Adorlla

I ordered a gift for my boyfriend for father's day to be from his children. I was a little late in getting this done and ordered it 10 days before father's day. I assumed it would be a little late... maybe a week at most. After weeks of waiting for the customized item and realizing the "status" on my order was not changing I reached out to the company. I then became aware there is no phone number to contact this company. I emailed and had to wait multiple more days. I paid over $70 for this gift, so not a lot of money, but enough that I expected quality. The company finally responded and said the item had shipped. Every time I tracked it after this, the USPS notification said that the label had been created, but the item had not been received. This is a common company scam to appear that an item has shipped, when it has not. The item sat like this for many more days, all the while I kept emailing. I never received a response. I finally gave up after almost four weeks and just disputed the charge with my credit card. A day later, low and behold, the item arrived... and it looked like my boyfriend's kids made it in their kindergarten art class. The quality was horrible, but even worse, the lines were not straight and it was embarrassing to give to him. I apologized profusely. I am still going to fight this through my credit card company for a refund. I don't suggest ordering from this company. Take your money and business elsewhere.

I'm glad it was simple. Although, I'm a bit worried if the product will arrive. I've been having difficulties getting a Valentine's gift, so hopefully this one arrives :)

So excited about this Valentine's gift, but very disappointed when I received it. Could barely see picture shining light through it. Not what I expected from the ad.

Unique necklace and overall nice product but it lacked that wow factor. Letters so close to the heart in center you really have to look closely to read

I ordered a white gold ring and received a gold one I have been trying to either return it or get a refund and they are only offering a partial refund and I can't return it because it's been more than 30 days but it took them over 30 days to send the ring from the time that I ordered it. Most companies when you have to return something they will send you a return label Adorlla offers store credit in place of the cost of returns why would I want store credit I will not be buying anything from the store again.

My husband ordered a personalized pin map for our anniversary, and paid extra for expedited shipping and we didn't receive the order until two weeks later (we were supposed to get it within five days). The product is absolutely $#*! - I could make it myself and actually spell it correctly (who the hell mispells California?!). The font is completely different from what they showed on the website, the spacing looks like a three year old did it, and the wood got SO warped it barely stands up! When we went to their site to get a refund, the only thing they could "refund" was the shipping fee but ONLY for store credit. I'm sorry, but that is RIDICULOUS. I attempted to post a review of the product with photos, but they didn't allow any photos to be posted, let alone anything longer than 100 characters. The grammar is $#*! on the site too - very sketchy and I can't believe my husband got roped into it.

The product was supposed to be for my first wedding anniversary and this company fell straight through. Do NOT order from them, even if you think they have great prices.

Never In My Life Will I Make A Purchase From These Scammers. Promised Item A Week Before Mothers Day. Week Later This Company Is Still Giving Me The Run Around And Hadn't Provided A Tracking Number Yet! $200 I Could've Flushed Down The Toilet! And The Generic Emails They Keep Sending Asking Me Not To Report Them To PayPal Make Me Think It's AI!

I purchased the necklace that has my future grand son's heartbeat from a sonogram.
Could not be happier with how it turned out! My daughter-in-law loves it.

I put an order on april 29th, apparently the processing time was 2-9 days and the shipping time 2-18 days. On may 13th i wrote an email to ask for a tracking number and I was advertised that the processing+shipping time was 15-23 business days and that my orden was processing. I waited 23 business days from the order to claim a refund because I haven't the tracking number nor the product. They response that I have to wait 1 or 2 weeks more. They don't want to refund my money after more than one month.

Ordered a flower shadow box gift for Mother's Day. It took a month to arrive from China (didn't realize it was from China). I was okay with that until it arrived broken due to extremely flimsy packaging. It arrived in thin bubble wrap and flimsy plastic packaging. Common sense is that it would break from China to US; they clearly cut corners where they weren't able to.

