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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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Wow I found everything I was looking for and at not a bad price
Exactly what I was looking for.
I cannot believe you have so many copies!
Smooth transaction which is especially important to elderly who are not tech
Good prices on books, but shipping is too expensive
Love alibris! Usually has the obscure books I'm looking for for research
Pretty good so far, lets see what the future bring
Alibris and the stores they work with are very customer oriented.
Alibris takes care of their customers. I have had a good experience each time I have used their service.
I was able to find the books I wanted so I gave you 5 stars. But your delivery dates are just awful. It is the reason I mostly use Amazon. I get the books I want in a day or 2. Not 11 days or more.
I need this book in less than 1 week but you don't offer fast delivery.
By the way I can't read font that is gray... I guess that information is not important. Bad website! You discriminate against older adults and those who are visually impaired
Waiting for for my order to be received before I give a complete rating.
Site is easy to navigate and service is very good.
Fastest, best selection. Always able to find books out of print.
The books I chose were all available from one dealer which helped me with the shipping and handling costs.
The books I was looking for were available for purchase.
The books I was looking for were available, although I had to purchase from various vendors.
This is slowing me up and I have many orders to complete.
This is my favorite online bookseller. The experience is simple and easy every time. Do yourself a favor and take a vacation from that other website. You may enjoy it.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.