Galen H.

Wasn't sure when it would be delivered for sure. Quality of it, well it's ok.

She told me today that if the amount is less than $1000, they automatically take 50% regardless of the age. Yet on an earlier debt submitted a couple of months prior they only took 30% and it was under $1000. How can that be? Changes as it goes along? I mean give me a break. If we offered this account a 50% discount on what they owed at a little over 90 days ourselves I have little doubt that they would have jumped on that in a heart beat.

We submitted an account that was just over 90 days. They collected it and charged us 50%? I need to review the fees again. I thought it went 30 then 40 then 50%. If it's 50% at just over 90 days then this really isn't worth it to us. We'd be better off trying longer to collect it ourselves then if that doesn't work, turn it over to them. I mean, what's the difference if they're going to take 50% anyway?

They say they will keep you updated on accounts that you submit, but they haven't for us. I have to go into our account, check the notes and see what the status is. Then I have to call if I have questions or to check the status of an account in collection. I expected a more automated process or a better means of updates.

I checked on one the other day and the status was, "closed - paid in full". I thought, what? Did we miss posting a check from our customer or something and they're saying it's already been paid? I about freaked out. So, I had to call and I was told A/R was paid directly and that they would be sending a check. A few weeks later I received the check for 50%. I could not find anything in the notes nor anywhere else on my client page on this particular account that any of this had transpired. I would have expected a much better reporting of details for the fees they charge.