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AccountsReceivable

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Florida
1 review
2 helpful votes
Follow Christina G.
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After dealing with numerous other collections agencies, I decided to give Accounts Receivable a try. I was very pleased to have Kaylee as my Agent. She was very tentative and helpful. This is definitely not an easy job, but Kaylee got the job done. I would highly recommend to ask for Kaylee when you call!

Date of experience: August 18, 2020
Florida
1 review
2 helpful votes
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Ask for Kaylee!
August 18, 2020

I have to admit I was a skeptic after reading all of the reviews but I understand this is a tough industry for sure but as a company, we have used multiple collection agencies but none of them have done a great job like Kaylee has. We have been working with Kaylee over the past 6 months and she delivers on great service, she keeps me updated, very professional and honest. Ask for Kaylee and you won't be disappointed.

Date of experience: August 18, 2020
Virginia
1 review
1 helpful vote
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Very Professional Folks
September 11, 2020

They collected on 2 out of 3 of my bad debts with clients who didn't pay. The fees were a bit higher than I would have liked but honestly, I would have collected $0 without their help, so I am totally satisfied.

Date of experience: September 10, 2020
Florida
1 review
1 helpful vote
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"Kaylee our agent
August 18, 2020

Accounts Receivable has been a pleasure working with. My rep Kaylee is very professional & knowledgeable. They helped me recover 88k from another business who had previously owed me for almost a year! Saved my company during this pandemic... Can't thank them enough! I will recommend to all my friends & family

Date of experience: August 18, 2020
Alabama
1 review
0 helpful votes
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What?!
December 31, 2021

After receiving a collection notice from Accounts Receivable, for a hospital visit I called the hospital to ask what this was for. The answer was "for a hospital bill that had been overlooked." For 2 years? After discussion I agreed to pay it off, to the hospital in monthly payments. I am approximately ahead of schedule by 150.00, but I still get calls or a collection notice from AR. Saying they are watching the account. I owe 25.00. Duh... why do they have this anyway and why are the communicating with me

Date of experience: December 31, 2021
South Dakota
1 review
1 helpful vote
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I had to turn a client in for my business due to non payment after I had been trying to collect two unpaid invoices for over 5 months. I finally a a last ditch effort Googled a collection company and came up with Accounts Receivable. Mekhael contacted me and asked me for proof. The rest was history. They collected the balance in full and saved me a ton of time. I won't wait so long next time and will gladly just turn these accounts over. As a business owner I don't have time to deal in collections so this was a huge time saver for me!

Date of experience: September 13, 2021
Washington
1 review
1 helpful vote
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They act as if they are legal counsel and that they have a legal claim against you - when you ask them to contact your attorney, they hang up.
They also represent companies that operate illegally and unethically.

Date of experience: April 29, 2022
New Jersey
2 reviews
2 helpful votes
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I hired Accounts Receivable in November 2022. They did not collect anything. A few months later, they asked me to pay over $2000 legal fee to start enforcement. I asked them: "Your web site advertised as no Collection no Pay, why I have to pay"?
I requested AR to cancel the contract. They refused and told me if I cancel the contract, I have to pay them 10% fee. Please stay away from this Collection agency. I consulted with several law firms, and they told me that their practice is illegal. This is a "Bate and Switch" illegal practice company.

In steading doing their job to collect from debtor, they are trying collect from Creditor! Several other reviewers also said that.

Date of experience: April 23, 2023
Washington
1 review
3 helpful votes
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Wow, I should have checked this company out before using them to collect money due our company. The sell was they collect the money and charge the activities of collection to that company. That way you get what you agree to.
Well apparently legal fees charged during the collection process are charged to my company. As it turns out their fees resulted in a 50% charge to all funds collected. That's the highest fee out there. Lesson learned! Never use accountsrecievable com. Literally, a $1000/month collection results in a $500.00/month payment and that after the moeny collected is held for 45 days.
This company deserves the F that Better Business Bureau has given them. Caveat Emptor!
If you are thinking about using this company, you might want to do a little more research.

Date of experience: July 15, 2020
Virginia
1 review
0 helpful votes
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There was a judgement against me. Javier Cohen of Accounts Receivable was handling the case. He made a promise to me that if I made a payment for the judgement against me, the funds would NOT be released to the plaintiff untill she notified the court that the debt was paid in full, and that I would get documentaion from the court to that effect. In reality, AccountsReceivable.com paid her the money and my debt is still on the court records as NOT paid. Do NOT make any payments to them. You will still owe the money.

Date of experience: July 8, 2020
Hawaii
1 review
3 helpful votes
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Waste of money
June 13, 2019

They prey on those that are trying to collect debts. They talk big, take money upfront (initiation fee) and then fall off the radar. They don't return calls, emails etc. even though they are supposed to follow up after 30 days, Never happened!

Stick away from this company and James Evans in particular.

