Sitejabber Website Reviews and Complaints
business logo of Alibris

AlibrisReviews 102,058

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey star
grey star
grey star
grey star
grey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
802
value
8,866
shipping
8,856
quality
8,850
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Massachusetts
1 review
0 helpful votes
Follow Laura Z.
Unfollow Laura Z.
Send Message
Share Review
Report Review

This is the fourth copy of The Joy of Home Winemaking I have purchased. I taught and shared with friends and family, but lost my copy in the move. Glad to find it inexpensively here. I plan to make a batch of sparkling Rhubarb with a new friend I have found here in Maine.

Date of experience: May 8, 2021
Texas
1 review
0 helpful votes
Follow Claudia C.
Unfollow Claudia C.
Send Message
Share Review
Report Review

Easy to find what I needed at a reasonable price. Thanks.

Date of experience: May 8, 2021
Washington
1 review
0 helpful votes
Follow Joe G.
Unfollow Joe G.
Send Message
Share Review
Report Review

Found movie i wanted
May 8, 2021

Found movie i wanted. Bought it. What more can there be to life?

Date of experience: May 8, 2021
Tennessee
2 reviews
0 helpful votes
Follow Mary Y.
Unfollow Mary Y.
Send Message
Share Review
Report Review

Always fast
May 8, 2021

Always fast. Never received a bad book. Thank you!

Date of experience: May 8, 2021
Florida
1 review
0 helpful votes
Follow paul I.
Unfollow paul I.
Send Message
Share Review
Report Review

Payment method did not show place for different billing and shipping address

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 8, 2021
Kansas
1 review
0 helpful votes
Follow Jennifer J.
Unfollow Jennifer J.
Send Message
Share Review
Report Review

Went to look for additional items to add to my cart for free shipping and lost all my previous entered information. I am also not sure I had a change to select my username unless it was my email.

Date of experience: May 8, 2021
Texas
2 reviews
0 helpful votes
Follow Kara K.
Unfollow Kara K.
Send Message
Share Review
Report Review

It was easy to find the book I was looking for AND the price was RIGHT! Very pleased to have access to used books again since all of book stores have been pretty much closed down-!

Date of experience: May 8, 2021
Tennessee
1 review
0 helpful votes
Follow Kyla I.
Unfollow Kyla I.
Send Message
Share Review
Report Review

Easy to find exactly what I was looking for and easy to order

Date of experience: May 8, 2021
Louisiana
3 reviews
0 helpful votes
Follow M. Z.
Unfollow M. Z.
Send Message
Share Review
Report Review

Great website, easy ordering, and lots of choices!

Date of experience: May 8, 2021
Florida
1 review
0 helpful votes
Follow Donna E.
Unfollow Donna E.
Send Message
Share Review
Report Review

Excellent price for this used book! I can't wait to receive it.

Date of experience: May 8, 2021
Canada
1 review
0 helpful votes
Follow Milaina P.
Unfollow Milaina P.
Send Message
Share Review
Report Review

I was sent a coupon code with my last order that expires May 24. When I attempted to use it today, I was told it had expired. So I had to sign up for emails (again) with a separate email account to get a coupon code to use. Very bad form, Alibris. I'm a regular customer who spends hundreds a year on research books. Not getting $5 off with a coupon code that should work is really irritating.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 8, 2021
Missouri
1 review
0 helpful votes
Follow Don K.
Unfollow Don K.
Send Message
Share Review
Report Review

The most difficult books I have found here, reasonably priced, and accurately described

Date of experience: May 8, 2021
Washington
1 review
0 helpful votes
Follow Ruth D.
Unfollow Ruth D.
Send Message
Share Review
Report Review

1st time user
May 8, 2021

1st time user - clear & efficient process. I'm not v computer-savy, so it's saying a lot that navigation was concise & easy. Good experience overall. Thanks. RMc

Date of experience: May 8, 2021
Arizona
1 review
0 helpful votes
Follow jon L.
Unfollow jon L.
Send Message
Share Review
Report Review

Great Place to buy books
May 8, 2021

Great Place to buy books. Large selections cheap and easy to buy and very fast turnover.

Date of experience: May 8, 2021
New Jersey
1 review
0 helpful votes
Follow Laurie K.
Unfollow Laurie K.
Send Message
Share Review
Report Review

High shipping rates
June 6, 2021

High shipping rates. Your rates could be better for standard shipping and lower for additional books ordered.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 7, 2021
Florida
1 review
0 helpful votes
Follow Patricia E.
Unfollow Patricia E.
Send Message
Share Review
Report Review

Just ordered
May 7, 2021

Just ordered. Hasn't been received so I can't really comment on that. Would be great if you would give explanation of book grading

Date of experience: May 7, 2021
Utah
1 review
0 helpful votes
Follow Mark C.
Unfollow Mark C.
Send Message
Share Review
Report Review

I've shopped Alibris for years
May 7, 2021

I've shopped Alibris for years. This is usually my first stop when seeking certain materials.

Date of experience: May 7, 2021
Georgia
1 review
0 helpful votes
Follow Lisa Z.
Unfollow Lisa Z.
Send Message
Share Review
Report Review

I'm ordering the same book from a different seller as the first one was lost in the mail. Hopefully I will receive this one. Otherwise, I am very happy with the purchase I have made.

Date of experience: May 7, 2021
Minnesota
1 review
0 helpful votes
Follow MaryAnn F.
Unfollow MaryAnn F.
Send Message
Share Review
Report Review

Generally good but for CD audiobooks information provided could be clearer such as abridged/unabridged and format.

Date of experience: May 7, 2021
Georgia
1 review
0 helpful votes
Follow Mayra Z.
Unfollow Mayra Z.
Send Message
Share Review
Report Review

Always found what I'm looking for at a price that exceeds the expected savings!

Date of experience: May 7, 2021