Joe M.

Ordered 8 whole house water filters for a value of $150 to keep the house stocked up. They sent a size that was too large but I didn't notice right away because I didn't actually need to replace the filter for a bit. When I finally needed to replace one I noticed they were a little too big. Every filter is still perfectly new and in its original packaging. Because we were a week beyond their "30 day return window" there is nothing they can do for us. We are stuck with these filters that are useless to us without any compensation whatsoever. All I wanted was to swap them with the correct size filter and they won't even entertain that. Their customer service reps took a mocking tone when I even presented the idea of an even swap. The manager was no better. Never, never, never again.