Date of experience: June 13, 2019
Illinois
1 review
6 helpful votes
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Had high hopes for this company. After spending a couple hours putting together information and placing 5 accounts with Jacob, I heard nothing for over a week. I called and spoke with Rosa to try and get an update. She read me the account notes and then e-mailed a log in I should have received a week prior. Then just a couple of days later I receive an e-mail from Jacob saying they are closing all my accounts. No explanation given. Extraordinarily unprofessional. So no idea what's going on. Guess I'm looking for a new collections agency.

Date of experience: December 28, 2015
Ohio
1 review
8 helpful votes
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Very bad experience with these people. They seem to have no management, you get bombarded with calls. They did make progress on one debt, we got payment direct. I then got an invoice from them which they DEMANDED be paid within a day! So I started getting collection calls from them! Great way to deal with their clients. For another debt, after a few weeks, they wanted $1200 for legal fees and wanted access to the company bank account to draw it directly. Not people I would do business with again.

Date of experience: July 16, 2014
California
1 review
5 helpful votes
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The Google title says; No Recovery No Charge - this is absolutely not the case so be careful. I paid this agency $1350. 00 to collect $6000. 00 a year ago April. Not one time in a year did anyone ever call me; I called them every month, never received a return call+. I have absolutely no proof that they even tried to collect the money owed to me. Finally after threatening on chat to write this email, an assistant name Ashley called to say the customer moved out of state. Honestly they owe me $1350. 00, I asked for the refund and got "as you can guess" no response.

Date of experience: June 18, 2019
California
1 review
8 helpful votes
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Hi everyone, this story goes back to 2013.

In 2013, we were owed $380k by a company. We engaged with Accountsreceivable to help collect from the company. Accountsreceivable told us to give them $2.5k to initiate litigation against them. We did, and they filed the lawsuit. We asked them for updates and they were always very hesitant to give out case information or updated information.

Thankfully, I am now a lawyer and looked up the public records of the case that was filed. It showed that the court paid out the money to Accountsreceivable ($150k) a year ago, but accountsreceivable NEVER updated us on the status or paid us, the client, the money. I am now initiating litigation against them for fraud, breach of contract, and punitive damages.

Date of experience: August 24, 2020
Wisconsin
2 reviews
1 helpful vote
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Just a quick thank-you to Jacob Mora and his team at Accounts Receivable.
I brought a difficult client to him with really low expectations of any type of recovery due to the circumstances surrounding the needed collection.
He was able to recover the first payment for me in less than 2 months. Keep up the great work!

Date of experience: March 3, 2016
New Jersey
1 review
4 helpful votes
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We have been dealing with this company for about 4 years. We never had any problem until I had to deal with Jennifer Carey from their legal department. She talked to me like I was one of their collection accounts. She was rude, loud, very disrespectful and unprofessional. When I contacted her manager John, he never once apologized for her nor did he seem to even care that I was taking my business to another company. I would not recommend this company to anyone. Once I started looking for another collection agency, I realized that almost all of the other agencies charge less than Accounts Receivable.

Date of experience: February 28, 2017
California
1 review
5 helpful votes
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I paid $107 to open my account, and they only made a few phone calls to my tenants with the first 15 days or so. Of course they would not get any response from these dead-beats, so they closed my account as "All efforts exhausted". This is a complete rip-off!

Date of experience: June 23, 2015
Netherlands
1 review
2 helpful votes
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Nasty Outfit
November 17, 2022

Accounts Receivable are a nasty outfit that are better avoided if you have other options. They are unprofessional and very unpleasnt to deal with. Avoid!

Date of experience: November 17, 2022
Iowa
3 reviews
0 helpful votes
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Watch the fees and dates
October 11, 2020

We submitted an account that was just over 90 days. They collected it and charged us 50%? I need to review the fees again. I thought it went 30 then 40 then 50%. If it's 50% at just over 90 days then this really isn't worth it to us. We'd be better off trying longer to collect it ourselves then if that doesn't work, turn it over to them. I mean, what's the difference if they're going to take 50% anyway?

They say they will keep you updated on accounts that you submit, but they haven't for us. I have to go into our account, check the notes and see what the status is. Then I have to call if I have questions or to check the status of an account in collection. I expected a more automated process or a better means of updates.

I checked on one the other day and the status was, "closed - paid in full". I thought, what? Did we miss posting a check from our customer or something and they're saying it's already been paid? I about freaked out. So, I had to call and I was told A/R was paid directly and that they would be sending a check. A few weeks later I received the check for 50%. I could not find anything in the notes nor anywhere else on my client page on this particular account that any of this had transpired. I would have expected a much better reporting of details for the fees they charge.

Date of experience: October 11, 2020

Overview

Accounts Receivable has garnered mixed feedback, with notable strengths in the professionalism and effectiveness of specific agents, particularly in debt recovery. Many customers report positive experiences with agents who are attentive and communicative, leading to successful collections. However, significant concerns arise regarding high fees, unresponsiveness, and perceived unethical practices, including misleading claims about their "no recovery, no fee" policy. Several clients express frustration over lack of updates and transparency in the collection process. Overall, while some customers are satisfied with the service, a substantial number caution potential clients to conduct thorough research before engaging.

This summary is generated by AI, based on text from customer reviews

service
10
value
8
shipping
2
quality
7