• Addontrip

Addontrip

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Overview

Addontrip has a rating of 1.41 stars from 29 reviews, indicating that most customers are generally dissatisfied with their purchases. Addontrip ranks 244th among Travel Agency sites.

  • Service
    15
  • Value
    15
  • Shipping
    8
  • Returns
    11
  • Quality
    13
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
15
6
See all photos
How would you rate Addontrip?
Top Positive Review

“Awesome experience!”

Denise R.
7/4/22

Awesome experience... Joanne was really helpful. She gave me good price for my tickets. Also, helped me get a wheelchair assist and 1 check bag..

Top Critical Review

“This company is scanned”

Muriel P.
11/11/22

Totally Scam… I got redirected from the other flights website. I was not aware of that company until I received the e-mail from Jeff Hamilton. He said my reservation could not be made and I must pay $2,500 if I do not approve my money will not be returned to my bank account. I couldn't believe it, I said I was going to see Mother Memorial, but they were so rude with harsh accents. Please do a favor do not use the take my money and they do not understand that you can not charge when you do not have the transaction completed. A terrified phone call.

Reviews (29)

Rating

Timeframe

Other

Thumbnail of user murielp28
1 review
1 helpful vote
November 11th, 2022
Verified purchase

Totally Scam…
I got redirected from the other flights website. I was not aware of that company until I received the e-mail from Jeff Hamilton. He said my reservation could not be made and I must pay $2,500 if I do not approve my money will not be returned to my bank account. I couldn't believe it, I said I was going to see Mother Memorial, but they were so rude with harsh accents. Please do a favor do not use the take my money and they do not understand that you can not charge when you do not have the transaction completed. A terrified phone call.

Thumbnail of user karenf2424
1 review
1 helpful vote
September 23rd, 2023

No where on the site does it say you are paying for a waiting list or standby tickets. After none of their options matched what I selected or was willing to do (not flying around for 24 hrs for a 4hr trip). They refuse to give me back my money. I didn't ask for travel credit. The airlines should be more involved with these companies selling their services at a costs to customers.

Products used:
In limbo. No ticket and possible credit which I am going to dispute and report to better business bureau

Service
Value
Quality
Thumbnail of user pablos132
1 review
1 helpful vote
October 15th, 2022
Verified purchase

Intente comprar un vuelo por jetcost y fui redirigido a la pagina de addontrip para concretar la operación. El total del vuelo era Euros 746, me llego un mail que decía que no eran los ticket y que me iban a llegar dentro de las 24hs y que si había alguna modificación me avisaban y podía cancelar o no el vuelo. No me mandaron nunca los tickets por lo tanto me comunique yo con ellos y me dijeron que ese precio era la tarifa básica y que para que me manden el ticket tenia que abonar una diferencia de 640 Euros. Les dije que no aceptaba el cambio de ticket y pedí el rembolso del dinero ya que no me habían emitido ningún ticket. Fue ahí donde la estafa sale a la luz, me dijeron que el importe de EU 746 que había pagado no era reembolsable. Voy a transcribir, cortando y pegano algunos de los mensajes que me enviaron por whatsapp (Yo me habia comunicado desde la pagina pero ellos insisten en llamar por teléfono y como no se podía comunicar me hablo por whatsapp, por la pagina no quieren escribir). ''Elena de addontrip +1 *******678: Te dije que ese es el sitio que visitas que es para los precios de espera. (se refiere ahí a jetcost)
[19:59,15/10/2022]: Como tiene los asientos de la economía básica delta, es por eso que el monto que pagó no es un monto reembolsable. Así que vas a perder tu dinero por nada.''
(nota mía. Este punto también sin sentido porque la compra que había realizado era para Aeroméxico, no delta)
En síntesis lo que hacen es ofrecer un vuelo barato, luego te dicen que tenes que pagar una diferencia con la cual el precio queda mas alto que con otras compañías aéreas y si no lo pagas perdes la plata. También leí luego que si aceptas el aumento después de unos días te dicen que se modifico el precio, nunca te mandan los ticket solo te van pidiendo mas plata hasta que al final te los mandan habiendo pagado el doble que en otros sitios. En mi caso no me preste a eso y no pague mas nada, ahora veré si tengo suerte desconociendo la compra y compre otro ticket en otra pagina. Le cuestión que me cobraron por un ticket que ni siquiera tienen. Si se fijan la dirección de su oficina en la pagina es ''30 N Gould St #4000, Sheridan, WY *******, USA'' si la buscas vas a encontrar que es una casa familiar en un barrio pero no tiene nada que ver con la empresa. Si mandas un mail te responde un mensaje automático, no le llega a nadie, por teléfono no me contestan y por el chat de la pagina te atiende la cómplice de fraude que les comente que decidió quedarse con la plata sin haberme dado ningún ticket. Si no quieren perder dinero eviten esta empresa a toda costa, no se dejen tentar por un viaje barato. Es una lastima porque antes era una buena oportunidad buscar ofertas en linea pero surgen este tipo de estafadores que ya no permiten hacerlo. Dejo captura de pantalla de alguno de los chat con esta gente para ver si al menos puedo ayudar a que quien este leyendo no sea estafado. Los comentarios positivos que son muy pocos obviamente son de ellos mismos. Saludos!

