Alibaba has a rating of 4.6 stars from 13,116 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.
First-time Alibaba purchase: Great selection, easy communication, needs improvement Pros: Huge variety of products - Found exactly what I needed! Communication with sellers was smooth - Easy to ask questions and clarify details. Cons: Limited payment options - More options like AliPay or even crypto would be helpful. Seller data accuracy - Some listings had incorrect pricing or minimum order quantities. Overall: Positive first experience, but Alibaba could improve by offering a wider range of payment methods and ensuring seller listings are accurate
The machine we ordered came damaged, we did everything we would have if dealing with a US company, taking pics and videos,etc but Alibaba keeps stringing us out with further documentation now we are close to 3 months out with no resolution, a broken crappy machine taking up space in our warehouse. This is the 1st and last order our firm with do with Alibaba. I'm learning what I should have known - there is a reason they are cheap. I would advise staying away from Alibaba.
In general prestatia Alibaba este buna.Sa nu ai ghinionul sa ajungi la revizuirea unei comenzi, atunci Alibaba nu mai este impartial,este de partea firmei chinezesti. Am avut parte de asemenea experienta.Am aratat ca vinzatorul este de rea credinta,a expediat marfa la o adresa din USA, eu fiind din Romania. Raspunsul Alibaba-marfa a fost predata la destinatar. Asa am pierdut 360 $, cu toata asigurarea de care fac atita reclama. SA VA FIE RUSINE.
The company has a Trade Assurance claiming it is in place to protect buyers, it does not, it more over protects the merchant. I purchased epoxy from Dongguan City Force New Material Co. LTD should anyone want specific details, please feel free to reach out on this very toxic garage material
Tip for consumers:
Stay clear of this horrible epoxy
Products used:
epoxy from Dongguan City Force New Material Co. LTD
Alibaba, from my point of view, is the best platform in this world which is helping users to start an e-commerce business. The system of payment is really safe, and in case of issues, you'll get the best assistance and your case will be resolve in the good way. I have already recommended this website in my country to more than 1000 people. Alibaba is my best and only platform I'm using for my own business. I met good persons with whom I'm collaborating for more than 5 yeas now
This Company has literally been putting my daughter through college! My sales on their Items just blow out the door here locally in Texas! ALWAYS Great Quality and Fantastic Pricing! Working with William is wonderful :) $$$
Tip for consumers:
This is the BEST company I have ever dealt with! HONEST, RELIABLE AND FANTASTIC SERVICE!
Products used:
Playing Cards, Flags, Tumblers
Perfect job first dealings. I am so impressed. Please keep it.
The communication channel is very professional. Well done.
Tip for consumers:
The service was professional.
Products used:
All what I ordered
It is a pleasure to work within the platform, everything works well even for returns and reports. I feel pretty confident with your options.
Tip for consumers:
Becky Wu was my provider and advisor from Vanssa, she almost own this rating, there is good providers out there, but you have to find them, at least Alibaba bring me the tools to feel safe with everything.
Products used:
Smartwatches
Excellent experience with Alibaba - Chinese website.
Wide and diverse range of high-quality products.
Efficient and cooperative customer service in resolving any issues.
Multiple shipping options and prompt delivery.
User-friendly website interface and enjoyable browsing experience.
Providing user reviews and feedback to aid decision-making.
Good offers and discounts on selected products.
Continuous inventory updates with regular addition of new products.
Strong guarantees and return policies reflecting commitment to product quality.
Robust security measures for electronic transactions, reflecting a high level of trust.
Tip for consumers:
Excellent experience with Alibaba - Chinese website.
Wide and diverse range of high-quality products.
Efficient and cooperative customer service in resolving any issues.
Multiple shipping options and prompt delivery.
User-friendly website interface and enjoyable browsing experience.
Providing user reviews and feedback to aid decision-making.
Good offers and discounts on selected products.
Continuous inventory updates with regular addition of new products.
Strong guarantees and return pol
Products used:
Pieces of lab-grown diamonds
I was a bit nervous ordering with a new supplier and was going to submit a sample order first but decided to bite the bullet and order 1000 pieces straight away as they were a simple part and the mold cost was most of the price. They've just arrived and were perfectly to spec in both dimensions and the durometer of silicone requested (20A). Glad I got this company to produce the part and trusted them with the order. Will use again. Thanks, Sam for the quick replies to messages as well.
Products used:
Custom silicone product
The sweater I ordered from Alibaba surpassed all my expectations. The quality of the fabric is outstanding; it's soft, warm, and feels incredibly comfortable to wear. The color is exactly what I was looking for, and it matches the description perfectly. The delivery was prompt, and the packaging ensured the sweater arrived in pristine condition. Overall, I am extremely satisfied with my purchase from Alibaba and would definitely order from them again in the future. Highly recommended!
I recently had the pleasure of working with a supplier on Yiwu Chanlian Garment Co., Ltd., and I am compelled to share my extraordinary experience. From the onset, the professionalism displayed by the team was nothing short of impressive. They were not only easy to communicate with but also extremely understanding.
