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Adobe Systems has a rating of 2.6 stars from 184 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Adobe Systems most frequently mention customer service, cancellation fee, and free trial problems. Adobe Systems ranks 182nd among Photography Equipment sites.
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Ordering from Adobe presents a mixed bag of experiences. On the plus side, their software solutions are renowned for their quality and performance, catering to the creative needs of professionals and enthusiasts alike. Additionally, the ordering process is straightforward, with options to customize and configure subscriptions to suit individual requirements. However, the downside is the inconsistency in delivery times. While some orders arrive promptly, others face unexpected delays without clear communication. Furthermore, the difficulty in reaching customer service for assistance adds to the frustration. In summary, while Adobe offers excellence in software solutions and customization options, improvements in delivery reliability and customer service responsiveness are necessary for a more seamless purchasing experience.
The outrageously priced and seemingly unavailable one time licenses made me leery of the new subscription service. And my hunch was correct. Caught needing to convert a document and edit it for a class, I activated the "free trial". Forgot to cancel within 14 days, I see a monthly charge on my card, and found out they will charge you 50% of the remaining balance for year when I go to cancel "early". $89 dollars in my case. What a rip-off!
The outrageously priced and seemingly unavailable one time licenses made me leery of the new subscription service. And my hunch was correct. Caught needing to convert a document and edit it for a class, I activated the "free trial". Forgot to cancel within 14 days, I see a monthly charge on my card, and found out they will charge you 50% of the remaining balance for year when I go to cancel "early". $89 dollars in my case. What a rip-off!
Products used:
Adobe avoidance
I rented Adobe DC Pro on my personal laptop during the work from home period of the pandemic. After signing up for the $14.99/monthly payment plan, I assumed I would pay no more than this amount during the eight months I needed the software. However, when I went to cancel yesterday, Adobe charged me an additional $32 cancellation fee to end my subscription. Apparently, when signing up for the "Monthly Subscription," users are unintentionally signing up for a "Yearly Subscription" that they pay on a monthly basis. Ending the subscription before a full year entails paying half the price of the remaining monthly of the annual subscription. Adobe intentionally hides this in the fine print of their purchase agreement.
I have needed help from adobe a couple of times but finding it very difficult to get the assistance in a timely manner and without miscommunication. There are clearly language barriers between the customer service and the clients that makes it even more frustrating when you finally do get some assistance. Perhaps hiring people who are from the same country they are receiving the requests for help from would be wise. I am currently up against deadlines with a couple jobs and have more coming in but I am stuck here waiting on someone to help me with a tech issue in Lightroom classic. I have waited 3 days now. I have come up against a customer support agent that I perceived was short with me when I clearly am stressed and have been waiting for so long for help. In my opinion it is their job to calm a customer down, not dismiss or anger them more.
I needed Adobe Acrobat for a specific editing project and then wanted to cancel the monthly subscription. Ha! Try to find a way to cancel or suspend a subscription on their website, like you can do on NetFlix and other sites--it doesn't exist. Impossible to speak or text or email with anyone from this company, and their customer support consists of clueless folks in India who can't actually help you. I've dealt with a number of software companies, Apple has the best customer service, and so far Adobe is far and away the worst. Will be looking for alternatives next time.
It is impossible to cancel one of their payment accounts. Website searches result in a run-around. Even if I need their capabilities in the future I will seek out a different company to work with. The only way I could stop their automatic payments was to cancel the credit card.
I have stayed with the last version you own Adobe CS6 Master Collection which I bought for $151.00 that has Photoshop CS6 Extended, Illustrator CS6, Indesign CS6, Acrobat and more, that in the course of a year saved me lots of money. The Adobe CC SOFTWARE SUBSCRIPTION SERVICE you have to pay each month and if you stop paying your software stops working. See for yourself here.
http://perfect-shareware.com/adobecs6masterspecialoffer.htm
The adobe downloader always popping up on my computer pisses me off
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