Tip for consumers:
never use this site even if it has super cheap offers

Products used:
I didn't receive anything. I only lost money

Thumbnail of user syeds123
1 review
2 helpful votes
January 9th, 2023

A company who is advertising unreal fare to get customers, wasting time of people.After making reservation, seat never confirmed. When you contact them the will say flight over booked can be confirmed if pay the higher price. Meantime the fare change price go up, the customer has no choice but pay more money or can cancel the trip. I will never do business with them.

Tip for consumers:
Dont do business with Adontrip travel agency.

Products used:
Travel Ticket

Service
Value
Shipping
Returns
Quality
Thumbnail of user vasilyev
1 review
0 helpful votes
October 20th, 2023

This company works by offering discounted tickets and after the credit card charge they will call you to double/triple the price. All customer support has strong Indian accent and you can barely understand them. The initial charge made by airline and there is no any email confirmation. The only way to get your money back it a dispute.

Service
Value
Shipping
Returns
Quality
Thumbnail of user olgak167
1 review
0 helpful votes
March 2nd, 2023

Addontrip is SCAMMERS Posing as Airline Agents
Do not do business with Adontrip travel agency.
As a result, I had to pay twice as much for tickets
If was possible I would put 0 rating. Please don't waste your money. Worst company ever! Scam!

Tip for consumers:
Never never use it

Products used:
Service

Thumbnail of user leca012283
1 review
0 helpful votes
June 15th, 2023

Totally Scam…Juan Martinez called me to say that my booking was standby flight and that in order for me to get my seats I neede to pay extra $800? I was already paying over $1000 for my tickets. I couldn't believe it, I said I wanted my reservation calncelles, but they were so rude with harsh accents. Please do a favor do not use the take my money and they do not understand that you can not charge when you do not have the transaction completed. A terrified phone call. Bad experience

Thumbnail of user josephu13
2 reviews
3 helpful votes
September 29th, 2022

If was possible I would put 0 rating. Please don't waste your money. Worst company and worst customer service ever! Scam!

Thumbnail of user christopherw1754
1 review
1 helpful vote
March 5th, 2023

Bait and Switch SCAM
I did a search for Airfares and got what I thought was a good deal, I booked the flights online for $613.68 dollars. I called the Airline that I was to fly with and they had no record of my reservations. I even had an agency confirmation number from booking@ Addontrip.com.
When I called Addontrip.com customer support to get this sorted out I was told that it would cost me over 2500 dollars for the flights.

I want file a complaint with the FCC

Tip for consumers:
DO NOT USE Jetcost.com or Addontrip.com

Products used:
Booking Airline Tickets

Service
Value
Returns
Quality
Thumbnail of user deniser836
1 review
0 helpful votes
July 4th, 2022

Awesome experience...

Joanne was really helpful.

She gave me good price for my tickets. Also, helped me get a wheelchair assist and 1 check bag..

Thumbnail of user traceyb626
1 review
0 helpful votes
December 2nd, 2023
Verified purchase

Had to chose one star to write review but would choose 0 if possible. They advertise the cost of a trip and once you pay then force you to pay an additional amount in order to actually get the tickets. And refuse to refund the price you originally paid.

