It is impossible to cancel one of their payment accounts. Website searches result in a run-around. Even if I need their capabilities in the future I will seek out a different company to work with. The only way I could stop their automatic payments was to cancel the credit card.
I needed Adobe Acrobat for a specific editing project and then wanted to cancel the monthly subscription. Ha! Try to find a way to cancel or suspend a subscription on their website, like you can do on NetFlix and other sites--it doesn't exist. Impossible to speak or text or email with anyone from this company, and their customer support consists of clueless folks in India who can't actually help you. I've dealt with a number of software companies, Apple has the best customer service, and so far Adobe is far and away the worst. Will be looking for alternatives next time.
I have stayed with the last version you own Adobe CS6 Master Collection which I bought for $151.00 that has Photoshop CS6 Extended, Illustrator CS6, Indesign CS6, Acrobat and more, that in the course of a year saved me lots of money. The Adobe CC SOFTWARE SUBSCRIPTION SERVICE you have to pay each month and if you stop paying your software stops working. See for yourself here.
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