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AdvCash

How would you rate AdvCash?
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Morocco
1 review
0 helpful votes
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I m expereiend a great experience with their support, instant resolution of my problem, they have great integration with binance and other cryptocurrencies thank you

Date of experience: August 28, 2022
China
1 review
3 helpful votes
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Block account for no reason
December 18, 2022

They block my account for no reason simply, and don't tell why. So you never know what will happen to you next.

Date of experience: December 18, 2022
Andrew K. AdvCash Rep
over a year old

Unfortunately, as it turned out, you have been blacklisted by our KYC provider for verification issues on another platform. Therefore, we are unable to verify you or offer any services. Please accept our apologies.

South Africa
1 review
7 helpful votes
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Complaints
May 6, 2017

I have deposits my money using my bank now is over 24 hrs not released while m verified the reason said daily limit exceeded anyone help no respond from support since yesterday

Date of experience: May 6, 2017
Slovenia
1 review
1 helpful vote
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Deposit
May 6, 2022

Last year was my first time when I deposited 1000 € from my bank account to Advash account and it was resolved the same day. This week (three bussines days ago) I deposited 5000 € from my bank account and I still have not received the funds in Advash account. Yesterday I opened ticket (ID *******), send CONFIRMATION OF EXECUTED PAYMENT and I told them I urgently needed a transfer, but without any answer so far. I'm already very nervous about where my money is, because I read some forums. In the chat they only tell "As you have created the ticket, please wait for the response in it, this issue can be resolved only via ticket. All tickets are processed in the chronological order." And when you ask how many time they need their answer is " It depends on the load of requests of the department. Unfortunately, I can not provide the estimated time of the response to be given."
I read somewhere that there has been no answer for weeks.
I really hope that the matter will be resolved successfully.

Date of experience: May 6, 2022
GB
1 review
1 helpful vote
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SCAM COMPANY
June 14, 2022

Very rude stuff. Scam company. Their making new rules on the go. Blocking account without explain. Money it's not safe there. Very rude people.

Date of experience: June 14, 2022
Andrew K. AdvCash Rep
over a year old

Unfortunately, your unverified account with no transactions and $0 balance was suspended based on a serious red flag from our reputable KYC/AML provider. It is not about safety of any money, you did not have any money in the account. During your one brief contact in our support chat our operator was not rude at all. Sorry, but we are unable to provide services to you based on this KYC/AML red flag. We hope you find an alternative provider soon. Thanks for your feedback.

Canada
6 reviews
12 helpful votes
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Not very comfortable to use for bitcoin transactions. In my case support answered in a couple of weeks but wasn't too helpful.

Date of experience: June 6, 2017
Spain
1 review
0 helpful votes
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Very competitive rates. Customer service has still a lot of room to improve specially with response time. Chat and phone agents should be given more power so they can actually check what is going on with your tickets instead of just sending you the template standard answer and apologise for the delay.

Date of experience: March 2, 2022
Serbia
1 review
2 helpful votes
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Good support
April 14, 2022

I was using AdvCash for withdrawal from Binance as they do not support MasterCard for withdrawal.

Was a little bit suspicious because I read some negative reviews but proceeded anyway.

When I sent money from AdvCash account to my debit card it said that the transaction was successful but I had not received any. After contacting support they told me that sometimes it needs a few days to process. After 3 days I received the money on my card.

A little bit stressful but worked out at the end.

Date of experience: April 14, 2022
Andrew K. AdvCash Rep
over a year old

Thanks for sharing your feedback. For this feature, the processing time indicated in your account is up to 3 business days. Sounds like everything worked as expected in your case, no need to be stressed :) We hope you keep using the platform, and we will do our best to make sure your experience is smooth. Have a great day.

Spain
1 review
0 helpful votes
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Works fine for me
July 2, 2022

I've been on Advcash for 10 months now and have moved 20,000€ to Binance with no problems.
I also have some USDC on Advcash earning 8% interest via Nexos.
So up to now it's been pretty good.

