• Air New Zealand

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Overview

Air New Zealand has a rating of 2.5 stars from 6 reviews, indicating that most customers are generally dissatisfied with their purchases. Air New Zealand ranks 187th among Plane Tickets sites.

  • Service
    1
  • Value
    1
  • Shipping
    1
  • Returns
    1
  • Quality
    1
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
How would you rate Air New Zealand?
Top Positive Review

“Great service on board - lovely to flight”

Alison A.
5/14/20

We were lucky enough to complete a LON-AKL return flight before the COVID crisis essentially closed down international travel. We had very comfortable flights - great service for a Mum travelling alone with 3 kids. I couldn't fault it. Just sad to know they are no longer flying from LON-LAX. We will miss being able to book with them for the entire route.

Top Critical Review

“Try sleeping in your own sweat for 12hrs”

Ben K.
3/26/18

Flights get crew was old and tired, just unpleasant. Plane was new! But dirty, and I dont mean a bag here or a peanut there. I mean full on coffee stains on seats and trays, I mean human sweat reading from seats! And when we got up in the air we found out why! The crew refused to lower the cabin tempature so we all had to bare it! Try calling the airline once you reach NZ, I dare you! We gave up after 3 times with the longest wait over 25 min! They are just mediocre at best, rude and to be honest, disrespectful of their customers money and time. Never again!

Reviews (6)

Rating

Timeframe

Other

Thumbnail of user renbiby
1 review
0 helpful votes
August 30th, 2023

We could not travel to New Zealand due to not getting our visa on time despite applying for the tourist visa a month in advance (crazy long backlog at Immigration New Zealand). We needed to cancel the flights and after waiting on the line for hours to end, we were told that the flight could not get cancelled, we got nothing back and the operator kept cutting me off and eventually hung up on me mid-sentence when I tried to explain to her our circumstances. What horrible customer service and these people surely do not care. NEVER EVER will I fly with them anymore.

Service
Value
Shipping
Returns
Quality
Thumbnail of user benk36
5 reviews
18 helpful votes
March 26th, 2018

Flights get crew was old and tired, just unpleasant.
Plane was new! But dirty, and I dont mean a bag here or a peanut there. I mean full on coffee stains on seats and trays, I mean human sweat reading from seats! And when we got up in the air we found out why! The crew refused to lower the cabin tempature so we all had to bare it!
Try calling the airline once you reach NZ, I dare you! We gave up after 3 times with the longest wait over 25 min!
They are just mediocre at best, rude and to be honest, disrespectful of their customers money and time.
Never again!

Thumbnail of user julienc15
3 reviews
2 helpful votes
March 2nd, 2018

The prices are very fine, but there is one little problem: the staff here does not care about the passengers and customers. If you're ok with that, then go ahead.

Thumbnail of user alisona88
4 reviews
3 helpful votes
May 14th, 2020

We were lucky enough to complete a LON-AKL return flight before the COVID crisis essentially closed down international travel. We had very comfortable flights - great service for a Mum travelling alone with 3 kids. I couldn't fault it. Just sad to know they are no longer flying from LON-LAX. We will miss being able to book with them for the entire route.

Thumbnail of user cryptok
2 reviews
4 helpful votes
January 27th, 2018

Nice food yes, clean planes - yes. But this is where the positives end, in Auckland my baggage was 2kg over limit and the air NZ staff forced me to throw away items from my luggage. I offered to pay excess and offered unlimited money a couple of times, they refused. Awful treatment of customers.
www.airnewzealand.co.nz

Thumbnail of user nicolea513
6 reviews
3 helpful votes
November 19th, 2020

I always fly with Air New Zealand to the USA, good service, the stopover at Auckland lets you streach little bit.

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