Tip for consumers:
Don’t use add on trip EVER

Products used:
None had to go through my bank to cancel the charges they took from me. For a flight they advertised at $440 but then tried to extort an additional $500 to actually get the tickets. Then refused to cancel any hold for the original amount. Scam artists and all from a call center not local.

Service
Value
Quality
Thumbnail of user irinab81
1 review
0 helpful votes
April 28th, 2023

THEY ARE CHEATING PEOPLE! They send confirmations for your flight then call and say that it is not a confirmation, you have to pay the double payment.

Service
Value
Shipping
Returns
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Thumbnail of user joyt178
1 review
0 helpful votes
July 5th, 2022

Every agent is perfectly experienced there…. Specially Patrick…. I tried with many sites but i think nobody can beat their prices

Tip for consumers:
Go for it

Thumbnail of user patj221
1 review
1 helpful vote
September 9th, 2022

I found addontrip google and was redirected by kayak. I need to fly on short notice to a funeral. Booked the trip and was told no longer available on their end. I asked for a refund and was told it would cost $35 per person due to no fault on my part. I was transferred to another rep to stop me from canceling and they told me $45 per person. When I asked for this policy in writing they did not have one. The new rep gave me another trip option for $300 more than what I booked it for. And then canceled those bookings two more times and refused to give me my money back or charge me $90 to do it. After 3 hours of going back and forth. I was finally given an e-ticket to travel at 6 am when I asked for 11 am. I did it because I was in a tough spot. Never, Never, Never, Never again. They don't give you what you booked for and then changed the fees on you because it takes them 2 hours to actually book your flight for you. In the meantime, flight costs change during those 2 hours and they call you back and stick you on flights you never, ever requested because of them being slow to put your order in. The worst experience and service EVER! Don't use them if you don't want to cry.

Tip for consumers:
Run. Once they get your credit card info. They will make up a fee to charge you to cancel for something they never intended to give you in the first place.

Products used:
I had to pay $300 more than what I bought and I had to use them because they charged for me to get my money back for a product they don't offer. They say they do and then they bait and switch you to something else.

Service
Value
Thumbnail of user forgetful87
1 review
0 helpful votes
June 26th, 2023

These folks have it out their looking like tickets are super cheap only to have them be just a reservation and not a confirmed flight, stealing money and begging for more. The ticket appeared to be $206.32 but that was simply the reservation. They wanted me to pay an additional $294 for the confirmation. ABSOLUTELY NOT! I can drive the trip for that price. They were extremely rude and tried to say they can't do refunds. Anyone can do a refund. Its more like they don't want to give a refund they want to give a travel voucher. They were extremely rude, didn't let the customer speak, and I refuse to do business with them.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user mellov
1 review
4 helpful votes
October 13th, 2022

My boyfriend & i almost got bitten by this website. Please beware of these people.
On their site, they quote one price for the ticket, then they give you a call. I spoke with a Brian Gomez. In the convo the ticket price doubled. I told him to cancel the flight as I'm not willing to pay such ridiculousness! He opted to search for something cheaper. I tried making contacting with them after the conversation & emails, but to no avail. That's when i got that knot in my stomach. Thankfully, my bf is a quick thinker & made a stop to the transaction. The payment was unable to go through!
Gut feelings are never wrong & sometimes it's not worth the risk of getting a "cheaper" ticket.
ADDONTRIP.COM IS A TOTAL SCAM!

Thumbnail of user robertoc503
1 review
0 helpful votes
October 4th, 2023
Verified purchase

Esta agencia oferta pasajes y vende no se que. Buscando pasajes aparecio online esta agencia con un precio super barato por lo que hice la reserva y después resultó que nos dijeron que ese no era el valor del pasaje que el valor real era mucho mayor incluso ni siquiera el menor del mercado. Cuando tratamos de cancelar nos tuvieron entretenidos hasta que la compañía en nuestro caso America Airline debito en nuestra trajeta el valor que nos habían ofertado. No se como America Airline una compañía tan prestigiosa opera con estos estafadores. Si ves ADDONTRIP.COM NO LE DES CLIP QUE SON UNOS ESTAFADORES SE TE PRESENTA COMO AGENCIA PARA RESERVAR PASAJES Y NO SE SABE QUE VENDEN. 0 estrella, deberían estar presos no evaludos

Products used:
Flights

Service
Value
Shipping
Returns
Quality
Thumbnail of user joej1108
1 review
0 helpful votes
May 12th, 2023

