly. They literally sit near my collar bone and not my breasts. This company is clearly a scam. They only offer exchanges to force you to keep shopping with them. But if I receive damaged products, that automatically negates their exchange policy. I am OWED a refund for potentially ruining my day. The quality is so poor it's shameful. Amekana should be ashamed. These dresses aren't worth more than $30, let alone $250.

Date of experience: June 8, 2022
New Jersey
2 reviews
8 helpful votes
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THIS SITE SHOULD NOT GET ANY BUISNESS THEY TELL LIES, I WAS NOT GONNA PAY THEM 16 DOLLARS TO SEND A DRESS BACK THAT IS RUINED THEY REFUSED TO REPLACE IT OR ALTER IT... GOOD BYE SUSAN I HAVE ALL TGE RECIEPTS AND I WONT STOP UNTIL I GET RESULTS! I DEFINATLEY DONT NEED THOSE CHEAP CLOTHS TO FLEX! AND LIKE I SAID THE DRESS WASNT SUITABLE FOR MY BIRTHDAY JUST LIIKE YOU LIED AND SAID YOU SENT IT BACK YOU ARE LIEING ABOUT SEEING ME FLEX IN YOU 5 DOLLAR DRESS! SUSAN GET A LIFE!

+2
Date of experience: January 12, 2022
Amekana B. Amekana Rep
over a year old

Hi Ebony,
Sorry to hear that you're not happy with your experience. However, upon looking up your order, I see that you wore this bodysuit, danced, and took lots of photos and videos for your birthday party on social media. Photos and videos which you have since deleted after you were caught. I also see that all your emails were replied to, every single one of them until you started making threats with so much profanity because you couldn't get your way.
Now sweetheart, we DO NOT tolerate this type of behavior and we do not tolerate people who go around trying to take advantage of businesses just to flex on social media. We rejected your return and sent it back to you.
We wish you all the best shopping with other companies but please never return to ours as we do not tolerate this behavior. Have a blessed day switee.

Susan C.