I told the rep exactly what I wanted and he put it together for me with out any nonsenses. It tuck 8 minutes approx.
Benjamin was very helpful, there was a little confusing but everything got solved hassle free.thanks for the help can't wait for our holiday now
There was a great price that was on offer and when I went to pay everything went through very well with the payment system.
Im happy with my booking but I think its unfair that you have to pay extra each time you pay money off your balance
Manage too get all my money back through my banks charge back used alpharooms for 15 years but not anymore a lesson well learnt
Booked Alparooms easy transaction best price after shopping around would highly recommend and will be the first company I look at in the future
Booking with Alpharoom every year, newer has any problems, and Only 1 Euro deposit, paid balance only month in advance of holiday. Fantastic Deal
Hi would not buy a bus ticket f them Booked online They would contact me within 24hrs 3 days later nothing phone more than for 1 hour no booking made
Booked hotel in Benalmadena and price beat everyone elses price fantastic value for money will definitely be using alpha rooms more often xx
Always great deals with alpharooms & low deposit, would highly recomend this site for the best offers. Never had any problems with them
Asked about cancelling my booking was told it would be 75% plus £30 each to cancel can this be legal? Frank orourke dundee
I've been booking with alpharooms for over ten years. Always great acomadation. The best prices and great payment plans to suit you.
Very easy to book holiday and cheapest deal for the resort we wantes. Online chat service was great and prompt reply.
It could have been any simpler to book rooms with alpha rooms easy payment options if you wish wuld thoroughly recommend
Searched everywhere for our holliday best prices and great to pay it up great choice pice of mind will use again
I have booked quite a few times for my family & also recomended a lot to others but Never Again. They are a disgrace. Unfortunately my very loved father, RIP, passed away suddenly and we needed to cancel our family holiday. We had saved and saved for this. I sent a cancellation email advising of bereavement and was told as it was within 7 days there was no refund and no option to defer holiday either. When i asked if they had a bereavement policy, i just kept getting the same response re. The seven days. No condolences, options, nothing. They should be ashamed of themselves. The airline refunded immediately with supply of documents. I contacted the hotel directly and they were so kind but their hands were tied as it was booked with alpharooms. Im sure our holiday was resold as it was in high demand. Alpharooms probably made a nice profit there. This cancellation was not an option, it was due to a sudden bereavement. Our bereavement was sudden and could not be timed within time frames for cancellations. With all the profits alpharooms make, they still have no room for human kindness and compassion. Hang your heads in shame... My reference number is **************.
3/7/17, I'm still awaiting an update, received direct calls to say looking into it. To add salt to the wounds I received an email from alpharooms saying they hoped I enjoyed my stay & asked me to review my holiday with trip advisor... 05/07/2017, still awaiting a reply after promise that I would receive an update... really disappointed with the service from alpharooms... 6/7/17 received an email today, what are they asking me to check? Very same answer as in first week of June so just fobbed me off for a month because i posted a review of this site. Typical, blaming someone else!
Thank you for your Email.
We would like to inform yo that we received the confirmation form our supplier they are charging 100% for the booking.so kindly request you to please check.
Please do not hesitate to contact us if you require any further assistance.
Regards,
Carlos
Alpharooms
Brilliant service how quick my holiday got sorted out as i had problems with my internet so sophie rang me to get i6 sort it now waiting to go
Overview
AlphaRooms has a rating of 4.1 stars from 940 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AlphaRooms most frequently mention best price, customer service and many times. AlphaRooms ranks 16th among Hotels sites.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members