• Affirm

Affirm

Overview

Affirm has a rating of 1.2 stars from 433 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Affirm most frequently mention customer service, credit score, and phone number problems. Affirm ranks 411th among Personal Finance sites.

  • Service
    290
  • Value
    272
  • Quality
    265

This company does not typically respond to reviews

Positive reviews (last 12 months): 2.8%
Positive
4
Neutral
6
Negative
134
93
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • No customer service number, only apps to download and manage your acoount.
  • They rejected me for a 300 dollar credit on headlights with a 500 credit score I do not recommend them to anyone
How would you rate Affirm?
Top Positive Review

“Disappointed affirm”

Scott M.
2/24/24

So I have used affirm and suggested it to many of my co workers and since I work for Walmart I suggest all the time so customers can enjoy purchases. I have personally used affirm about 15 To 18 times and have only ever been late on a payment for a day maybe and sometimes less than 12 hours because I don't do auto pay and simply forget since we are so busy now days. I normally have a spending limit upwards of $3600 but when I went in the other day I noticed it had been dropped to $180. Now I normally don't care because I am getting a bonus in March and it will pay off most of my debt anyway so it ll Probably change but it still really bothered me that I take care and use you so much only to have you take away my spending power. If this is how you truly do business and treat those customers that you don't have to chase then I will find other ways moving forward and it won't be thru affirm. Very disappointed affirm I also will lot be referring you to Amy more customers moving forward

Top Critical Review

“Stolen money”

Roshella C.
1/11/24

I received a coat that obviously ran small. They accepted the return for something bigger which sent something totally different from what the picture shows. They don't have returns at all. The coat received for a girl. Sent pictures to show them but now it's no longer responding. The coat was for my son. This is some B…S…. Don't shop with them because they're scammers and don't care about taking your money. I had to spend an additional $100 out the store for a nice Tommy coat. Tripping it's too cold in GA right now They let Ene trends steal my money.

Reviews (433)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (101) credit score (38) credit card (39) phone number (23) bank account (20)
Thumbnail of user quitashell84
1 review
1 helpful vote
January 11th, 2024

I received a coat that obviously ran small. They accepted the return for something bigger which sent something totally different from what the picture shows. They don't have returns at all. The coat received for a girl. Sent pictures to show them but now it's no longer responding. The coat was for my son. This is some B…S…. Don't shop with them because they're scammers and don't care about taking your money. I had to spend an additional $100 out the store for a nice Tommy coat. Tripping it's too cold in GA right now

They let Ene trends steal my money.

Products used:
A girls coat oppose to what was in the photo

Service
Value
Quality
Thumbnail of user andreaf886
1 review
2 helpful votes
February 1st, 2024

I somehow paid through the Target app with Affirm. I didn't realize it until it was done. When I returned items to the store Affirm never credited my account. An hour on the phone with them and a lady who barely speaks English can only say "sorry, she sees no return." I'm out the money and the item. Do not use this company if you can help I

Tip for consumers:
Foreign ran company with no Customer service skills

Products used:
I kept some items but the returns were never credited to my account

Service
Value
Quality
Thumbnail of user nmr8353
1 review
0 helpful votes
February 26th, 2024

Customer service is horrible. They pull money from your bank account with no purchase confirmation then make you wait a week for a refund. They have no record for anything that happens on your account. Consistency getting errors in the app. Horrible experience. Rep Angelyn A. Has no idea how to do her job.

Products used:
But now pay later in the app

Service
Value
Quality
Thumbnail of user walterp498
1 review
4 helpful votes
February 18th, 2021

Idk how there are so many negative reviews but to each his own. I have taken out about 7 loans some that I paid off within the first month, others I have went the duration of the term. The loans really helped my credit history out as well as proved that I have a substantial amount of income to not miss a payment on all of my obligations. Long story short affirm helped me out big time by getting me over the hump and I have a beautiful 2019 AMG Mercedes sitting in my drive way that I just purchased in February 2021 with a great APR as well. If you treat affirm like a credit card and use it wisely it can help big time

Products used:
Shoes,clothes and Apple products

Service
Value
Quality
Thumbnail of user anonymousn1297
3 reviews
1 helpful vote
January 28th, 2024

I got scammed by TopResume and this company did nothing to protect me. Will never use them again. $250+ down the drain. I just finished paying off this forced loan today (with no delivered usable product from TopResume) and am just as furious as when this all happened months ago. Total theft.

