AllVetMed

Worst online shopping experience EVER!

05/06/2013 – The order was placed.
05/07/2013 – Credit card charged.
05/19/2013 – Have not received order. I sent customer care email asking where is my order.
05/20/2013 – Customer care replied, "We apologize for the delay we have had with the medication, your order will be shipping in 24-48 hours."
05/22/2013 – Received email stating order has shipped, with a tracking number.
06/11/2013 – Still have not received order. Now the tracking number is invalid. I sent customer care a second email.
06/12/2013 – After not receiving a response to my email, I called *******387, asking where my order was. I was told that the order had been canceled and amount credited. Looking at my credit card statement online I did see the credit on 06/04/2013. I asked why the order was canceled. After 10 minutes on hold, the person could not explain why the order was canceled. The person confirmed that they had no communication from me (email or phone) record of a cancelation request. The person offered to ship the product to me in 2-3 days at no extra charge. I explained to the person that they have two options: 1) Discount my order for the inconvenience and the fact medications were already a month late. -or- 2) Keep the order canceled and I would post reviews of my experience. You guessed it, they choose option 2.

After 3 weeks of waiting on an order and several calls I thought I'd finally get my order because it was marked as shipped with a UPS tracking number. Two days later and still no such tracking number with UPS. Sure enough it had not been shipped. Apparently they ran out of labels so they couldn't ship but gee, wouldn't you know that now the medication is out of stock. Really? Which one -- because in my previous calls it kept switching from Heartgard to Drontal being out of stock? BOTH. So they marked it as shipped (lie), apparently couldn't ship it (lie), and then said we can't because it's out of stock. In every call (I think there were 4 but maybe 5) to them I was told it'd be shipped within 2 days. Today I asked to cancel and refund my money. Sadly they took my $205 back on April 21 when I placed the order. They've never responded to any of my emails and on my first call to them they asked me my password so they could log into my account to adjust my order. I don't know what their problem is but they are lying to customers, pulling dirty fake shipping tricks, and apparently have no concept of order fulfillment.

Well this is a broken record and I too should of read the reviews. I placed the order and six days later they hadn't done anything. My vet had already faxed the prescription which they had evidentally lost. Then I had to call my vet to have them contact them AGAIN. Then I was promised my meds would go out 2nd day air and the next day I received a shipping confirmation that they were going out GROUND. I called AGAIN and they said, oh our mistake, we will call and try to change the shipment and call you back. They didn't do anything and didn't call me back. I had to go buy meds for my dog at my vet to get me by and I still haven't received what I ordered over 10 days ago. STAY AWAY FROM THIS PLACE!

I have a terminally ill dog with cancer and another with kidney failure- I ordered meds weeks before out to ensure they would not go without. First time I ordered and got run around and they were weeks later than promised I thought just a fluke. Second time, it is now almost 3 weeks and my dog ended up in ICU because I am out of meds and with thousands in vet bills, saving from online was important. I have yet to get anybody that speaks fluent english----where is this company? Every time they say it is a problem with their distributor and promise a shipment next day. I called them again on Friday 23rd going into a 3 day holiday weekend frantic I have no meds yet. They finally said they would guarantee an overnight shipment to arrive Sat. I stayed at home all day canceling plans waiting for meds... never came. Called today 5/27 and told that there was no documentation of either of my calls on Friday (what a surprise) and there was no way they could or would ship overnight in this case. I was lied to intentionally by a cust svc rep just to get me off the phone! STAY AWAY- THIS IS A SHAM COMPANY AND now I am worried I have bought not original products...

I ordered GlycoFlex II for one of my dogs and Revolution Flea meds for 3 dogs and 1 cat. My order supposedly shipped on Sep. 12, but I have not received it. They charged my card though. When I called about it on Sep. 19 they said USPS lost the package and that they had reshipped my stuff on Sep. 18 with UPS. They were suppose to call me back with a tracking #. Never got a call back so called today (Sep. 20) and they said the package had reshipped this morning, but they could not give me a tracking #. When I pressed for one and told them I really needed the flea meds the operator hung up on me. Called back and got the same person (Diana, operator # 201). I asked her to speak with a manager and she said she was the manager. I said I would prefer a refund at this point she said ok she would cancel my order and give a refund. I asked about the package that she said had already shipped this morning and she said it hadn't shipped yet! I cancelled my credit card and filled a claim just now. This company lies and are a bunch of crooks.

TERRIBLE. Wish I read the reviews because it seems like the same ol' story.

Sep 24th- ordered medication
Sep 24th- credit card charged
Sep 24th- Order faxed over to my vet which was then Faxed over that same day
Oct 10th- still nothing, had emailed with no response
Oct 12th- finally got a response saying there was a delay and shipment was being sent out 24-48 hrs
Oct 13th- asked for Fedex Tracking #. No response
Oct 15th- called and asked for tracking. Person on the phone didn't speak English well, said, " im so sorry that someone told you it was on the way. It's not". When asked if I wanted it to get sent ASAP even though they have zero customer service and nobody ever gave me a straight answer, I was told that they couldn't guarantee delivery. Are you kidding me? Asked for a refund
October 28th- still don't see my refund. This is BULL$#*!

DO NOT order from these people.

Very frustrating. When I placed my order they charged me twice through paypal. When I alerted Paypal they refunded one of the payments but then AllVetMed kept the second payment and marked my order cancelled. It took about a week and three phone calls to get AllVetMed to repoen the paid order. It took them a day or two to send a fax to my vet. My vet's staff said that they replied their approval within two hours and I believe them but AllVetMed said that they did not receive it until a day and a half later, and that it arrived a half hour after AllVetmed closed for the evening. They promised to ship the next day. Two days later still no shipment, and they claimed it was because they were still awaiting approval from my vet. When I gave them the above story they switched to saying that they had the approval but that by mistake they had not forwarded it to shipping. They promised it would ship the next day. Two days later still no ship. I called, they were out, expecting to receive it 3pm the same day and would ship before the next morning. Next morning, still no ship. I cancelled the order. This was Wednesday. I re-ordered from petmartpharmacy.com who had a low price, free shipping, helpful staff and got the pills to me by Friday.

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