AirbnbReviews 2,101

This site is a joke! I have a beautiful log cabin in Canada and it can sleep 10 people Airbnb think if a renter asks if they can stay but might be a few more that when in fact it's 20 people - camping out arpeggios be your home - you have to allow it. The support staff are anything but supportive. You get told one decision, paid, then a different decision and money clawed back. BUT they keep their fees! Delays of several weeks occurred so all round bad news! No liability no responsibility so if you value your home RUN

Reading all the nightmare stories below would definitely make me hesitant to use airbnb. I've only stayed at two properties, one in California and Florida from hosts who had previous reviews and seemed to be well vetted. I also messaged back a few times to get a sense of who I was dealing with. Obviously there's some horror stories out there, so it seems to be a risk either way so just look for those properties and hosts with good reviews from previous travelers. I've never had an issue anytime my family and I have used the platform, but every experience is obviously different.

GLORIFIED FRAT HOUSE; 811 Connaught Avenue Ottawa guestroom has not seen a dust rag nor a vacuum in months; the guest bathroom has never been cleaned; linen not changed; garbage left in room over weeks; front door remains unlocked at all hours; faces Carling Avenue a major thoroughfare in Ottawa; a pair of grey gloves went missing; poor to no wifi connection making the smart TV useless; family members who live in the home includes two pet RATS who had not seen their cage cleaned for over 20 days! Overwhelming odor! RATS's cage place on the patio below the guestroom's only window; no mention of pets in the listing; upon confirmation of booking was not made aware that there were pets in the home let alone two unattended RATS; lodgers beware unjustifiable nightly rate! ZERO star

I was a host on Airbnb and after my latest experience with them I am only using VRBO now!

We have been renting our ranch on Airbnb for years and I have never seen our home in such disarray. Our cleaning team sent me a list of all the issues (photo provided) including but not limited to-

- Stove top had burnt food all over it
- Carpets were stained and had to be shampooed which is far and above the normal clean we would need to do after guests leave
- There was dog food in the couch cushions
- Toilets were plugged up and had all kinds of items that had been attempted to be flushed down including face wipes and tampons.
- Garbage was put in a coat closet
- The bedrooms were a mess with food, drinks, games everywhere and the furniture had been all moved around (which we specifically ask our guests not to do)
- And worst of all there was poop stains on my grandmothers chair. Our ranch hand came up to assist the guest during his stay with the toilet being clogged and reported to us that the guests 90+ year old father was sitting in said chair completely naked from the waist down. He had a "waste" bucket sitting next to him for him to utilize as a bathroom.

My families ranch was purchased by my late grandfather in the 1960's. This place is so incredibly precious to us and we love share it with others. We have always had respectful, wonderful people stay with us until now. I am so incredibly saddened, hurt, and frankly have a pit in my stomach by the way they treated our home.

And after I submitted photos, a cleaning bill, and a list of all the items that needed to be cleaned AND after almost a month they finally responded with-

"After careful review of the information submitted, were unfortunately unable to process your request.

Security deposits cover direct physical loss or physical damage to an accommodation. It does not cover indirect losses. Therefore, as we have not received documentation for any physical damages we would be unable to provide compensation."

I will never use them again as a host or a traveler. A company's true character is shown in how it handles the small events and they showed me theirs.

As a host, I'm very satisfied with Airbnb. I believe that feature of hosts giving reviews to guests (not just the other way around) somehow attracted the best possible guests. Those who don't care about how the host will feel about them just don't use Airbnb - who would want to have public internet profile with bad things about themselves.

The bad side of Airbnb is that don't really seems to care about hosts problems, bugs in their web pages or other problems that a host can experience. Response is slow or non-existent.

Terrible service my daughter booked us a five night stay in London. About two weeks later she got notification that the host had canceled our stay due to the fact that the owner of the property no longer allowed her to rent it out. So we made another reservation. We also booked five days in Paris. Now we have received notice that that apartment is also no longer available due to the fact that the actual owner of the property did not want to properly used as an Airbnb and the tenant was just using it as an Airbnb. Airbnb does not vet or screen any of its properties properly so there is no guarantee that the owner of the property is actually the person Renting it out on Airbnb. This is an Airbnb problem they are not responsible as the middleman. They claim people can click on a button stating that they own the property but there is no research or guarantees going into that. And of course people will lie. And yet I had to submit my drivers license to have my background checked to verify that I was an OK prospective renter. Airbnb is just out to make money and doesn't really care how it messes with people with their vacations.

