This website seems to be closed. Find similar businesses
  • Abercrombie & Fitch

Abercrombie & Fitch

Is this your business?

Overview

Abercrombie & Fitch has a rating of 3.6 stars from 288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Abercrombie & Fitch most frequently mention clothing selections. Abercrombie & Fitch ranks 440th among General Apparel sites.

  • Service
    30
Positive reviews (last 12 months): 10%
Positive
1
Neutral
0
Negative
9
11
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Not only do they have $#*!ty customer service they have $#*!ty clothes that is extremly over priced.
How would you rate Abercrombie & Fitch?
Top Positive Review

“Love this company”

Caitlin S.
9/18/21

Great quality clothes for the price. Yes, the can be too teen influenced, silly bagginess and ridiculously cropped stuff, but you can still find some really nice pieces. They also have the easiest fair return policy. Last, every time I had to deal with customer service they have been great. All & all, this is how you keep customers.

Top Critical Review

“Nightmare return process”

Megan B.
4/10/23

This company has little regard for its customers. I received a pair of pants as a gift from an elderly family member that did not fit right. I wanted to exchange or get store credit and was denied either. I could not even exchange them for a different size in the exact same pair of jeans. Customer service was absolutely horrendous in trying to help. Asking me to call my sick family member to get the exact date and store they purchased from.

Reviews (288)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (44)
Thumbnail of user caitlins20
3 reviews
13 helpful votes
September 18th, 2021
Verified purchase

Great quality clothes for the price. Yes, the can be too teen influenced, silly bagginess and ridiculously cropped stuff, but you can still find some really nice pieces. They also have the easiest fair return policy. Last, every time I had to deal with customer service they have been great. All & all, this is how you keep customers.

Service
Value
Shipping
Returns
Quality
Thumbnail of user osmanb4
15 reviews
1 helpful vote
July 11th, 2023

I am fond of their casual jackets for hiking. They are made very robust which is the main thing for me when I go hiking and camping. The last thing you want is your clothes to be of a poor quality.

Thumbnail of user jonahb62
3 reviews
0 helpful votes
August 13th, 2022

Order received, as always everything is top notch! Great service, 100% original without a doubt, fast delivery, careful packaging!

Thumbnail of user anht15
11 reviews
79 helpful votes
May 11th, 2018

My body's quite wide and short, so I often fit size XS in length but more of an S in width. So far, Abercrombie is the only brand that offers button front shirt that perfectly fit me. Their other stuff (I buy mostly sweaters and heavy jackets from them) are great too, even though the design and sewing can at times be less than perfect.

I order mostly online, and they have clearance sales that drop the price of shirts to about 10-20 bucks and of sweaters and jackets to about 30 bucks. Not bad at all for the quality.

Thumbnail of user jenl126
5 reviews
11 helpful votes
April 14th, 2019

I love everything I get from Abecromby.com the sizes are almost always true. The cotton is soft and I love getting my basics from Abercrombie, sweats, t shirts and dresses. Winter coats spring coats and more. These 2 jackets I actually bought on sale and I love the color, material and stitching

Thumbnail of user abigaile5
1 review
8 helpful votes
May 11th, 2017

I used to work for the company and while retail isn't for me the company definitely is. I love the clothing and the sales are incredible. I just called regarding an order I placed on shorts that I could have shipped to the store for free but forget and sent them to my house and paid for shipping. When I called the guy informed me that they have already left the warehouse but he would refund me for that shipping anyway. Wow! What service!

Thumbnail of user alyssal31
3 reviews
7 helpful votes
August 25th, 2018

I love abercrombie. Ordering is easy, and the return is also so easy. I never had any problem with them. I have to admit there were several items that I bought on sale, then when I got it, it did not fit well. But, the return is so easy, that I have to give them 5 stars.

Customer service is also very helpful. The only thing is I learned to go to the store first and see what I like before ordering it online to avoid disappointment. Abercrombie employees, both online and in-store, are always very helpful. Shipping is also very reliable.

Thumbnail of user ustynad
2 reviews
18 helpful votes
November 16th, 2017

Great quality and good shipping! Clothes came and very satisfied with them! I recommend to shop at this site!

Thumbnail of user desireer11
3 reviews
0 helpful votes
March 14th, 2017

I can't say enough about how comfy and well-made the clothes are. I'm tall and thin (5'9 and 130) and they're the only place who's body-suits and jumpers are long enough through the torso when I buy a small. Plus, the one time someone stole my hoodie I'd ordered off my porch they refunded the money to me bc they were out of that color and couldn't replace it. I thought that was very nice of them!

Thumbnail of user jamese110
2 reviews
1 helpful vote
March 24th, 2017

You can find trust worthy sellers by going through their profiles and there you will see the number of reviews and credibility of the seller. This site has been proven to be real as thousands of people have concluded successful transactions and deals. Buying cheap is one of the selling points of this site and thus has made it stand tall amongst its competitors.

Thumbnail of user kevina78
2 reviews
0 helpful votes
February 26th, 2017

This store has a very trendy selection of tops & bottoms.
I just wish their sizes were similar to other US clothing stores... it feels like a hit & miss sometimes.

Thumbnail of user sager1
32 reviews
32 helpful votes
February 9th, 2016

Nice clothes, great outer wear but comparable with North Face or Columbia in pricing. Go when the sales are on and get some good deals. Good leather shoes.

Thumbnail of user jayk56
5 reviews
3 helpful votes
March 29th, 2016

Great clothing selections. So much good looking stuff to choose from. Counter service from the sales reps could be better, but overall not bad.

Thumbnail of user phillipm42
5 reviews
50 helpful votes
February 24th, 2016

There is a very large selection of good looking clothing

Thumbnail of user philc34
6 reviews
22 helpful votes
March 3rd, 2016

I love their shirts.

Thumbnail of user constances6
6 reviews
7 helpful votes
March 16th, 2016

Great products to choose from.

Thumbnail of user jeanettew8
8 reviews
18 helpful votes
March 16th, 2016

Great selections, a bit expensive but it is quality clothing.

Thumbnail of user rustyh16
5 reviews
8 helpful votes
March 24th, 2016

Good clothes to choose from here

Thumbnail of user charlottep16
4 reviews
8 helpful votes
March 27th, 2016

The clothing selection is awesome here.

Thumbnail of user adamp52
4 reviews
8 helpful votes
March 27th, 2016

Good clothing and decent prices.

Thumbnail of user bryantb16
4 reviews
6 helpful votes
March 29th, 2016

Great clothes here

Thumbnail of user andrewj56
3 reviews
3 helpful votes
March 30th, 2016

Great clothing line!

Thumbnail of user nancyh92
3 reviews
3 helpful votes
March 30th, 2016

Good clothing line.

Thumbnail of user trishac9
2 reviews
2 helpful votes
March 30th, 2016

Amazing selections, so much good looking clothes to choose from.

Thumbnail of user olivias31
4 reviews
8 helpful votes
March 31st, 2016

Love the clothing selections.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Abercrombie & Fitch is the premier source for effortless American style. It all began in 1892 when David Abercrombie opened a New York emporium of apparel and sporting goods for the well-heeled outdoors enthusiast. In 1904, Ezra Fitch became a partner,...

How do I know I can trust these reviews about Abercrombie & Fitch?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Abercrombie & Fitch?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business