Tip for consumers:
I used Affirm to purchase an $800 elliptical and a $175 Bose radio in the past. I will not use them again after this insane experience.

Products used:
Purchased scammer resume service Top Resume who pays TrustPilot to delete bad reviews about them. Affirm did nothing to protect my purchase against these predators.

Service
Value
Quality
Thumbnail of user richardr3985
1 review
0 helpful votes
March 2nd, 2024

On September 2023, I purchased a stroller for my stepdaughter. I received it with no problem they will take out the money out of my account. Somehow my account was given to another personnel. I cannot log into the account. We emailed each other information to customer service phone calls were made over 20 phone calls, now he decided to put me into collection now I am getting harass by collection agency from their people they keep telling me to call customer service multiple times cannot log into the account multiple emails back-and-forth it been three months nothing is been fixed yet now I'm getting emails text through Amazon. They will not answer the phone calls, they having a problem issues with hiring for professionals that understands the issue problems they having do I have to an attorney press charges for harassment

Value
Quality
Thumbnail of user doretheas
3 reviews
1 helpful vote
May 2nd, 2024

I
Ordered a dress from Kendall Greek I returned the dress. I paid 129.00
For the dress I was given105.00 gift card and had to use it with Kendall's. I was due a refund f from Kendall, I reached out to affirm on several occasions and kept getting the run around I still do t have my refund They continuously promise they are looking into it I will not use affirmation I am so hurt and disappointed.

Tip for consumers:
Do
Not use affirm and do not do business with Kendall Greek

Products used:
They do exchanges and provide gift cards

Service
Value
Thumbnail of user jamesm9903
1 review
1 helpful vote
February 2nd, 2024

I've used Affirm in many transactions over 2 years and with simple singular purchases, it works great. Having multiple loans is easy if you do not: pay off ahead of time, or make change of payment date as it is a headache (100% failure). The Chatbot is comically disastrous, the automated verification often fails, speaking to a person is often a perpetrated hoax!
I'm done and finished with them!
I've had better service from pizza delivery people.
* cant log in to show proof of purchase!...so vintage AFRM

Thumbnail of user haroldc427
1 review
1 helpful vote
January 19th, 2024

I have used Affirm 3 different times with no issues. Now they got me to get one of their credit cards. WORTHLESS. I have tried on 4 occasions to place an order with a company, they say I have$4300 for purchasing. But everytime I try to place an order it gets declined or denied. And the order is for $240. I called Affirm and was told the company is not filling the order, when I call the company that I placed order from they tell me that Affirm has denied payment for order

Thumbnail of user navyseal717
1 review
3 helpful votes
January 8th, 2024

I am a currently serving my country in the US Navy! Affirm sucks $#*!! I've had them for years. Had several accounts with them and never missed a payment or was never in bad standing. Someone tried to order a plane ticket from my affirm account. I caught it immediately while currently being deployed as an email was generated due to the unauthorized purchase. I have been dealing with this dispute for over 4 months now. No supervisor will call me and nothing is being done. They just keep telling me that it's being investigated. They said it would take up to 90 days, but we're passed that. Horrible. Just horrible.

Products used:
Loan

Service
Value
Quality
Thumbnail of user clgoodrich23
1 review
0 helpful votes
January 5th, 2024

Approved for loan from affirm for 3700 for flights.
Booked tickets, gave affirm 900 dollars for a 3300 hundred dollar loan.
Merchant calls and said tickets cost additional 600 on top of my affirm loan I already paid for.
Or I can cancel for a few paid to the merchant.
Affirm did finally close account and refunded my 900 we couldn't afford another 600 out of pocket.
So affirm sides with merchant and cancel s credit approval.
Shame on you affirm for siding with merchant scammers.
It's are opinion affirm is in on it.

Tip for consumers:
Read about affirm not good, do your homework.

Products used:
Credit card

Service
Value
Quality
Thumbnail of user mike.mong54
2 reviews
4 helpful votes
February 10th, 2024

Waiting on my refund to be processed first off but to no avail yet! Called 6-7 times and got different amounts of what my refund is and different ways it will be refunded to me as well! PLEASE PLEASE beware of Affirm being a rip off and stay away from this Company! If you go through them and have any issues consider it will never get fixed like mine!

