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AeroBase Group

How would you rate AeroBase Group?
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Georgia
1 review
0 helpful votes
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Thank you!
June 9, 2021

I am a procurement specialist that often receives requests for specialty items that are not normally available for purchase. I have had the pleasure of working with Ms. Amanda Knight on several items that I have had difficulty obtaining from our normal sources. She is always very helpful and even if she can't provide something to us, she will get me in touch with the people I need to talk to.

Date of experience: June 8, 2021
Florida
1 review
6 helpful votes
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The account managers I've worked with at Aerobase have been very good at their jobs. They find the parts I need, they're very friendly, and they get back to me quickly if I have a question. Along with being on time with delivery, what else can you ask for? Plus, they really do find parts that I haven't been able to find other places(aviation related adhesives and compounds especially). It's a pleasure working with them over the years.

Date of experience: August 4, 2020
Oklahoma
1 review
0 helpful votes
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Company will not accept any returns when you order parts from them. If you have an issue, you are stuck. They will take your money and not offer any solutions, other than "sorry". Too bad if you ordered the wrong thing. It is truly shameful.

Date of experience: September 15, 2021
Texas
1 review
4 helpful votes
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GREAT service!
July 29, 2020

I've been working with Amanda for about 2 years and she's continuously given me fast replies and great service. The parts I request aren't easy to get at times, and she almost always has them. Great follow through on orders and just a super great experience! I'll keep using Amanda and the company as my go-to parts supplier!

Date of experience: July 29, 2020
California
1 review
1 helpful vote
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Outstanding Company!
September 1, 2020

My company uses Aerobase as our parts supplier and they always perform great. Alex is our account manager and she's a pleasure to work with - a great reflection of the company! Every interaction from Alex to accounting and everyone else we may talk to is very helpful and accommodating. Definitely a 5 star company!

Date of experience: August 31, 2020
Ukraine
6 reviews
0 helpful votes
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My father works on the airfield and he is fond of repairing various small planes, which are used predominantly for irrigation of fields. He was so busy that he had to ask me to find some parts for the particular model of the plane. I understood that I had no idea what to buy and where to buy. I started to search for these parts in the internet and accidentally met this website. Here I found everything I needed and I contacted customer support in order to find how to make an order. They explained me everything politely and actually the parts have already come to me.

Date of experience: February 5, 2022
India
1 review
0 helpful votes
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Hello,
I am from Kerryton Enterprises, India. We purchased the part from this company and the contact person was Victoria. We ordered the 4 units but told them first to send 3 units and after the client confirmation we will take the fourth one but they sent the fourth unit without approval and after the client rejection they denied to take back even the last unit that they sent without approval.

Date of experience: July 19, 2022
Texas
1 review
0 helpful votes
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Customer Service
May 12, 2021

AeroBase Group, Inc. Customer Service is so great, Chasity Corrao deserves to be recognized.
The most recent SDS on a product that I found on internet is from 1998. Chasity sent the most recent and a quote in just a couple hours. *******@aerobase.us Thank You! There is somebody behind the "contact us" on a website.

Date of experience: May 12, 2021
Missouri
1 review
0 helpful votes
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Terrible
December 15, 2022

Darren Rodney promised to replace a piece that I DID NOT receive. After several conversations and e mails he reniged on promise and said team said I must order and pay for a minimum of 10 pieces with no price break. When asked to speak to a manager ghe said he was the manager. I asked to speak to his super visor and he said he has none. I asked for the owner and he said there was not an owner hes the guy.

Date of experience: December 15, 2022
Pennsylvania
1 review
0 helpful votes
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Looking forward to a New Year working with Toni Feliciano and Aerobase.
Toni continually has the fastest response time and always moves our orders along
With great professionalism and the best demeanor!

Date of experience: January 1, 2020
Pennsylvania
1 review
0 helpful votes
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Toni Feliciano at AeroBase Group has been able to find the right part for our non-profit organization flying and maintain a very old aircraft. She works hard to keep the price fair.

Date of experience: October 8, 2019
New Jersey
1 review
3 helpful votes
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Very good group
April 19, 2017

I've read review after review about aerobase, and finally felt comfortable on making my purchase. I'm glad I did so because everyone else was right. Great group of people to deal with, and my items came packaged very well. It's nice they provide the paperwork, return policy, advertisement, pens, keychain, and notepads with all the orders I've placed.

Date of experience: April 18, 2017
Florida
3 reviews
3 helpful votes
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Parts supplier
October 23, 2018

I was asked by AeroBase to leave feedback on my experience with them, so here goes. I'm enlisted in the US military, and am responsible for maintaining several aircraft. When the DLA is taking to long to obtain needed parts or material, I contact AeroBase to fulfill my needs. They usually come through on my most items. Every now and then they are unable to get the items required. My sales rep is very apologetic if this happens. I will use they as long as the service stays above the rest out there.

Date of experience: October 22, 2018
Canada
1 review
0 helpful votes
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Excellent Service
November 8, 2019

Toni Feliciano at AeroBase Group is very easy to work with. I appreciate her responsiveness and sense of urgency when it comes to my requests and orders.

Date of experience: November 6, 2019
Florida
2 reviews
1 helpful vote
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I found aerobase group a few years ago, and have used them since. I provide them a list of parts that I need at my shop, and they go and source them for me. I can tell they add 10-12 percent margin onto the prices, but it is very worth it for me. I send them one list, I create one order, I pay one vendor, and I get one shipment. I feel like I save money in the long run.

Date of experience: February 4, 2019
Oklahoma
1 review
0 helpful votes
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AeroBase is awesome!
November 16, 2019

AeroBase has an amazing customer service team! Brittany Kronebusch is awesome. Very responsive and skilled! Everything they said they would do for us they did and on time!
Thank you!

Date of experience: November 15, 2019
Pennsylvania
1 review
0 helpful votes
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Simply the Best!
September 26, 2019

Started quoting/buying parts for old retired USCG ships in April. I was lucky that Toni Feliciano was the person who worked my first quote from Aerobase. Since then we have received around 25 quotes and placed 8-10 orders with Toni. I have requested hundreds of quotes since April and there is no one i would rather work with other than Toni! Working with Toni brightens my day & her response time is by far the best. She continually keeps me up to date on any requests and guides me through the steps of ordering/paying to ensure we get our parts in the most efficient, expeditious manner.

Date of experience: September 24, 2019
Bangladesh
1 review
0 helpful votes
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Clean, organized, and well put together website. It's easy to read and easy to find schedule b or hazmat information when I need it. The site is very fast when searching for parts, and never lags. Five stars for this site.

Date of experience: April 19, 2017
Florida
1 review
0 helpful votes
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Toni is the BEST!
November 8, 2019

I don't think I've ever dealt with someone as thorough and as pleasant as Toni Feliciano. Always a pleasure to speak with her. I wished my employees were half as good as she is.

Date of experience: November 6, 2019
Indonesia
1 review
0 helpful votes
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He does your work very easy and smooth. Best customer service. Looking forward to do more business with your esteemed organization. Good luck

Date of experience: December 15, 2023

Overview

AeroBase Group has a rating of 4.7 stars from 36 reviews, indicating that most customers are generally satisfied with their purchases. AeroBase Group ranks 2nd among Aviation sites.

service
6
value
5
shipping
4
returns
4
quality
4