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Our company needed some new duct AC sheet cutters asap, we needed them yesterday and found acmetools to have the exact malco cutter for ductwork that we required for our job. They shipped it out to us as soon as humanly possilbe and we were back on the job. It is good customer service and we will be back again.
Acme tools has been such a disappointment! I ordered something from their website and They took my money a week ago. Since then I have had 0 info on shipping. I called 3 times and even spoke to a supervisor who was just as clueless as all the other customer service employees! Yes their customer service is a joke. So far I only heard we can try to reach out to the manufacturer, we cant issue refund until they confirm, we don't know when, we can try again tomorrow. So far I have received nothing and they refuse to issue a refund so I can order from somewhere else!
Acme tools has been such a disappointment! I ordered something from their website and They took my money a week ago. Since then I have had 0 info on shipping. I called 3 times and even spoke to a supervisor who was just as clueless as all the other customer service employees! Yes their customer service is a joke. So far I only heard we can try to reach out to the manufacturer, we cant issue refund until they confirm, we don't know when, we can try again tomorrow.
So far I have received nothing and they refuse to issue a refund so I can order from somewhere else!
I ordered a birthday present for my husband that was over $500.---Hard saved for money for me. They sent a ship notice with Fedex tracking. Item never arrived the day specified and I couldn't get info from Fedex despite trying daily. I finally emailed Acme just to let them know that there was no tracking update info. I was told that IF my order did not arrive in 3 days I should "take it up with Paypal"! (I used paypal to pay). I was gobsmacked. So, they figured that my not receiving what I ordered and paid for was not their problem? I just never had any reputable company do this to me before. I knew then that I could not trust them, and I called Paypal immediately and read them the email from Acme. They too thought it was pretty bad. They were great, and said that IF I did not receive my order within 3 more days they would personally file a claim for me, and not to worry. Acme is completely UNPROFESSIONAL, with horrible 'customer service'. I was finally able to get some news from Fedex and SUPPOSEDLY my order is to be delivered today. Despite this, this company could care less, and took my money and then washed their hands of any responsibility for making sure I received what was ordered. I do NOT recommend them and I will never order/buy from them again.
Tip for consumers:
Would not recommend ordering from these people.
Our company needed some new duct AC sheet cutters asap, we needed them yesterday and found acmetools to have the exact malco cutter for ductwork that we required for our job. They shipped it out to us as soon as humanly possilbe and we were back on the job. It is good customer service and we will be back again.
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