Service
Value
Quality
Thumbnail of user donniefinch1970
1 review
0 helpful votes
February 12th, 2024

The company sent me the wrong parts. I returned. Affirm still charged me the interest. They are awful

Tip for consumers:
Affirm should be closed down or businesses should stand behind customers in this situation. There’s no way I should have to pay anything if I had to return the merchandise.

Products used:
I didn’t use any of the product. Everything was wrong they sent me. I had to return the entire order. I shouldn’t have to pay anything. The interest was 786$ when I made the order over a 12 month period. Now they say I owe 1072$ after jegs refunded my purchase.

Service
Value
Quality
Thumbnail of user lisad3470
1 review
1 helpful vote
April 3rd, 2024

Never, Never,Never, do business with Affirm. I just spent an hour on the phone trying to contact someone about not being able to log on. They are too unorganized. I paid them off and they told me if they keep pulling money out of my account I would be responsible to call again to TRY to correct their problem. Another hour. For What? NEVER NEVER NEVER Again.

Thumbnail of user grellpaul
1 review
4 helpful votes
January 15th, 2024

Affirm wants to be paid although you never received the order. No help from Affirm. Do not use them!

Thumbnail of user christopherh2333
1 review
0 helpful votes
February 7th, 2024

I have a line of credit of over $8,000.00 They keep raising that but never lowering my interest rate. Payment always on time and i always paid off way early. Do better!

Tip for consumers:
Don't waste your time with them if they won't give a better interest rate to ppl that is never late on payments and pays off way early.

Service
Thumbnail of user mels294
1 review
6 helpful votes
January 13th, 2024

Be careful this company will ruin your credit despite making payments on time and account being closed and paid off! Do not use them pay with cash they are the worst

Thumbnail of user kazaryan91203
2 reviews
0 helpful votes
March 7th, 2024

I called because I was being charged a down-payment. I wanted to know why. The customer supervisor, Jacqueline (assuming that's her name) kept explaining to me what a down payment is and simply would not tell me why I was being charged. When I asked to speak to a supervisor, her response was that there was no other supervisor. Clearly her job was to get rid of the caller

Thumbnail of user gregoryc1031
2 reviews
0 helpful votes
April 3rd, 2024
• Updated review

Removed my available credit and denied me further credit for absolutely no reason.I've ALWAYS paid earlier than and more than what was due.I'm being DESCRIMINATED against for some reason.I now see and understand why they have so many horrible reviews!

Tip for consumers:
N/A

Products used:
N/A

Service
Value
Quality
Scumbag $#*!tators
December 5th, 2023
• Previous review

I've used them quite a bit and have been generally satisfied but am becoming less and less so with each passing day.To begin with? When I call customer service? I want to speak with someone that doesn't sound like all of their teeth are missing and they have cotton in their mouth.How about a line for people that speak English and then,say...50-100 lines for everyone else?
Next...I don't like to,and will not,deal with a company that says "we'll extend you all the credit you want as long as you spend it on,and we approve of,what WE DECIDE.
I'm the one borrowing the money,I'm the one making the payments and paying the interest SO...WTH do these people think they are to dictate what I buy?

Government LAP DOGS
December 24th, 2022
• Previous review

I just found out the nastiness of "affirm".After dealing with them for several months and ALWAYS meeting my payments earlier than required and paying more than I owed I GOT A SURPRISE! It would appear THAT...affirm has the final say in WHAT YOU SPEND...YOUR...MONEY ON! That's right! You read that correctly! I was trying to order a replacement wooden stock for a firearm that I own using affirm...and guess what?!?! Affirm denied the purchase BECAUSE...they apparently DO NOT SUPPORT YOUR/MY...2nd AMENDMENT RIGHTS! So...I can buy adult toys,little Joey BI-den campaign shirts,junk electronics from China...but NOTHING FIREARM RELATED!
I'm going to smear their name FAR AND WIDE from the HIGHEST MOUNTAINTOP! Affirm DOES NOT get to tell me what I can spend my interest bearing loan from them on! Once I pay them off? WE ARE DONE!...AND SO SHOULD YOU BE! SPREAD THE WORD on these anti-AMERICAN socialist SCUM BAGS! Hey affirm?...!