I notified customer service and requested a replacement, expedited shipping, and sufficient packaging. That came in the same packaging, more broken, and not expedited. I then requested a refund; no third chance. Customer service has been trying to negotiate this after they were notified of their negligence and we received a broken item….twice. Either way I'm getting my money back. We'll see if customer service would like to make it right first.

I see a lot of other good reviews for other products. It's possible they just don't package fragile items correctly. I would highly suggest going elsewhere is looking to purchase fragile items.

I placed 3 Mother's Day Gifts, for my Wife and Mom's, on April 19th. After a week, I did not recive any notifications that my order has shipped. So I reached out and was informed it takes 7-10 buisness days to ship. So come day 11, I reach out again, and was informed the next day my order has shipped. So finally my "order" arrived May 13th. Only one of the three items I ordered, all at the same time and were all referenced on each email, was shipped. So I reached out again and recived a "I am Sorry, it is Covid's fault, and my order has been expedited". So here I am, a month later, and still do not have everything I paid for. Also putting the blame on Covid is complete BS. Take your buisness elsewhere, with someone who will actually appreciate your buisness, and take care of you.

There are a lot of cute things I absolutely adore. When I came across this necklace, for my daughter, as a gift for mother's day I just knew she'd love it. Her reaction was priceless!

I HAVE ORDERED MY HUSBAND SOMETHING FOR FATHERS DAY AND STILL HAVENT RECEIVED IT AND IT HAS BEEN 2 WEEKS ALSO NO UPDATE! WHEN I GO TO CHECK THE STATUS OF MY ORDER THEN IT TELLS ME MY ORDER HAS NOT BEEN FOUND! THERES NO WAY TO CONTACT THEM OR REFUND MY MONEY BUT ITS FINE I AM CALLING MY BANK IN THE AM AND CANCELLING ALL TOGETHER AND FILING A CLAIM!

I bought a platter from them for Christmas and paid for faster shipping. It didn't get her in time so I reached out to them. They explained they had been busier than expected. I do try to be understanding. When it got here late January… they had repeated one of the names on the platter and left one off.
My first thought was, maybe I put it in wrong originally. I went and checked on my receipt from them. Nope. I had it right!
I sent them an email. They said they needed a picture, so I sent it to them.
Weeks later they say they are sorry for the inconvenience, they will send me a 20% refund.

No. I need a new platter with all of their names on it. Or I need a full refund. I can't gift this to a grandmother with one kids name on there twice and one completely missing! That completely defeats the purpose!

After me telling them I would not accept that, I have not heard back from them.

Please don't order from them!

(It's also not near as nice in person as it is In photos. I wouldn't write a bad review for that, but I wouldn't recommend ordering this specific product… but that part is just personal opinion!)

I ordered a travel map of the U.S for my anniversary with our names engraved. They sent me a map in the wrong color (the UGLIEST COLOR EVER) and forgot to send the pins with it. I emailed asking for a refund. They tried to offer me 20% back on it which is a rip off. I said I wanted a full refund and they said ONLY IF I PAY FOR THE SHIPPING RETURN ON AN ITEM THAT THEY SENT OUT THAT IS THE WRONG COLOR. AND FORGOT THE PINS. HECK no! They made the mistake, NOT ME! I AM NOT PAYING FOR THEIR MISTAKE! So I disputed the charge on my credit card. F THEM.

This item came quick & the quality is amazing for the price of a custom necklace. The seller was easy to get in touch with and my item is exactly what I wanted.

Ordered a bracelet on June 7th for Father's day with shipping of 3-5 days. No problem right? Here I sit, June 28th and it FINALLY says it's "ready" to ship. Hasn't actually shipped yet!
To be fair, AFTER I ordered I got an email saying they started and it could take up to 10 business days for personalization THEN add on the shipping time. If I would have been aware of that I NEVER EVER would have ordered.

I am in love and wish I had something as cute and unique as this to wear beforehand. This will make great gifts in the future too. Thank you for this amazing necklace. I will be wearing it often!