Alliant Credit UnionReviews 4

I have been a member since 2016 and used to sing the praises of Alliant, but have noticed the last few times something needed escalation it seems to go to a void and die, to the point that I'm now opening an account elsewhere. The most recent example was after some fraudulent activity occurred, all my account numbers were changed and a new expedited debit card was to be generated.

After four days, nothing appeared on the site about a new card so I called again, the lady I spoke to said she could see the notes about an expedited card with no fee, so she sent it on to the team that was to handle that and I would have an email by the end of the day with tracking info. It's now the next day and nothing.

Their first-tier customer service is generally a good experience, but anytime something needs to be escalated beyond them it seems to fall into a black hole.

Denied car loan for $12k with 1) credit score over 740 x 3 credit agencies; 2) substantial savings; 3) full time job x 5 years; 4) credit history x 7 years. My DTI calculation: 34%, well within industry standards for loan approval. Alliant DTI calculations: 80%! That calculation has us not eating. Tried contacting loan department for explanation. Blown off x 2 times with boilerplate, denial email--female agent wouldn't even speak to me on phone! Customer Service tried picking up pieces (yes, we have money in this shady institution... but not for long) by saying loan associate quoted "school loans" as root of denial. Recommendation: Find any, other financial institution to do business. Bank of America's track record, for example, is very sketchy; but BofA outshines these spinners by 300%! Not my idea of a credit union working for its members.