These people are SCUM, THIEVES AND STUPID!
As you can see from most of the reviews they put very cheap pricing on their website and then once you book they call you to try and get more money out of you! When asked for a refund they are so $#*!ing rude and treat you like you're the one doing something wrong. NOWHERE ON THE WEBSITE IT SAYS THAT THIS IS A STANDBY PRICE! DO NOT EVER TRY TO BOOK WITH THEM! THEY ARE THE LOWEST PIECES OF $#*! YOU COULD'VE EVER COME ACROSS! THEY WILL STEAL FROM YOU IN PLAIN SIGHT! BUT NOW THEY HAVE A LAW SUIT COMING, BECAUSE THEY $#*!ED WITH THE WRONG PERSON! DISGUSTING, DISGRACEFUL AND PATHETIC. LITERALLY THEY SURPASS ANY NEGATIVE EXPERIENCE OR ANY NEGATIVE WORDS THAT I COULD EVER SAY BY FAR! NEVER NEVER NEVER USE THESE $#*!ING $#*!S!

Service
Value
Shipping
Returns
Quality
Thumbnail of user donaldp902
1 review
0 helpful votes
August 8th, 2023

Paid for tickets which they never provide, still trying to recover from cancer surgery
Call them.spoke to Elena, she stated your health isn't my problem. My bank canceled my card when they attempted to bill without permission

Thumbnail of user colleenr568
2 reviews
3 helpful votes
June 18th, 2023

Do not use this company. They are scammers and commit fraudulent schemes the prices they show online or not the accurate prices and their customer service is beyond unacceptable. Steer clear from this company at all cost. I wouldn't give them one star, but that was the least that I could give.

Tip for consumers:
This is a fraudulent company. Do not use them under any circumstances.

Service
Value
Returns
Quality
Thumbnail of user anab529
1 review
1 helpful vote
January 5th, 2023

Its supposed I bought tickets for 152, then I read the reviews and I called, they told me I had to pay the difference $800, this prices are not real, and they say the first value was not refundable. DO NOT BELIEVE THIS PRICES

Thumbnail of user aieshah3
1 review
0 helpful votes
May 21st, 2023

SCAM!, DO NOT book with them, they call you and tell you that the promotion was sold out and it was a stand by ticket. I explained to them that the website doesnt state anything about a stand by flight and they want to argue with you and tell you the only way to get a confirmation is to pay more for the flight or they will give you flight credit. REPORT THEM, THEY ARE STEALING PEOPLE'S MONEY

Tip for consumers:
Do not book with these scammers

Thumbnail of user ae153
1 review
0 helpful votes
August 2nd, 2023

Don't use this company, they are $#*!ing Indian Scammers.
Scammers, Scammers, Scammers. $#*!ing Scammers

Thumbnail of user bellaorgullosa
1 review
0 helpful votes
August 1st, 2023

SCAM! SCAM! Beware - After you book your flight you will receive an urgent email to contact them stating you ordered a stand by flight. THEY REFUSE TO GIVE YOUR MONEY BACK AND WILL NOT ISSUE A TICKET!
Save your money purchase flights somewhere else!

Tip for consumers:
THIS BUISNESS IS A SCAM!

Products used:
Beware - After you book your flight you will receive an urgent email to contact them stating your order is in a stand by flight. later they repeatedly call you back demanding more money and refuse to provide the airline tickets they sold you if you do not pay. They say they will not refund the money and can not provide the tickets!

Service
Value
Returns
Quality
Thumbnail of user stephenf1479
1 review
0 helpful votes
May 23rd, 2023

Went online to purchase a flight. Found a good price on Addontrip, so I thought! I purchased the tickets and received a message saying that my tickets would be provided soon. There was also a number to call and my reference number. After a few days and no ticket information, I decided to call. Of course the price I was quoted online did not exist. If I just fly with one of their partner carriers I could get a deal close to that. Mind you, there were layovers involved with their flights. Regardless, I needed this particular flight. They told me that in order to get that flight now it would be an extra $450. I asked for a refund and they would not provide the refund of the money already sent to them for the tickets that did not exist. I should have just bought the tickets on the main airlines site. It would have saved me several hundred dollars. Do not purchase from this group. This is a scam. This is a total scam! Do not purchase from this group!

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