Date of experience: July 1, 2022
Andrew K. AdvCash Rep
over a year old

Thanks for your feedback, Mark, we are happy to know your experience has been positive. We will keep working hard to make sure it stays this way. If there is any improvements you would like to suggest, please get in touch, and we will take your ideas into account. Thanks!

Thailand
2 reviews
8 helpful votes
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Stay away from AdvCash
December 9, 2021

On Tuesday 7 December 2021 I moved USD1,700 from my bank to AdvCash. I then transferred this to Binance. The money never reached Binance. AdvCash says that I have a USD1,700 balance, but when I try to withdraw or transfer it, it tells me that my balance is zero.

I have contacted AdvCash support. They noted correctly that AdvCash shows no transactions on my account. That is true, it doesn't, but then how to explain the following:
1. The USD1,700 balance that shows on my account;
2. The fact that I unlocked 4 achievements when I transferred the USD1,700;
3. That USD150 that I transferred some days earlier and lost on a bad trade also does not show?

AdvCash suggested that perhaps I used a different account, but I pointed out that I only have the one. I have not heard from them since despite numerous requests.

Perhaps AdvCash is not a scam. Perhaps it just has unreliable technology and support that just doesn't care. Either way, just stay away from them.

Date of experience: December 9, 2021
Andrew K. AdvCash Rep
over a year old

Flavio, there were no 'numerous requests', you have one support ticket with our reaction to your request in about 20 minutes, after that you did not post anything in it. Not sure why you decided to misinform people about it. To make things sound worse than they are? Your account has 0 transactions and $0 balance. You could not have deposited any USD from your bank because we do not have SWIFT deposits, only SEPA in EUR. You seem to be very confused about where your money is (on a crypto exchange, according to your screenshot that you just sent) and what exactly is going on. There are no problems with your Advcash account whatsoever, you have not used it for any actual payments yet. Our operators will try to explain things in your ticket now, but please consider the possibility of taking this review down as the things you are accusing us of never happened.

Finland
1 review
5 helpful votes
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Does not work!
January 25, 2022

Does not work!
Hard to register, I didn't succeed.
Three times I tried to verify the address, failed.
Always some problem
Thanks and goodbye, I do not recommend

Date of experience: January 25, 2022
France
1 review
5 helpful votes
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Dear All,

My feedback related this company. I have created a account on Advcash. I saw it on Binance to ease crytpo buying. I have made my KYC to open an account and make a SEPA transfer to make fund deposit which is a basic thing.

Then problems happen:
- you need to create tickets to ask why the money is not on your account
- the customer support is replying to you they have not received the transfer yet please check with your bank
- when I have sent the proof of transfer of my bank, they are requesting the purpose that I have already stated when making the SEPA transfer and requested an ID (I made the KYC)

Finally all this pathetic process is to retain your money. We are in 2022 tha those kind of bank transfer should be a no brainer.
So you money is NOT SAFE in *******@Binance, you should remove them from the list for P2P.

Basically now I just want my money back as soon as possible.

Bernard

Date of experience: January 20, 2022
Andrew K. AdvCash Rep
over a year old

Bernard, your deposit was processed as soon as you submitted a document that shows your citizenship, according to the policies of our EU-licensed banking provider. At no point your funds were not safe as you claim, we respectfully disagree with this. If you did not want to go through the minor additional KYC that we had to request, you could ask for a return of your deposit, and it would have been done immediately. This was never about the funds per se, this was about you and your documents. We process tens of millions in transfers for all kinds of major merchants every month without any issues. Fully automated SEPA deposits without any KYC, AML or antifraud are not possible, this is exactly why Binance does not have it anymore. Thank you for your cooperation, and we hope you will keep using the platform without any issues.

