Flights get crew was old and tired, just unpleasant.
Plane was new! But dirty, and I dont mean a bag here or a peanut there. I mean full on coffee stains on seats and trays, I mean human sweat reading from seats! And when we got up in the air we found out why! The crew refused to lower the cabin tempature so we all had to bare it!
Try calling the airline once you reach NZ, I dare you! We gave up after 3 times with the longest wait over 25 min!
They are just mediocre at best, rude and to be honest, disrespectful of their customers money and time.
Nice food yes, clean planes - yes. But this is where the positives end, in Auckland my baggage was 2kg over limit and the air NZ staff forced me to throw away items from my luggage. I offered to pay excess and offered unlimited money a couple of times, they refused. Awful treatment of customers.
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