1. Prices is not what u seen on screen. The price you see on screen is just a scam to get you click the booking button. Price jumps all the times. They charge too high with their service fee.
2. I booked a room for more than 28 days and the return policy was medium on the post's website, even when I click into the "read more" tab, it leads directly to the medium policy. But it was not medium return policy. Booking with more than 28 days is strict policy.

Host Beware!

Do you have a vacation home that you are considering renting out to guests? Have you considered using Airbnb to find guests? If so, host beware!

We have been hosts with Airbnb for two years, achieving Superhost status and enjoying guests from all over the world. We felt comfortable sharing our home due to Airbnbs $1.000.00 Host Guarantee: Your peace of mind is priceless. So we dont charge for it. Every booking on Airbnb is protected by our Host Guarantee at no additional cost to you. Sleep easy.

We thought they meant it. When we submitted a claim on June 19,2017 with pictures of the damage (an exterior wall had been sprayed with some kind of a substance in the shape of a face) and estimates for its repair, we expected reimbursement. We didnt even get a response until July 4,2017 and that response simply said someone would be in touch. We sent the documentation again. On July 17, almost a month after the claim, we heard from Airbnb. They asked for documentation of the damage and a picture of the wall before it had been damaged. Needless to say, we dont take pictures of every wall between guests so we were unable to provide the required documentation.

We are ending our relationship with Airbnb and will not be reimbursed for the damage. We hope we can at least, help others avoid a similar situation.

Our son was getting married, we were so swamped with details. Got there and just happened to notice the sheets didn't look fresh. Pulled back the covers and there were various types of hairs on the sheets, eyelash hairs etc. Contacted Zach by text. He wouldn't ever give out his phone number. He said his mother cleans and he was sure they were clean. Then let us know there were more sheets in the dryer. They smelled so dirty without putting them up to our noses. In the midst of EVERYTHING else to do, we had to stop and buy sheets to put on the bed. Airbnb refunded our cleaning fees but that's all. The moldy smell hits you as you walk in the house. The mustiness never left. Zach was very defensive so we didn't contact him again. DON'T STAY IN ZACH'S PLACE!
Actually the way that Airbnb treated us we won't use their services again. If we had been in a hotel, we could have just asked for a different room or at least for clean sheets. UGH!

I have booked a room, through airbnb website online, while booking my net connection fluctuated,
I was worried but one of my friend Kishore suggested me to wait for the confirmation, he is president of aibnc. Website.
After 5 minute when I have re check my email I got confirmation, but still I was worried about the room because the room rate was very much cheaper other website, when finally we have reached Shillong golf link I was very happy the hotel staff welcomed us and shown us our room it was very good. Overall it was a nice experience

They send guest who broke $4500 sliding door
Airbnb has been harassing me with email of the so call customer service rep who is in some Asian or African country
Terrible English and only thing they are saying is I am sorry
I send pictures 2 estimates, statement from guest who follow the guest who broke the door frame but it was not good!?
Now I have to pay for repair/replacement myself when I got money
I am so sad that company is continuing to harass me with email asking over and over for pictures they have even I told them several times to stop

They are rude unprofessional and anusive by giving me ultimatum 48. Hours for their incompetence not able to connect undsmage and damage sliding door frame

A guest damaged my apartment and agreed to pay for the damage, but we couldn't agree on the amount. We asked airbnb to step in. I missed an email and as a result, the case was closed without an ability to re-open. All my documentation had been uploaded so I'm unsure why they weren't able to process the claim. Representatives said they couldn't re-open the case, since it was policy. Remember, guest and I want to continue the claim. Not sure why airbnb thinks it's on them to apply a policy that makes no common sense.

Terrible for hosts. Does not have a way to enter local taxes, so we have to eat the cost and pay for it ourselves. NO CUSTOMER SERVICE CONTACT TO BE FOUND ON THEIR WEBSITE. I had to find a phone number on a website called "airbnbhell.com", because they do not want to talk to their customers. Very poor resolution of issues even when you do talk to them. Damage deposits claims not paid to owner despite having photos of damage. No way to get renters to sign a rental agreement through their site/app. WORST CUSTOMER SERVICE I HAVE EXPERIENCED - I never thought I would feel this way, but VRBO is MUCH better.