AllVetMed

I did not order from this site even tho they had the best prices I found. I got suspicious when I was reading the page about rx required and I noticed the grammar was all wrong! Then I was looking at reviews of some products and each I checked had at least 1 review with 4 or 5 stars and the reviews all had the same poor grammar! They are obviously fake and written by the company, who don't even seem to be American, which makes me worry that the meds aren't even real but some cheap knockoff! I copied and pasted the address listed into my search engine and a store called Veterinary Mart or something came up for it so I called the number listed and it was disconnected! I also tried calling AllVetMeds.com's phone number and no one would answer after 10 minutes so I hung up. I couldn't remember the site address for that site that lets you check the DNS info about who owns the site and such, so I searched on my search engine if it was legit and found this site and I am NOT surprised about what I have read. I am SO glad I didn't order from them! I am disappointed that they AREN'T legit tho cuz I DO like their prices. I'm sorry for all of you who had these awful experiences, except the ONE person who had no problems (hmmmm...), but thank you all for posting so other people like me don't waste our time, money and efforts! :) The internet is a wonderful thing!

Nothing but heartache and trouble at this site. I have two senior dogs on the same heart medication - different doses and different auto ship dates. The first order went out without a hitch - great! The second order did not auto ship. I called - first I was told the medication had been unavailable (no reason given for why they didn't contact me)... then I was told my dog had no refills (ooops, their bad - he had 4 refills left), then I was told it would express ship and my cost would be *** - I told them since it was their mistake, I shouldn't pay for express shipping. They agreed and assured me it was going out that day. Two weeks after this call I received order #1 and guess what - it was shipped with order #2. So, they just held it and shipped all at once. Again today, my dog is down to 4 days worth of meds --- I checked my online account, nothing has been shipped. I spent FOUR hours getting a person on the line. It was Jessica, the same person I have talked with each time. I asked if she was the only person who works there - no, there are two others! Three times Jessica assured me that someone in a supervisor position would call me about my complaints and concerns - that never happened either. I finally got a call through about 20 minutes ago - got Jessica again! In the middle of trying to find out why my order didn't auto ship, explaining again it was for heart meds - not something I could just run to the big box store and get... Jessica hung up on me! I have contacted another company - the prices are a little more expensive but they offer auto ship. Hope that one goes better. What comes around goes around - someday Jessica or who ever will have a similar experience and she/they will feel the sting of someone who doesn't give a rats *%# about their dilemma - and empty promises of customer service! AVOID THIS COMPANY IF YOU HAVE MEDS THAT ARE TO BE AUTO-SHIPPED AND ARE NECESSARY FOR LIFE AND DEATH HEALTH PROBLEMS.

Updated May 23,2016

I thought I'd update my review based on more recent experiences with them. I found out that the company that I was originally dealing with is no longer handling the customer interaction. Alivetmed is now the pharmacy from whom you get your shipment but the ordering and payment is done through VetDepot. Since that change I have had good luck with them and would recommend them.

Original review:

By far the worst company it has ever been my misfortune to do business with. I placed an order for Novox for my dog when I still had almost 3 weeks supply left. After waiting for a week for the status of my order to change from "processing" I called their "Customer Support" line. What a joke. I was told that they were getting a shipment in on Thursday and that my order would ship on Friday. By next Tuesday no change in status. I called again and amazingly got the same person, which after repeated calls over the next two weeks I finally figured out is their entire customer support department. By the way if you try to use their online chat good luck. I never got any response except that no customer support agent is available.

I was alternately told that "the UPS truck didn't come that day", "they got the wrong dosage delivered", and several other excuses. Oddly enough even though they have serious problems filling orders they have no problem charging your credit card the moment the order is placed.

I finally ran out of Novox and placed an order through another company who filled it promptly. Unfortunately this entailed bothering my vet for another prescription to send and paying extra shipping to get it delivered in time to minimize the time I had to go without.

And, although I called Allvetmed to have them refund my money (which they said they would do and even sent a confirming email saying I would receive my refund in 3-4 business days) I was still waiting for the refund two weeks later. I finally called my credit card to dispute the charge and they are handling it.

I truly believe that this is a company run from someone's kitchen table.

Do not use this company!

Update June 8,2015:

There was a curious sequence of events in my dealings with this company. I finally received my refund after contacting my credit card company and letting them handle the dispute. Oddly the name on the transaction was Alivetmed not Allvetmed (i instead of l for the third letter). Because my vet doesn't carry Novox I searched around for another online company to get it from and found VetDepot. I placed an order with them and after some confusion about handling the prescription got my order at exactly the same price that Alivetmed had quoted. When my order arrived the packing slip read "Alivetmed". I can only assume that either VetDepot bought out Alivetmed or they changed their name to escape all of the negative reviews. Now I am having good luck with VetDepot. Go figure!

THIS IS MY EXPERIENCE AND THE EMAIL I WROTE TO THEM:

I am a first time customer so i contacted my vet's office immediately following placing my order on 12/20/12 so they could note my dogs file that I placed an order with your company for my dogs Heart medicine and that your company will be contacting them to to get approval for the three prescriptions ordered prior to being able to fill them.

It is now 12/28/12 and I have neither received, nor heard from your company regarding my order. I tried calling the customer service number *******387 today and after pressing #1 for existing orders was disconnected each of the 5 times I called. I then called the same number and pressed #5 which notes is for after hours pharmacy and was disconnected twice.

After calling and pressing #5 for the third time I finally reached somebody who did not hang up on me. I asked to speak to a supervisor and was connected with Miss Claudia Calon who looked up my order #405 and informed me that my order had been faxed to my vet's office twice for approval and has not received a reply.

MY DOG IS IN ADVANCED HEART FAILURE AND RECEIVING THIS MEDICINE ON TIME, AS YOU KNOW, IS EXTREMELY IMPORTANT! Why wasn't I contacted to let me know that your company was having a hard time getting my order approved?

Please contact me today! I have been waiting to receive my order #405 that was placed on 12/20/12. My dog is in ADVANCED HEART FAILURE and it is extremely important that I receive this medicine immediately as it was ordered over 7 days ago. If i do not hear back from somebody today I am cancelling my order and will post this email on every dog related site to help other dog owners be aware of your customer service.