AdventureRV.netReviews 9,699

I am displeased with the response from customer service. This company (website) is not seeking to make things correct for the customer and will hide behind their policy without seeking to understand how they can help. My request to AdventureRV.net was simply to assist me with the manufacturer to confirm my purchase and have them send replacement parts.

Further communication with the manufacturer resolved the situation and revealed that AdventureRV.net is NOT an authorized distributor of Ride Rite products. It is likely that the product they sold me is a 10 year (new) old product and overstock from somewhere else. The product was NOT marked (nor priced) in this manner

The facts: I ordered a Ride Rite (air bags) kit for my Ford F150. I placed my order on 6/18/19 and received it 11 days later despite a stated delivery time of 2-6 days. I opened the box and began install on 7/4/19 at which time I discovered missing parts from the kit. I immediately contacted the manufacturer who did not return my call. I followed up with them on 7/15/19. I also contacted adventureRV.net on 7/15/19 to ask for their assistance with the manufacturer. I received an email on 7/16 that my "claim" was denied because I did not inform them of the missing parts within 3 days.

I can accept that their "fine print policy" is something I agreed to (without reading as most of us do) and they would not replace the product for me. My point to them was simply that they were hiding behind the policy and took absolute zero steps to help with my request to communicate to the manufacturer.

I do not expect that a retailer/distributor would be the entity to replace missing parts from a kit (with the exception of the item being a return that was not properly verified to be complete). There was no indication that the kit was used/returned or that the box had been retaped.

On a positive note, the website functionality and purchase experience worked as expected, with the exception of very delayed delivery time (2 to 6 expected days vs 11 actual days)

The process of ordering was very straightforward with only the minor issues of the product photo being upside down and a promo code that wouldn't work. The cost of shipping to Canada was very high but I was fortunate enough to be able to have it sent to a US address. Shipping time was very good. Appreciated the phone call to confirm the billing and shipping addresses were different and correct. Overall very pleased and would use this again.

I called them to see if an item would work in my RV they said it would. I ordered in good faith. It was obviously not going to fit when it came in and it didn't even have the hardware to install it if it would have fit. I contacted return center and they said I never talked to anybody ( don't know how they think they know that) and per the return policy that I read that I couldn't return it. I never used the appliance and there is no reason is should not be returned. STAY AWAY FROM THIS COMPANY