Tip for consumers:
Nope

Products used:
Nothing

Service
Value
Quality
Thumbnail of user cliffbibeau
1 review
1 helpful vote
February 9th, 2024

This company apparently does not want to get paid. For the past several months, I have had to call to make a payment because their app does not work. But everytime I call, I get someone saying that my email and phone number are not in the system. They even continue to talk about if I had a different number. It's the same and only number I have had for very many years...I get reminders from the company for my payment in this email and phone number, but they still say it's not in the system. They then say they cannot take a payment for security. (Can you tell me why someone would want to pay money on someone else's bill?).
Who thought trying to actually make payments would be so hard...stay away from using this company unless you enjoy people saying you don't know your own information.

Thumbnail of user christinap457
2 reviews
0 helpful votes
March 14th, 2024

You can tell when a company doesn't care about their customers! And this company is one of those. All they care about is taking your money however they do not do right by the customer. I have been going back and forth with them for over 3 months in regards to a dispute ( I did not receive the item) and they have done nothing to resolve this issue. I have provided more than enough proof that I did not receive the item nor a refund and every supervisor I have spoken to has told me the same damn thing " we will get back to you soon". Meanwhile I keep getting automated messages about my loan becoming delinquent if I do not pay! If this impacts my credit best believe I will take drastic measures!

Value
Quality
Thumbnail of user cindih67
1 review
0 helpful votes
December 26th, 2023

We canceled a trip and VRBO refunded them the entire amount of $2800 they still owe us $810 worst service ever. Still no money! 2 months later have called many times all so rude

Products used:
Rude they could care less about the customers. Customer service is a joke they still owe us $810 we have called 4 times still no money! They received the money back from VRBO over two months ago.

Service
Value
Quality
Thumbnail of user chasec164
1 review
0 helpful votes
January 6th, 2024

I called their helpline and it automatically forwarded my call to a scam line. They asked for my debut card info and since I thought I was talking to affirm I gave it to then. But they kept saying things that didn't make sense to them being affirm so I asked who I was talking to and they said "**** credit line" I couldn't understand his strong accent. But it turned out to be a scam. Then when I called back they forwarded it again. I called one more time and was finally greeted with "thank you for calling affirm" and I began to tell them my original issue but I wanted to notify them that I was forwarded to a scam and when I told them the guy hung up on me. This company scams people!

Service
Value
Quality
Thumbnail of user robblank47
1 review
4 helpful votes
December 3rd, 2023

I bought an item from Amazon for $800+. I thought I would get a loan from Affirm. A few days later, the amount of the purchase was deducted from my bank account but Amazon. I called Affirm to cancel, and they said the were not able to. I saw the true nature of Affirm. They appear to only want your money, and customer service was unimportant. I will never do business with them, again.

Tip for consumers:
No

Products used:
I paid Amazon in full

Service
Value
Quality
Thumbnail of user teresap1121
1 review
0 helpful votes
February 6th, 2024

You're unable to submit reviews because you opted-out of sharing personal information, done either in browser settings or on Walmart's privacy Tricycle return Refund trike refund

Refund issued on Jun 19
Sold and shipped by Order# *******-

Order# *******-Return by drop-off at FedEx
Return details
Due by Jun 24,2023

Lilypelle Adult Electric Tricycles 3 Wheel Electric Bike,15.5 mph Electric Trikes for Seniors,7-Speed & 4 Adjustable Riding Modes Electric Tricycle with Removable Lithium Battery

Qty 1
$999.00
Show QR code
Write a review
Contact seller to ask about your order
Digital delivery
Refund issued on Jun Add-on services $58.00
Add-on services
$58.00

Tax
$86.16

Total
$1143.16

Order# **************
RETURNED BY Order# **************

Return by drop-off at FedEx
Return details
Due by Jun 24,2023

Lilypelle Adult Electric Tricycles 3 Wheel Electric Bike,15.5 mph Electric Trikes for Seniors,7-Speed & 4 Adjustable Riding Modes Electric Tricycle with Removable Lithium Battery

Qty 1
$999.00
Show QR code
Write a review
Contact seller to ask about your order
Digital delivery
Refund issued on Jun Order# **************

Tip for consumers:
DONT USE AFFIRM

Products used:
None..all returned

Service
Value
Quality

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From the business

Company Representative

Thumbnail of user jessier87
Jessie R.
Typically does not respond to reviews

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