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Allivet has a rating of 3.2 stars from 4,209 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Allivet most frequently mention customer service, great prices and free shipping. Allivet ranks 105th among Pet Meds sites.
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I've been ordering products from Allivet for months now and I always get the delivery right on time. Can't beat that!
I will never purchase from this company again. Ordered Insulin on Monday, received it Tuesday warm (insulin is always shipped cold and has always been shipped cold by Allivet) when I called customer service they quickly said they would re-ship. So Wednesday they re-shipped it for Thursday delivery. We never received it. When I called them on Friday they said they would re-ship AGAIN it Monday so we could receive it Tuesday. When I explained that I had ordered it in plenty of time so my dog wouldn't run out but because of their incompetence twice my dog would be out of insulin for 2 days!
They did not care.
No care for pets just worried about the policy.
No desire to fix the problem.
No responsibility for the problem.
They just kept repeating the policy over and over. A complete disgrace in customer service and follow through. They blamed UPS but when we called UPS they said that the package had never entered their facility. So it wasn't shipped the second time all. They lost my business forever and at $200/month that is a pretty big loss.
Sadly this is my second go-round with congestive heart failure, they have been very helpful and compassionate.
After losing our first order and our dog had to be w/o meds for 2 weeks, they did a much better job fulfilling this order and shipping it quickly. Thanks.
I like this website simple, fast and so cheap to buy online pet medicine. I wish I visited this site two years ago. I save $60 a year. Those pet rebates does not work and on them they automatically deducted all rebates plus free shipping no hazzle buying online.
Extremely happy with their service. Very prompt communication between them and my veterinarian. They save me quite a bit on RX scripts than my primary vet.
I discovered Allivet when I was trying to find a lower price on Bravecto for my furry kids. They where 10 dollars cheaper per pill AWESONE! Plus they contact your vet for you which is a major help. When I had to contact Customer service they got back to me quickly and resolved the problem quickly.
Would recommend
Great, simple & easy is the best way to describe this company. Simply lay placed our order which they confirmed with our vet and we had our dogs prescription within days. Bonus... the cost is much cheaper than the vet and we saved even more by placing it on autoship!
Using Allivet is so convenient and easy. I love the fact that the website retains your order history and you can go in and simply check a box to order items previously purchased. Literally takes a minute to complete your order. LOVE IT!
I have been buying my dog's medications through Allivet for about a year now. I have always received very courteous customer service. I receive my products in a timely manner and I appreciate that. My veterinarian was the one who first suggested that I try Allivet and I am glad she did. Thank you.
Ordered the medication for my cat and got it in record time. THe service was affordable and convenient. Did not need to contact customer service.
I like the auto ship on allivet. Dont need to worry about placing a order in time. The prices are the lowest I can find on my dogs medication.
My last order took a while to get to me. Make sure you order 10 days to two weeks ahead to get when you need it.
Was very pleased with the price and the quickness in which i recieved the meds. Vet was notified and no questions were asked so it was safe to assume Allivet has a good reputation.
Have ordered prescription meds for my dog twice because it was considerably cheaper than at the vet. Both times Allivet has contacted the vet and got the prescription from them for me. Shipments were also speedy.
Save me a lot of moneyI really appreciate being able to afford my dogs medicine now that help me so much
Super happy so far with our shopping with allivet.com. Our dog requires two different medications in his old age and on allivet.com they are the cheapest we can find and ship very fast. So happy to have a site we can easily order from to keep his meds in stock at our house!
I have 4 dogs so monthly nexgard and heartgard can get super expensive (from my vet I was paying 250$+ a month!) and they always took so long to fill everything. Now I can just go online, order multiple months at a time and then be done with it. No more sitting in the waiting room. No more huge expenses. And I love the loyalty points system thats in place. Thank you Allivet for making my life that much easier and affordable!
Answer: They advertise medications with photos of the manufacturers' packaging. However it seems that when a customer gets the meds they are not in the original packaging. There is really no way to verify that the meds are either authentic (as opposed to counterfeit) or that they are not expired. Individual tablets are not stamped with dates. When they failed to send me medication in the manufacturer bottle, I contacted my credit card company, then ordered from a different vendor.
Answer: Hello Blanche. Please send any pharmacy type questions to customercare@allivet.com and you will promptly get a response!
Answer: Hello Lila, Yes, we are a registered pharmacy with the NABP, which you can verify here: https://nabp.pharmacy/programs/dotpharmacy/ by searching the list for the DBA Allivet We source all our product directly from the Manufacturer.
Answer: Hi Nicole, we are a registered pharmacy with the NABP, and are quite well known. I'm not sure where you are located, but we ship within the continental US.
Allivet pet pharmacy is a national online retailer of prescription pet medication, pet supplements, horse care products, and veterinary supplies for more than 20 years. Allivet carries a large selection pet products including, pet medications, vaccines and pet supplements for joint care, dental care and more. Allivet carries popular items such as Fronline Plus, Hartgard, Comfortis and Trifexis and also supplies hard to find medications at the lowest prices. You can find comfort in knowing that our pharmacy has been awarded the Vet-VIPPS certification of approval by upholding the highest pharmacy standards.