From the business
All Filters LLC is an online retail company, offering a wide range of filtration products. Our stock of products include both OEM products and our own premier line of high quality products under the brand SpiroPure. This includes furnace air filters, refrigerator filters, pool & spa filters, whole house filters, carbon filters, sediment filters, and many more water filters and other filtration products. We offer the lowest price on our filters every day, resulting in big savings for our customers. For even more value, customers can take advantage of one of our greatest discounts by purchasing in a Super Value volume quantity.
Not only do we work hard to make All Filters a one stop shop for all of your filtration needs by providing one of the largest and best selections of filtration products, but All Filters also strives to provide customers with the best shopping experience available on the Internet. Our comprehensive website offers easy-to-navigate web designs and cutting-edge tools like Email Reminders to provide the easiest, most convenient experience for our customers. Our highly accessible customer service team is available 7 days a week to help assist you with whatever questions and concerns you may have regarding your filter purchases. Shipping with us is fast, with most orders shipping the same day they're placed. We also offer free shipping on many Super Value packs as well as on all orders of $99 or more.
All Filters Reviews Summary
The company enjoys a strong reputation for quality products and reliable service, with many customers praising the effectiveness and affordability of their filters. Customer service is frequently highlighted as a strength, with representatives noted for their helpfulness and responsiveness. However, some customers have expressed concerns regarding shipping delays and issues related to tax exemptions during checkout. Additionally, there are occasional challenges with product compatibility and the returns process. Overall, the feedback reflects a generally positive sentiment, with many customers committed to continued patronage due to the company's dedication to customer care.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Not sure why I was charged a shipping fee?
Tried the Chat feature, but I wasn't allowed to ask/type the question until the Chat ended.
Easy to order fast delivery very pleased with order
I order a filter every 6 months. As always, thank you for the fast shipping and perfect product packaging. And the customer service is also perfect. His name is Joe P.
I want to thank Joe P for helping me with my order.
Ordered the incorrect filter and Maecee helped me identify the problem and correct my mistake. Refund process was easy and she provided a link so I could order the correct filter.
Great experience!
Zoe P. Immediately answered my e-mail about my order concerns. The info she supplied me more than I asked for. This is not my first order from All Filters and there will be more. A big thank you to Zoe, she made my day.
Ordered a filter for my refrigerator from All Filters easy to navigate website. When I had a problem with delivery from FedEx, customer service representative, Maecee (from All Filters), said she would check with FedEx and see what was happening. I received the filter shortly after our call. Maecee was very helpful and a pleasure to deal with. I would order from All Filters again.
I ordered a water filter for my refrigerator and when it arrived I discovered it was not the right filter. I wrote an email to the company and was surprised to receive an almost immediate reply from Maecee, who 1) provided a full refund w/o having to return the filter, and gave me the correct filter number and web page.
Couldn't ask for better
Maecee, Allfilters rep. Was very knowledgeable and understanding on the issue I was having with my pool filter.
I ordered the wrong refrigerator water filter from this site due to a logistical mix-up. Customer service (Zoe and Maecee) were incredibly helpful and helped me get the right component. Will definitely use them next time I need to replace them!
Zoe from AllFilters was knowledgeable and very helpful getting my filters order straightened out. Refrigerator water filters, it seems, have a manufacturers number and a more generic number. The two don't always translate correctly it seems. Zoe walked me through the process of returning the filters I had ordered, which were not correct, and getting the filters I needed. If only customer service were always this responsive!
I ordered a refrigerator filter from All Filters which was supposed to be the correct one for my unit. When I went to install it, however, it wouldn't fit. I contacted All Filters and immediately received a response from a representative, Maecee. She promptly issued a refund and the problem was resolved. I highly recommend this company.
I bought a water filter online from allfilter.com but it doesn't fit my refrigerator at home. So I filled up the return request and got email from Maecee who asked me for the reasons. After I explained the reason she said she will refund the money to my account and I don't need to return the filter. It's not expensive. But that's the best return policy I have ever seen.
We ordered 2 pool filters, and they were delivered damaged. I sent an email to explain about it, and was told to send photos, which I did. I was told that I would receive a refund for the product. Maecee, got right on it answered each time I sent an email, she promised to refund the money for the product. And, she was really speedy about it. I was so amazed that I think I talked to everyone I ran into about it. She is a jewel, and All Filters is so blessed to have her working for them.
It is still my opinion that the return policy is inferior, but I did finally get the custom filters I ordered. (It took 2 weeks of sending photos and emails to prove they made an error and sent me the wrong items.) I am happy with the filters I received and feel they are good quality in relation to their price.
Ordered from this site 4-5 times and thought I had found an A+ company. I recently placed another order and they sent me the wrong item. I have learned the return policy is beyond ridiculous. They act like I made the error. I have had to send several photos over a week long period of email and phone correspondence. Their photo requests are inconvenient and time consuming. Now we are a week later and I still dont have the filters I paid for ($216 worth) and the 'return' is still in review. The manager I spoke to (Jay Sereno) was not helpful and offered no compensation for the delay of my shipment or the time I have spent trying to get my ordered filters. When I pressed him for partial refund, I was told I could get a discount coupon for a future order. Nope, dealing with this company is a gamble I wont take again.
Maecee was extremely helpful with an issue I recently thought I had with my order. It turned out to be my mistake. I am happy this company sells their filters in multipacks which saves me time and money.
Placed my order on the 16th. Was told the 22nd. Then the 23rd now allegedly the 25th. Was told the order was coming out of Salt Lake City. Nope other side of the country in South Carolina. I'm sure that has to do with the delay. Ordered from somewhere else and got them in 2 days. Told them I would be turning them and said I couldn't cause they are special order. Do not do business with this company
I ordered a couple of filters that were supposedly an off brand replacement for Water Pur KW1 filters. Allfilters was very cooperative to issue a refund as apparently the off brand company mis-advertised them to replace KW1 filters. Great people to deal with, especially Maecee.
I ordered 6 air filters from this company. I received a box that was clearly damaged and all of the filters were damaged (very bent). The customer service rep tried to tell me that being bent was just aesthetic and would not affect the performance. This is not what I was told by AC technician. I sent several e-mail and pictures only to be asked if I would be willing to pay 50% for the damaged goods. I said absolutely not and never heard from them after that. I wanted a refund and return label to send back and they never responded. DO NOT ORDER FROM THIS COMPANY. It's a scam. I've contacted credit card company to dispute this charge and hopefully will get some results. I can't believe a company like this is allowed to stay open!
Ordered 24 of the P5-478 filters and they came in just fine. Just what I ordered and in good packing.
Shipping time was normal and the price per filter was a bargain.
Ordered 8 whole house water filters for a value of $150 to keep the house stocked up. They sent a size that was too large but I didn't notice right away because I didn't actually need to replace the filter for a bit. When I finally needed to replace one I noticed they were a little too big. Every filter is still perfectly new and in its original packaging. Because we were a week beyond their "30 day return window" there is nothing they can do for us. We are stuck with these filters that are useless to us without any compensation whatsoever. All I wanted was to swap them with the correct size filter and they won't even entertain that. Their customer service reps took a mocking tone when I even presented the idea of an even swap. The manager was no better. Never, never, never again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members