Sitejabber Website Reviews and Complaints
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AlibrisReviews 100,437

4.7

About the Business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
783
value
8,470
shipping
8,459
quality
8,454
This company responds to reviews on average within 1 day
Michigan
1 review
0 helpful votes
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Located a hard to find book at a lower price previously listed here and on other sites. Bought it just after it listed!

Date of experience: January 16, 2021
Colorado
1 review
0 helpful votes
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So far?
January 16, 2021

So far? Good! Just wished only 1 shipping charge per order. Excited to receive my orders!

Date of experience: January 16, 2021
Washington
2 reviews
0 helpful votes
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So easy with PayPal!
January 16, 2021

So easy with PayPal! I will definitely start using this site!

Date of experience: January 16, 2021
Pennsylvania
2 reviews
0 helpful votes
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~~~
February 15, 2021

~~~

Date of experience: January 16, 2021
South Carolina
1 review
0 helpful votes
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I chose all my books, did not close out, simply went to another page by opening another window. When I went back, all my choices were gone and my cart was empty. This included many books. I had to start over.

Date of experience: January 16, 2021
Montana
2 reviews
0 helpful votes
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Great search feature, made it easy to find what I was after, with a range of prices I was looking to find.

Date of experience: January 16, 2021
Illinois
1 review
0 helpful votes
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Very easy prices when ordering
January 16, 2021

Very easy prices when ordering. Processing and shipping cost fair.

Date of experience: January 16, 2021
California
1 review
0 helpful votes
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Did not show shipping price until check-out
February 15, 2021

Did not show shipping price until check-out. :( Shipping price and options should be displayed on item listing page like on Amazon and ebay.

Date of experience: January 16, 2021
Virginia
1 review
0 helpful votes
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Great so far
January 16, 2021

Great so far. Books a little pricey, however this for a specific gift.

Date of experience: January 16, 2021
Michigan
1 review
0 helpful votes
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Always have liked the Alibis customer service
January 15, 2021

Always have liked the Alibis customer service. Thank you. Appreciate the ease of finding all the books I can't always find any where else.

Date of experience: January 15, 2021
Ohio
1 review
0 helpful votes
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Love shopping with you
January 15, 2021

Love shopping with you. Shipping is always quick and you have puzzle books I can't find anywhere else.

Date of experience: January 15, 2021
Florida
1 review
0 helpful votes
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Your audiobook cds have never failed to function
January 15, 2021

Your audiobook cds have never failed to function. Thank you
This evening the experience was easy peasy

Date of experience: January 15, 2021
Illinois
1 review
0 helpful votes
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Often takes too long for the item to be delivered to the carrier for shipping

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 15, 2021
North Dakota
4 reviews
0 helpful votes
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Availability of titles I wanted was very good and the price was what I looked for.

Date of experience: January 15, 2021
Minnesota
1 review
0 helpful votes
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Awesome selection of books, had exactly what I needed for my research project and for a reasonable price! Keep up the good work!

Date of experience: January 15, 2021
Arizona
2 reviews
0 helpful votes
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Found the book I was looking for at an AMAZING price!
Checkout was quick and easy... will come back to Alibris for future purchases for sure!

Date of experience: January 15, 2021
Minnesota
1 review
0 helpful votes
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I love shopping with Alibris
January 15, 2021

I love shopping with Alibris. Good books at an amazing price. Thanks for helping me expand my library!

Date of experience: January 15, 2021
Arizona
1 review
0 helpful votes
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Easy to shop and always a quality books and service

Date of experience: January 15, 2021
Wisconsin
1 review
0 helpful votes
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I am sending this order directly to my brother, but I would feel more comfortable if your form also asked for my name and address, in the event of any complications. Thanks.
--Jean Lang

Date of experience: January 15, 2021
Texas
1 review
0 helpful votes
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Good prices, reliable, and a vast selection of college books.

Date of experience: January 15, 2021