Allianz Life Insurance

My father has a LTC policy through Allianz and has had for over 20 years. Now, when he is needing to draw benefits from this policy they are not paying and keep saying that more information is needed, but they have everything! Never return any calls just random letters. It's been over a year! Very frustrating.

My in-laws both passed in 2023. We've been working with Allianz for over 7 months to get the life insurance payout. We keep getting letters says they need more information. Same issue every month with every letter even though we've sent several copies of the requested documents. When we call they tell us they are missing this one form. Once we explain that we've sent it in already they look at the notes and say that they do in fact have everything they need and a payout is forthcoming. And a week or two later we get another letter and we start all over again.

This company is a huge scam, they even had a 6 billion dollar lawsuit against them which they lost. They will not approve your claim no matter what and their customer service is extremely rude and ineffective. I've had to file several BBB complaints, a trustpilot complaint and now a complaint with the insurance regulating agency and I still haven't got my money back from an event I was unable to attend.

NO ETHICS! HORRIBLE... HORRIBLE COMPANY. We bought a good long term care police early. We were in our early 40's and bought in October 1999. They stopped selling long term care insurance in December 1999. NOW... after all these years of faithfully paying our annual amounts I just received a letter, and they are raising our annual amounts by 300% from the original. REALLY... they are only supposed to be able to raise if it is across the board... A. K. A. everyone... really... we were in our early 40's how many policies do you really think they have in addition to ours. Let's see... take your money for years... then raise it so much when there are so few left you want to cancel. Is that ethical? NO... dishonest YES... do NOT trust this company. PERIOD! DISHONEST, LIERS AND COMPLETELY HORRIBLE.

Fully satisfied.

Was dealing with them on different occasions and have never been disappointed. Don't understand why do they have negative reviews here...

I am free of a 10 year contract for my IRA with the organization Allianz Life within which their sales person made sure the selections made resulted in promises of bonuses for signing up for a product called Infinidex 10. Even though the owner of Allianz contract meets their commitment on the contract term the bonus is forfeited if they want to leave before 'end of life'. The contract language is such that the average person would not be clear on it and the agent 'selling' it explains it in a way that makes it sound so clear, so they get paid their bonus and a decade later the contract owner is 'shocked' to find out they have gained almost nothing and will not get what is expected. No one so far has been able to crack the code of legal gibberish and charts and the like. Allianz seems to operate just inside legal allowances. Big Corp wins again and the regular worker gets little to no reward for the use of one's money for a decade as Allianz assets. Woe to the one by whom the offense comes. Sad experience.

I did not use this company for life insurance, I used them for insurance on tickets to a ballet. I booked tickets through ticket-center to the ballet to see the Nutcracker in December 2017. I purchased insurance on the tickets in the event I could not make it due to weather or a work situation (because it was our busiest season). Low and Behold two weeks before the ballet a work situation did happen and I reached out to ticket-center first and they told me to contact Allianz for a refund since it would be covered through them. When I contacted Allianz they said that I could not get a refund unless my workplace was on fire or something or a death. Weather, work, travel, etc is NOT covered at all. Why would I spend an extra 100 to ensure that I would be taken care of if nothing is actually covered? I felt scammed, but in the end, I made it work so that I could go because there was no way I was losing out on 500 + dollars. However, if I ever use ticket-center or master or any of those ticket sites, I will never again purchase the insurance, as it is a waste of money and time.

I opened an annuity several years ago and just recently wanted to add more money to it. The representative ended up opening another annuity instead. I figured not a huge deal, I'd live with it, but when I tried to reach my representative about it, I couldn't get ahold of her for several weeks and then by the time she did get back with me, I'd already figured out what I needed after doing lots of research on my own. I retired a few months ago and asked for the smaller annuity to be surrendered. I filled out all the paperwork that I could find on the Allianz website and mailed it in. 3 weeks later, I receive a letter in the mail stating that I missed a filling out and turning in a page. I then filled out the paperwork yet again and uploaded then to their server. Another couple of weeks go by and still hadn't heard anything, so I called and am told that they were having a hard time reading my documents and needed to verify that I was the person requesting the surrender and I stated that " yes" I requested it. They stated it would take 7-10 business days for the direct deposit. 2 more weeks go by and no deposit. I call back and am told that the 7-10 days, is processing days and the deposit will be after that. Another stinking week goes by and still no deposit. I call Allianz again and am now told that they will make it a rush/ top priority. Every single person that I have spoken with, is Indian and they're obviously outsourcing their customer service. I figure that's what the delay is from, the outsourcing has to then be turned over to the actual company. My suggestion would be to not open any accounts with this company, they try to keep your money and won't let you have it!