What stood out the most was their friendliness and helpful attitude throughout the transaction. It felt more like a partnership than a typical client-supplier relationship, which made the whole process very smooth. Every member of their team demonstrated a commendable willingness to resolve any issues that arose, ensuring that the order was not just delivered but was fully compliant with my expectations.
The shipment arrived exactly on time, a rarity in today's logistical challenges, which was a huge relief. The quality of the product was top-notch, reflecting the high standards of their work ethic and dedication to customer satisfaction.
I have been using Alibaba for my business sourcing needs for several years now and I am always impressed with the wide range of products available and the quality of service provided by the suppliers. The platform is easy to use and navigate, making it simple to find exactly what I need. The prices are competitive and the shipping options are convenient. Overall, I highly recommend Alibaba to anyone looking for reliable and efficient sourcing solutions.
Hasta ahora los vendedores son rápido para responder a las consultas en General. Mi consejo particular, no compren a ningun proveedor que lo contactes a traves de Alibaba, y Luego el vendedor te diga escribenos al Whatsapp de la empresa para un mejor servicio, No lo hagan! Es un Robo, ya me paso. Pero, General exceptuando ese inconveniente, La empresa en su conjunto parece muy orientada al servicio al cliente.
After searching for awhile for white piggy banks I found a company through Alibaba. This company was very prompt on responding and shipping out the order. I ordered 100 pcs. Last week and it was delivered today! You have to do your homework on these companies as some are not very reliable. I wish Alibaba would screen those bad companies and not let them advertise on their site. I will definitely do business with this company again. Just wish the shipping charges were less expensive!
Nicely packaged in compact case, each part enclosed in bubble wrap (2 batteries) to prevent accidental damage. Kit comes with 1 battery, so I ordered an extra battery, since I planned on keeping this unit if it worked well. Tested and had just enough power to wash away dried off mud and bird droppings. Has enough pressure to wash vehicle from 4 ft away. Did not come with any hose clamp to lock the water filter within the water bucket. Used 2 buckets of water to wash my car and I considered this to be the best pressure washer I have used so far. I highly recommend to anyone looking for a good one.
Tip for consumers:
Check to see what you are buying as kit is supplied with 1 battery only.
Products used:
48v Portable pressure washer
Alibaba will not support the end buyer if you have problems with the manufacture like in their heading. They will always side with the manufacture because that's how Alibaba gets paid buy what we purchase, they would be shooting themselves in the foot doing so. So buyer beware I spent 3 months fighting because our manufacture didn't build our product correctly, provided Alibaba with all the proof and they decided in the manufactures favor because they just want their money out of the deal. So you might as well go straight to the manufacture and save thousands of dollars buying direct.
I worked with Jack through the design ideas and revisions for several days. Super friendly and helpful to make sure the samples were up to my standards. Very happy with the end result of my jerseys. I received them faster than I thought. Would definitely order again!
It arrived a week early. Thoroughly and securely packed. This is a great product. Not warm even after 12 hours of operation. The UV/IR cannot be switched off, which I don't like, but the product is of excellent quality. Highly recommended
Products used:
Growlights
Very happy with all of my experiences on Alibaba, all of the companies I have worked with have been exceedingly helpful and the products are always good quality.
Tip for consumers:
Very happy with Alibaba site.
Products used:
Jewelry
Alibaba is hands down one of the most awesome website to find suppliers for products. One of the main reason I use there website is because they provide Trade Assurance which protects both buyer and seller. I've never had an issue processing a payment thru there website but be warned the fees for credit card transactions are pretty high.
I ordered a jacket from Alibaba a few months ago and it still sits in my closet like brand new still in the package. I ordered extra large and received a small with crazy note xl out of stock. Absolutely terrible, now what should I do? Return to China at my expense not fair to me. Plus I waited a month for it to arrive. Buy nothing from this ripoff store.
Tip for consumers:
I should have been contacted regarding the lack of xl sizes. I made no mistake, it was the fault of Alibaba.
Products used:
I am unable to use the jacket as it's about the size for a ten year old kid. Alibaba is a terrible outlet. How can we get satisfaction from China, we can't, we have to smile ☺ and lose our money.
Thank you jack ma for making this kind of e-commerce platform. Alibaba makes a secure business channel to do business worldwide
Products used:
Games and Toys gadget
Great communication and really helpful creating my designs. Definitely recommend and will be a returning customer.
Thanks again for your help!
Received exactly what I ordered, really fast shipping and I feel very safe buying in their website because of trade assurance.
Tip for consumers:
If your supplier has the Trade Assurance Stample, you can buy with no fear, there are very professional companies on Alibaba. Really liked.
Products used:
Beauty
Fast connections to high quality suppliers who can get you exactly what you need very quickly. Could not be happier.
Products used:
cords, lights, LEDs, thermostats, indicator lamps
Is easy to use, and helps us find good suppliers, supports you until delivery, for me it is the best
Tip for consumers:
non
Products used:
almost everything I buy to sell, if it's a mixed product one for men
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.