Adorlla

I purchased a pendant for my wife's birthday, but not only did I not get the gift in the time frame listed (it should have been here days before her b'day), but their website is absolutely useless for status tracking, and their customer service refuses to respond now, after two weeks of making excuses for the delay and promising to expedite the order. I will be recommending to everyone I know to pass along the message to never use Adorlla for ANYTHING. I feel robbed, and the experience ruined an otherwise wonderful planned day I had with my wife.

It was really small, I thought it would be bigger especially for how much I paid for it. Other than that it's great.

They replied right away

Received a completely different bracelet to what I ordered, different style and looked cheap and nasty! Then the company said I had to pay to return it! Luckily my bank are willing to reverse the charge. I would advise you avoid this company and shop somewhere more reputable! Very unprofessional company

Not at all what I expected for the amount of money I paid. Save yourself the disappointment and order from Etsy next time. Not to mention it took over a month to get. Thoroughly. Disappointed! I paid 60 dollars for this.

This is a scam website. I bought my purchase from adorlla site on 2/4/24, it says shipment 9-12 working days. I obtained my shipment on 3/9/2024. I contacted them multiple times, they have the following issues:
1. Poor customer service
2. They do not refund your money
3. The product is misleading I bought the silver projection bracelet it does not project n it looks like. Common bracelet not customized inspite the fact I laid customized.
4. The box they delivered was jammed
Please do a favor to yourself and avoid this scam website. No one should buy their product. They are misleading, false advertisement, and poor customer service and on top of that they do not refund

Cant get any information about my order. I've been trying to track my package with the ID # and it says that I don't haven't placed any order. Plus when they're "helping on the chat they charged for help! That ridiculous!

I placed an order for a personalised arm chain, it broke apart the moment I held it to try it on.
There is no reply from them, they take your money and run it's disgusting. They are thieves do not purchase from them.

If I could give a negative rating I would, please save your money purchase somewhere else, £37 down the drain.

Bought a cross necklace which was suppose to have a photo of my love one that I download for them. First the cross was so small and cheap looking. Then I need a magnifying glass to look for the photo which was NOT in the stone as paid for and promised. Bottom line: they lied and cheated me our of my money for some JUNK!

I ordered an item from this company for my fiance. Never received a tracking number. When I tried contacting the company they kept giving me a run around and when I threatened to report them to my bank they promised me to expedite my package, but it never came. Never did I receive my order. Stay away from this site it's a scam!

Update: Very satisfied with how things were handled and my kids loved their bracelets! Impressed with the quality and workmanship of everything. Thank you so much! One very satisfied customer here. Will not hesitate to make future purchases

Apparently my order didn't go through when I first placed my order. Now it's asking for payment again even though I already paid...have receipt and it was taken out of my account. I was really hoping this was going to get to where I want e d to send it by or at least near Mother's Day. And now I am completely broke bc it has now charged my card a second time. Please someone make this right. I need my money back as now its over 300$ that I have paid when it was only supposed to be around 190$ Please please I need someone who can help. Still waiting to get a reply on the email I sent you in regards to this issue. Hope to hear something soon. Thank you. If issues get resolved I will gladly give a 5 star review

They completely ripped me off would not give me any order confirmation I contacted them through email told them that I wanted to cancel my order they told me that they were going to cancel my order and they were going to give me a partial refund. They never gave me a refund they sent me a product that was nothing like what I even ordered What they did send me is very very cheaply made and looks absolutely awful. Now they are telling me that I have to pay the money to ship the item all the way back to China if I want to see any of my money. Do not use this site buyer beware they are horrible to deal with. This has been a 2 month long process of fighting with them.

I don't write reviews as a rule. But my experience with this company has prompted me to break this rule, and to warn others about the horrible experience I had. First, I ordered from this company because they claimed to be from France. They're actually from China Second, I was overcharged and I have a string of emails proving I was overcharged, I asked for a refund and was refunded less than what I was overcharged. I again sent another email and addressed the situation and got no response. In the meantime, my order took over five weeks. I paid for express shipping and express creation of my orders. When they finally arrived over five weeks later, they were discolored and broken. I sent pictures and notified the company, I was offered a 30% discount and told that if I wanted the item replaced I needed to pay for shipping for it to be returned and when they received it they would replace the item even though they had pictures. Why should I incur another expense for product that was misrepresented and overcharged?

It was rather lengthy, and the quality of the necklace was that of a bubble gum machine item. It faded within one week.

The experience was pleasant, and they responded pretty quickly.

I placed an order on February 4th and a month later have not received it. And if you try to reach out to them by email they never get back with you. It is now showing shipped for a week but all the tracking shows is a label is created. I will never order again from them.

My item took 3 weeks to ship. I had asked to change the shipping address and got no response. It was shipped to my grandmothers home where she won't be for months so no one will be able to retrieve it. I would never order from here again.

So easy, had just what I was looking for, y'all are awesome!

My husband ordered a personalized pin map for our anniversary, and paid extra for expedited shipping and we didn't receive the order until two weeks later (we were supposed to get it within five days). The product is absolutely $#*! - I could make it myself and actually spell it correctly (who the hell mispells California?!). The font is completely different from what they showed on the website, the spacing looks like a three year old did it, and the wood got SO warped it barely stands up! When we went to their site to get a refund, the only thing they could "refund" was the shipping fee but ONLY for store credit. I'm sorry, but that is RIDICULOUS. I attempted to post a review of the product with photos, but they didn't allow any photos to be posted, let alone anything longer than 100 characters. The grammar is $#*! on the site too - very sketchy and I can't believe my husband got roped into it.

The product was supposed to be for my first wedding anniversary and this company fell straight through. Do NOT order from them, even if you think they have great prices.

I've been searching for an anniversary gift for my husband. This was disappointing. Cheaply made. It broke when i took it out from the package

Shopping experience was easy and fast. I love it will continue to shop with Adorlla

I ordered a U.S. map made of wood and cork board to track all our adventures we have. When he opened it for our anniversary, the cork was separating from the wood. I sent customer service photos and they offered me $14.14 refund for my $75 purchase. I have emailed about 6 times asking to speak with a manger and they offered $22 refund. I am insulted and unsatisfied. Be warned. I will take my business to Amazon everyday with the return policy they have.

Very disatfied because I never got my order will not purchase anything else again the necklace was a gift that I never got 43.00 dollars

I ordered 2 picture frames that were to be for memories of my 2 boys from birth then kindergarten through high school graduation. I paid $261.70 for them. I ordered them December 7th, I didn't receive them until January 13th, So, it's a custom item, and the holiday season, so I let it slide. What I got was 2 picture frames made of really cheap material, they used double face tape to hold some of the stuff together. They were so warped they wouldn't lay flat on the wall. The names fell off of both frames. All four corners on both frames were chipped because they used that fake wood paper over the cheap base wood, and they were literally falling apart, there was a stack of 3 super thin pieces of wood held together by this tiny staple. I tried to send them back because they have a 60 day return policy, and in return they offered me 20% of what I paid back. I said no I want to send them back for a full refund, warned them I would dispute the credit charge and report them to the BBB, they came back with a 30% refund offer, and 35% off coupon for my next purchase at their store. I told no, I won't accept that and reported them. Don't buy anything from them.

Placed an order online on April 18th and as of today, May 19th order ha shown no movement. It was going to be a mothers day gift but due to no response I went another route. Adorlla is impossible to talk to, went through their website 4times messaging them with no response. At this point I just want the order cancelled and highly recommend people looking elsewhere when giving someone your business. Order should of shipped within 10-15days however it still shows as "in production"