Arizona
1 review
12 helpful votes
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They steal your crypto
September 6, 2021

Do not use this company. They steal your crypto not matter what identification you give them. In addition anything you give them shows up for sale on the darkweb

Date of experience: September 6, 2021
Slovakia
1 review
4 helpful votes
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ADVcash is unreliable
January 31, 2022

ADVcash? No! No! No! I have a bad experience with online chat support and after a year my account was suspended for no reason. I wanted to know why but they refused to write the reason.

Date of experience: January 31, 2022
Andrew K. AdvCash Rep
over a year old

Your account was blocked for document forgery. You modified the issue and expiry dates of your ID. This is not something we tolerate on our platform.

Germany
1 review
0 helpful votes
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Never disappointed
March 12, 2023

24/7 live support with real humans. Never disappointed. A lot of options. Crypto, bank transfers, cards

Date of experience: March 10, 2023
Andrew K. AdvCash Rep
over a year old

Thanks for your awesome review, Paul! We are thrilled your experience has been positive. Will keep working hard to make sure it stays this way. All the best!

Netherlands
1 review
4 helpful votes
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Slow
December 7, 2021

It is so slow, and they don't try to improve this system at all. It takes days before you receive your money.

Date of experience: December 7, 2021
Mongolia
1 review
0 helpful votes
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Adv cash best
September 24, 2022

I very like this wallet
I'ts easy, fast and hopeful
Thank you for "adv cash" team
Adv cash is the beeessttt

Date of experience: September 23, 2022
India
2 reviews
1 helpful vote
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Advcash
September 7, 2023

Hiii
I am ron
I am direct trader advcash
This is my what's app number *******536
You trade your advcash then contact me and my commision 30$

Date of experience: September 7, 2023
Qatar
1 review
4 helpful votes
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Aware of them because u going to lose your money and privacy data
They falsely accused me of my ID is a fraud, just out of blue without any evidence... till this moment I'm trying to reach them in any way to prove that my ID is a fraud, but they do not even respond to me they hide, and they couldn't prove it and the worst part is I have gone thru all what they ask to provide extensive proof of all my Documents, My ID, Sources of Funds Evidence, Bank Statements, and yet they blocked my account regardless can you believe that? This is an absolute privacy Rip-off right there. And they will block your account based on AI, what kind of BS is this?

Their algorithm sucks. It highlights "suspicious" accounts and blocks them. Instead of verifying these issues directly with their customers, they simply block your access.
You could be the next Victim are you ready?
They will invent and come up with arbitrary reasons cuz you are just like a commodity in this equation
So when you(ِAdvcash) are unable to provide any proof of your false accusation,
Then it makes sense to assume you must have a compelling reason for that. They must be taking advantage of customers data for a greater benefit, All scams, and every good review you see here about Advcash.com are all fake. They must be paying people to come here to post something good about them. Their agents are here watching and writing good reviews about them. Don't fall for their trick. Don't invest or buy any crypto from them. They are going to block access to your account and ask you for all sorts of documents. After sending documents they will keep asking for more and of which, u know it will not end well. They are using customers' personal documents for something else. Very poor and rude customer support agents. Worse service ever.

Pro tip: Do not open an account with them!

Date of experience: March 29, 2022
Andrew K. AdvCash Rep
over a year old

Your account was blocked for identity document fraud reported by our KYC provider. We never actually said it was an 'automatic blocking', there are no such messages in your ticket. As long as there are no funds on your balance, this is essentially a termination of an empty account associated with fraud, a pretty everyday thing for any payment platform. This does not happen to legitimate users. If you believe this is wrong, we encourage you to settle this via legal action.

Montenegro
1 review
2 helpful votes
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Advcash review
September 7, 2022

I am very satisfied with them. I successfully made withdrawal to my credit card. Very good support.

Date of experience: September 7, 2022

Overview

AdvCash has a rating of 2.3 stars from 41 reviews, indicating that most customers are generally dissatisfied with their purchases. AdvCash ranks 14th among Payment Gateway sites.

service
29
value
27
shipping
18
returns
18
quality
24