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Alibris enjoys a strong reputation among customers for its extensive selection of books, particularly rare and antiquarian titles, coupled with competitive pricing and reliable service. Many users appreciate the straightforward pricing structure and flat-rate shipping, which enhance their shopping experience. However, some concerns have been raised regarding the checkout process, including difficulties in changing shipping addresses and the requirement for lengthy reviews, which can be frustrating. Overall, while customers express high satisfaction with the platform's offerings, there is room for improvement in user interface and customer support aspects.
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A very smooth and efficient operation, no problems so far
Initially I was alarmed that the shipping address was so late in the process. An exchange of emails eventually sorted that out.
Discount/voucher taken off cost, then removed during purchase
Just worried about filling in information and buying on line
Search feature actually works & checkout was very easy to navigate. Brilliant.
Shipping fees have increase dramatically and still you don´t seem able to deliver half of the books i order. For the money you charge you should be able to give a better service (i. E. orders with tracking number)
I put a book in my basket, and when it came to the checkout I had to log in. My basket was then lost, and the book was reserved in a basket I couldn't access. Frustrating!
Enjoyed this book which I purchased last month and have ordered another copy to be sent to a collogue who has worked with the author back in the 70's
A simple site to use – and shipping is far cheaper than other sites,
Easy to use site, doing this for my blind brother.
It was very easy. I was helping my blind brother to order these books.
This is a pointless question - it all depends on how quickly and reliably the books actually arrive, and the condition they are in.
Order seems to have gone through, but the payment process appeared to have more stages/pages before the final click.
You are rare and wonderful! I have obtained many books from you that mean a lot.
All the best to you and your good work!
Sincerely
Sissel
I think the most difficult part of ordering from Alibris is Logging in! Always a good place to go for books.
Love the range of books available and reasonable prices for books and shipping
Very inexpensive way of reading a book series. I prefer a book to ebook.
Always use this site - some delays with arrival now & again which have been dealt with promptly
I was kindly introduced to this bookseller by another explorer who follows trials left by writers - thank you for helping me find treasures
I found was i was looking for, best price so far. Shipping also not that expensive as usual.
Sometimes orders are damaged and discs are scrached. A good way to damage artworks is to push your finger nail to covers soft spots, so artwork rips.
Really needs to work on making the shipping costs clearer per shipper. Generally Alibris could do with a good UI person looking at the workflow.